I thoroughly enjoyed my stay at the hotel and there were several things that stood out for me. Firstly, Mr. Karim's attentive service and personalized recommendations were exceptional and greatly enhanced my experience. Secondly, the hotel's stunning beach and well-maintained pools provided a perfect backdrop for relaxation. Lastly, the nightly shows were incredible and added to the overall perfection of my stay. Overall, I was extremely impressed with the level of hospitality provided by the hotel staff and I look forward to returning in the future.

Nothing.

The location is great, in addition all the staff is very nice and professional, especially Mr.karrim was friendly and really helped us during check in and check out.

No Wi-Fi access in rooms or outside the main reception

Every thing was okay staff is friendly location is perfect rooms is awesome

But if you go to eat during the last 20 minutes you will find nothing

Our Room was very nice had a wonderful view enjoyed sitting on the balcony, the food was very good with plenty of variety, ALL the staff were helpful and friendly, would definitely go back to this hotel.

Nothing that I can think of. KO

When we arrived, we were upgraded to a suite which had so much room and the most incredible view. The private balcony was welcomed as we were able to relax in peace without a worry. We had a little trouble with the bathroom but everything was resolved as quickly and swiftly as possible. The service we received from everyone we encountered was nothing short of wonderful. This included the reception staff, especially the manager Wael, who arranged late checkout for free for us. The waiters in the dining hall and lounge area, specifically Ahmed, Muhammad, Mahmud and Mostafa. Maintenance staff such as Nagy and Amr, as well as housekeeping. The lifeguards such as Sheriff and all the recreation staff. The staff who arranged our drivers and excursions were also outstanding. Nothing was too much and everyone treated us with the utmost respect and kindness. They took the time to explain things and patiently communicated with us, considering English wasn't their first language. Everyone ensured our time with them was terrific. When we weren't in the hotel, we were still fully looked after, we felt safe and protected. We booked to go to Luxor and Cairo, and the hotel arranged female tour guides for us which was a welcomed surprise. They were very lovely and incredibly knowledgeable. Naser who was our driver to both Luxor and Cairo, was the most respectful man. He was chivalrous, opening the door for me whilst getting in and out of the car. He also had the most calming presence. We also went to see the local markets and a surprise tour guide was arranged for us, Zizu. He treated us like his own sisters and ensured that we had the best experience. In all, due to all the staff, our first experience in Hurghada was so much more than we could have hoped for and they will be the reason why we would return.

The hotel itself is a bit dated and could do with some restoration. The food was repetitive and was bland.

The hotel is perfect location and the view is very nice the gardens very cheerful and many thanks to manager Mr Wael zidan

We stayed here for our anniversary and it was amazing from the beginning. The Saeed at reception gave us a free upgrade and a nice surprise anniversary cake. The staff were amazing the whole time, going out of there way to help you and making sure your stay is comfortable. Ahmed and mohammed Saeed from the canteen were really great always making sure we had everything. We had a late evening flight and they were really accommodating and helpful. They allowed us to have a late checkout for free which was soo great. I would definitely recommend this place. It's really family friendly, really good shows and activities for the kids.

I had a very pleasant stay with my family at this 5-star hotel. Al the staff (and especially Mr. Waleed and Mr. karim) were friendly and attentive, making sure we had everything we needed. The location is convenient, with a beautiful beach accessible every 15 minutes via the hotel’s shuttle bus – and there’s a great beach bar there that we really enjoyed. The hotel is very clean and well-maintained, and the facilities are comfortable. The pool area was excellent, and the kids loved the aqua area. Overall, it was a lovely experience, and I would recommend this hotel to anyone looking for a relaxing family stay with good service and a nice location

The greatest hotel in Hurghada. We love this hotel so much. I love the staff there. From our arrival were carrying about us mr. Karim and mr Wael. They're very kind in the reception. They help you with anything you need. All days we spent near the aqaupark or on the beach. Big thanks to lifeguard's and recreation's team ( Mohamed, Bakar, Yasser, boss Mostafa ...). They were smile every day, play with my son and so on. Thanks to barman's for lovely drinks. The service in the restaurant was also lovely. We also enjoyed animation's programs and activities. All of them were funny and friendly. Beach is nice quite plac for relax.