- Variety of Restaurants and good quality of food (main, italian, asian, BBQ, and seafood res.) - very friendly staff, they go the extra mile to make the guests happy and feel comfortable. - special thanks to receptionist Mr. Baraka, Ms. Samira, for their caring and efforts during the check in process and when my wife feels sick, Mr. Ismail from house keeping and Dr. Mohamed hany, for their relentless efforts during our stay. - animation team and their night shows very lovely. - WiFi is very good all over the hotel - Bathrooms are clean

- beach is a little bit crowdy - no bathrooms in between the 2 swimming pools, i had to walk long distance to reach the looby bathrooms or the beach bathrooms for kids - i had to pay extra fees for the car parking inside the hotel (should be included in the reservation fees) - cars parking areas are limited. Looby parking is only exists in the left side of the hotel.

The resort is beautiful, well maintained gardens and pools everywhere, picturesque view. Our rooms were very nice, we even got an upgrade from Ahmed at the reception when we were checking in. We were staying in the second line, for people who like a more peaceful environment I totally recommend this trade-off; you have to walk a little to reach the restaurants and the beach, but you have your own pool and bar, plus the wellness area is also located here. I totally recommend having a massage there, the therapists are awesome. The animator team is very creative, the programs they organise are enjoyable for adults as well, not only for the kids. The staff overall is very nice and helpful.

The food was okay, but not really high end, and there is no variety in the menus. I hoped we will have a little break from the various vendors on a private beach, but there were still people disturbing our rest with advertising tours/programs/selling stuff. I'm usually not angry about them, they just leave if you don't buy anything, but these guys were even pushier than the vendors we met "outside". I don't want to argue with people during my holiday about why I don't want to buy their stuff.

Staff very good and friendly. Perfect location.

Food is ok

The location of our room - one minute from the beach - could not have been better; the room was spacious and kept very clean. The staff, without exception, were friendly, polite and helpful. We were spoilt for choice between the private beach and the two swimming pools, one with slides. And of course the fact of endless blue skies always helped.

It took some of us a while to get used to the food. One restaurant, Pebbles, had a good selection, the other four less so. But British/Western European travellers, especially those with teenaged children, should note that the appearance and taste of the food is a bit different to what you might expect at a European resort. Not that there was any issue with hygiene, it should be added. But there was a lack of burgers, pizzas, fried chicken, chips etc. Not a problem as long as you're anticipating it.

From the moment we walked in, until the second we left, every single member of staff was excellent. So pleased to help, be of service and often going the extra mile for our comfort or satisfaction. It is close to the airport, has a lovely beach and great open spaces to relax and enjoy the brilliant sunshine. Plenty of daytime activities although a little limited in the evening. We were all inclusive and the food options were plentiful if a bit similar for the most part. Some nice options in the evening with Waves BBQ and Lagoona fish being good. We also enjoyed a fabulous Hamman at The Health Club despite it being renovated at the time. There was a nice area to walk out into, with shops and restaurants but only small. The hotel taxi service was cheap, reliable, very attentive and informative.

Dietary considerations are tricky, as few gluten or dairy free varieties and not easy to identify ingredients. Some of the ‘hawkers’ were overbearing and too keen but most were respectful and not pushy. Some Uber drivers locally tried to pressure us, demand cash and refused transport.

Just one issue, that all inclusive is not including alcohol, which is confusing. they told us there is soft and hard all inclusive, and on booking.com there is only soft all inclusive (soft drinks only not alcoholic). However, the manager (Mr. Ahmed) was very understanding and resolved the situation smoothly, so thanks a lot for that.

Just one issue, that all inclusive is not including alcohol, which is confusing. they told us there is soft and hard all inclusive, and on booking.com there is only soft all inclusive (soft drinks only not alcoholic). However, the manager (Mr. Ahmed) was very understanding and resolved the situation smoothly, so thanks a lot for that.

1- Hotel location: It was perfect for my needs. 2- Service: The staff was generally respectful and helpful throughout my stay. 3-Spa & Massage center: I also enjoyed the spa and massage center. Services were reasonably priced and provided a relaxing experience. 4-Restaurants: The variety of restaurants on-site was a big plus. The Italian restaurant, in particular, stood out with delicious food.

1-Transparency in Reservation Costs: During the reservation process, the final cost with taxes was not clearly displayed before confirming the booking. This lack of transparency made it difficult to accurately assess the total price. 2-Clarity in All-Inclusive Packages: My reservation was for an "all-inclusive" package. However, details regarding exclusions within the all-inclusive offer were not readily available until the booking confirmation stage. It would be helpful to clearly outline what's included and excluded in all-inclusive packages before confirming booking. Animation Program Improvement: Compared to other hotels in Hurghada, the animation program seemed limited. Enhancing the variety and quality of entertainment options would significantly improve the guest experience.

I like the room and how clean is the hotel.. i want to tell that only waiter Khaled was really nice to us and i can believe how great he was.. we are so happy to have him there, and Dragan, the man that work also at beach was really nice to us.. But Khaled, we can't believe that so good, great, excellent people like him exist.. soo, thanks to him, this hotel is better

I didn't like man on reception when we come, because he didn't want to gave us something that we payed hotel, we need to beg for that.. spa centar is not free, everyone need to pay for that.. and also all inclusive is not all inclusive, because on booking not writte, that exist 3 different all inclusive.. soo don't be naive like us.. beach is small and don't have enough umbrella, so you need to get up early, like 5am if you want umbrella on the beach in first road..Also, the hotel charged us 20 euros for a taxi when we arrived, and 25 euros when we left. when we asked why, of course we didn't get an answer

The staff is very helpful and friendly, we got an upgrade from normal room to sea view room, the room was modern & clean and the bed was very very comfortable, the resort is quite, full of beautiful palm trees that gives very relaxing feelings. This was our second visit and of course will not be the last.

The pool was not heated, we were there late October so the weather was very cold specially at afternoon (after 1pm) so I couldn’t use the pool or the aqua. The food and drinks are good but the quality of the taste needs to be better and beach snacks needs to be more various.

The hotel was in a great location, not far from the airport however there was no disturbance from planes. Lovely beach adjacent to hotel. Ahmed Mazhar at Reception was exceptional. He did everything in his powers to make our stay comfortable We were in G4 block - 4002 on the ground floor facing the water slides. This was a renovated room, however we were first given a room in G2 block which was unfortunately very old décor in need of renovation, Ahmed Mazhar sorted this and he was able to give us a lovely room. Ahmed Mazhar is a lovely, friendly gentleman as well the reception funny man, he will do his best to help you. Would we stay in this hotel again? - most definitely.

There was a reasonable choice of food but it all tasted bland and had the same sort of flavour to us, others may have a different opinion however it wasn't to our taste buds and we ended up eating out most days.