The room was beautiful and of course having our own onsen on our balcony overlooking the forest was incredible. The most comfortable hotel bed I've ever slept in. The hotel's shuttle service into town throughout the day meant we could arrange our stay without needing to hire a car which was another bonus. Tip: we purchased prepared meals from supermarket in town every day and heated them up in the hotel's Center House microwaves so we could enjoy dinner every night in out gorgeous room.

Staff was incredibly friendly and helpful, not everyone speaking perfect English but definitely going the extra mile to explain themselves and make sure we had all our questions answered. Our room was just amazing, beautiful Japanese style room with tatami, with a terrace facing mount Fuji and a private onsen. Everything was spotless clean. Breakfast was in the main building of the resort (5 minute walk from our room) and included both japanese and western options - good choice overall, and nice room. Dinner was also nice, with menu changing everyday and good selection. Overall, it was an amazing experience for us. Please note that the same resort has different accommodations and different structures: we were staying at the Sanshisuimei, which is great, but if you read reviews somewhere else they may refer to other (cheaper) options.

First: the place is literally on top of a mountain and in the woods. They have shuttle busses going up and down and to move within the resort, but I really would NOT advise anyone coming here without a car (which we had). Then, when you arrive (at least in winter) the resort can appear a bit spooky: it's a huge resort with different buildings, sport facilities etc.: while the whole place is clean and well maintained, some buildings are not being actively used and appear old...and some have strong 70s vibes. But don't let the first impression get you! Getting to the reception building was not exactly easy, but we managed!

The dinner was excellent. The variety was good and each dish was well-cooked. We were also allowed to use the public path in Marriot. Alternatively, we could also use the private onsen in our room.

The flight of stairs that we needed to climb up and down to our room. It was unfortunate that my parent wasn't very mobile and our luggage were rather heavy too.

Beautiful, large room in traditional style, delicious breakfast and dinner menu, helpful and professional staff, view on the Mount Fuji (upon request), beautiful onsen in building 9 with lots of care products.

- Standards change a lot according to the hotel you’ll stay in within the resort. Stay at la forêt Shuzenji *sanshisuimei* only (not laforet shuzenji). I haven t seen rooms at the Marriott but the building felt more like a hotel than ryokan. - Restaurant + lobby are about a 7min walk from the rooms. There is a free shuttle service on demand in case you didn’t want to walk but takes a bit of planning.

The hotel is perfect for a short stay in nature to relax after intense city trips. We had a room with view on Mount Fuji and a private onsen which was perfect. The beds were super comfortable and the rooms were so quiet and inviting to relax to the maximum. The location is a bit far from everything but with the free shuttle service we could easily explore the surroundings. It is relatively expensive but for 2 nights we got the maximum out of our stay :)

The main building where the breakfast buffet is and the other buildings with the gym and onsen seemed a bit old but this is just a minor thing. We still enjoyed our stay very much.

The room was very spacious, even with 4 adults sharing one space. View of Mt Fuji can also be seen on a clear day. The outdoor private onsen was very nice for a little soak after a long day of travels.

The location of the hotel is a bit further than expected, there is a long and windy drive from the hotel to the main road which takes about 10 mins each way. There is no clear room partitions so privacy amongst the group could be an issue.

The room is very big and comfortable. We specifically loved the Onsen in our room!

The resort is huge and our room is far from the main building. We felt isolated.

We had an excellent stay, wonderful views of Mount Fuji and other mountains, a nice Onsen that was clean. We liked the Japanese style room, which was well-maintained, spacious, clean and the hot water worked. Parking was easy. It was easy to drive up from the towns. Good food and cafe options in Shuzenji area. There is a new Zipline in the resort, the longest in Shizuoka. We opted not to have room cleaning and they sent us a new basket of amenities everyday. The buffet breakfast was relaxing and not crowded. You are allowed to use the public Onsens at both Sansei Suimei and also Marriott.

Difficult to locate the check-in / reception building, unless you read Japanese. It is labelled as "Golf Reception" on the map, building #5. Would be good if there were more affordable dining options at the resort.

Back here for the second time, was here in Oct 2023 previously. Love the private onsen, and the morning view of Mt Fuji at the window. Beds were comfortable. An extremely quiet and relaxing place to get away from the bustling city.

Rooms were musty when we first entered, and overall a little dusty. There was an ongoing renovation in the next block. Staff were friendly, but definitely had some communication barrier still - we were informed that there were some refunds if we opted out of room cleaning which we chose to do so. But were extremely disappointed that they couldn't refund us in cash, and were forced to shop at their shop to utilise the refund: A big thumbs down for this that tainted the overall experience. Also lacking in amenities which was a bummer considering the price paid (we had it the previous round but somehow it was removed?!)

The Japanese design room was great and the private onsen was amazing! The room was very spacious and comfortable! The food at the restaurant was really good too! The staff was helpful, even though some of them struggled with english. Their shuttle service between the buildings seemed frequent and convenient.

There was not a clear check in instruction, so if you don’t have a car it might be difficult. Also, there is VERY limited signage in english. We also found trash under the bed (and given the price point that seemed a bit discouraging). It might be because we stayed in an off-season, but a huge portion of the place (including the halls where the vending machines are) seem completely deserted!