Nice and quick responses from hotel, booked hotel parking right in front of the hotel entrance. Booked 3 Queen rooms for the same price. All 3 rooms have been on the same floor (very convenient for us), all 3 rooms have been little different: one had spacious bathroom, another had rather small bathroom, but very comfortable sitting area with table, small couch, and microwave, the last one had medium size room and bathroom, and small closet. All 3 had fridge, but only 1 had microwave. I received code for entry in the morning of our arrival, additional condiments have been available in the common area. Nice location. About 10 minutes to the Old City, 18-20 minutes walk to Frontenac, 4-5 minutes to Malcolm. Plenty of restaurants nearby.

The room was nice and neat in general. It was also very warm, but the AC is a big plus. There is a good system of access to the building and the room - very clear and detailed. Thank you very much for this experience!

The fact the the bad comes off the wall was frustrating, as there was a huge hall between the bed's edge and the wall, so you couldn't lean on it when you sit. Besides, as our room was on the 1st floow, we could hear everybody who entered the building and stamped their feet of the snow. There was also no room service and we received a fine when we parked next to the hotel It was also frustrating that the hotel asked for the room to be paid in advance, although I made the booking with it saying "pay upon arrival"

The place is clean and tidy. The room is spacious. It is at a good location. All necessary in-room items are there.

The instructions to get entry into the hotel was a little unclear. We also had problems opening the door of the room. Two years ago, when we stayed there, a gentleman was at reception. Although he was not there full time, we still saw him at a certain time in the day and we could get help for whatever issues we had. There was a personal touch. Now, it is a 100 percent self-serve facility. No staff is put there. It is my personal preference to see someone at reception, even if it is part time.

This establishment has a self-check-in, which was quite simple thanks to all the information provided in advance, via message, email, and through booking. Extremely spacious room, very good location, was clean, and offered some coffee capsules.

I believe that some plates and cutlery (knife, fork) could be made available in the room, something simple to enjoy a small meal in the room on rainy/snowy days.

Easy to check in and the staff was accessible during their posted hours. Frequent communication was a huge help.

I reserved a parking spot however the first night when arriving, other customers occupied the parking spaces who had not reserved them. Unfortunately, the staff weren't able to identify or contact the customers to move their cars the same night and instead could only recommend the closest parking lot, which wasn't a far walk.

The help desk on PHONE was very accommodating to the request. We had an issue, and the front desk person promptly shifted us to a new room, which felt like an upgrade of room. The hotel is 11 minutes walk to the old town and also close to a bus stop wherein you can take Bus 800. A small pantry with oven, fridge, and microwave exist which was handy to warm take-away food.

The hotel is autonomous without any staff. The promoted 24-hour front desk support is ambiguous and should reflect that the support is via a phone call. It was not very obvious while booking the hotel (i.e., atleast to me). Do come prepare to have a working phone connection to make a call as we had to make couple of them as the passcode for our door did not work. Second, please be prepared to check in only after 4 pm. Not even a single minute before can you enter your room.

Excellent location to Old Quebec City Easy walk to the most amazing city I have been too. Beautiful restaurants close by Absolutely loved staying there

Three flights of stairs with all our motorbike gear and luggage was good for the fitness. Didn’t like the “no reception” idea, was an issue with our parking but it was resolved by phone. Was not really necessary to pay to park our motorbike as it could have tucked away in a few areas.

Excellent location, beautiful building, just near Abraham's Plains. Walking distance from Old Quebec, and lots of restaurants and cafés on the way. Great breakfast possibilities in nearby cafes, too.

It was strange how there was no personnel on site. All discussions needed to happen in email or via phone. When we had to extend our stay with one extra night. Unfortunately, we did not get the room that we had agreed on, and instead of a couch (for our 15 year-old son), we only had a mattress placed on the floor near the queen size bed, for the same price.

Good location just 15 mins walk from old town and Abraham Plains parkland and river just at the end of the street. Room spacious and bright with ensuite (bath plus shower). Manager met me upon check in and advised me of best places to visit, where to find good restaurants, bars and shopping areas. Very helpful.

No coffee or milk although coffee maker in room for use. Although teabags provided but really needed kettle to boil water as coffee maker pot not efficient. No housekeeping and reception not manned on the two days of my stay.. Any issues had to be called through to outside number.

Comfortable bed, great location, spacious room. Check in was easy, and communication via booking chat was good, and getting in building and room with code worked well. Still feels a bit strange without anyone at the reception. Had a very good sleep!

Views were not that great in my room at ground level (wall of next building), but was not relevant for my one night stay.