Location of hotel was perfect. I was able to get to and from within less than 10-15 minutes. The staff were wonderful. I was greeted while being served and when leaving my room as well. Checking in and out was smooth and effortless. Sufficient parking and I felt safe. My room was clean and roomy. The hallways had a refreshing smell. Elevators were quick and not a long wait. Beds were comfortable and loved how I could select pillows that I am used to. There were various types to select from. I also liked how there were sufficient electrical outlets to charge my electronics. Ice machines were accessible and easy/quick to dispense. Never used the pool or workout facilities but at a glance, it had everything a guest would need. Food ... there are places to pick up food nearby. I also had a fridge and could make a tea or coffee and take it with me. All in all ... a great place and I would stay at this location again.

One thing, I noticed that could be improved is that my room could have used more light in certain area but nothing to be sad about.

Pool and arcade room were great. Excellent customer service; extremely friendly and helpful staff. Facility was very clean and welcoming immediately upon entering - room was large, very clean and great for a family of 5! (Plenty of room even with a rollaway bed!)

The additional fee for parking per night was understood, however, at this time of year and for the location, it is a bit much, since you really do need to use your vehicle and pay for more parking closer to the falls and main attractions. It really should just be included in the nightly cost. Also some sort of breakfast option (continental or buffet breakfast included, or at least an on-site café) would be a great addition as there aren't many good and reasonably priced options near the hotel.

The beds and room were clean and comfortable. We were able to check in a bit early as we were a bit exhausted from a lot of travelling. The front desk was very helpful. Parking was plenty and well lit.

I don’t understand why hotels charge for parking on their grounds. How do they think the majority of their customers get there. It results in everything being more expensive. You get coupons to eat at other restaurants in the area but add 20.00 to your evening for parking and then tip money on top of the meal and we ended up not using the coupons and eating off the main area in Niagra. Everything was good in the hotel except the drain in the sink was clogged up and the toilet kept running after flushing. I find this an issue in hotels and I wish hotels would do a maintenance check on water being wasted in their facilities. I realize you can call for service but it just seems environmentally wasteful.

Was a great hotel. Location was good just not really walking distance to Clifton hill unless you wanted to walk farther, which was fine I didn't mind as we just drove to the parking near Clifton hill. Staff was very nice. Facility was very clean. Pool was small but clean. There was noone in it so it wasn't that bad

Everything was great except we got lost trying to find the B elevators. Once we found them it was less confusing. I think maybe more signs might be helpful for ppl like myself that don't pay full attention to the direction they are suppose to go lol also I didn't like the choice of water bottles they had in the vending machines. Personal preference I guess but that water tastes like dirt and has a bad after taste lol purelife is great 🤣

The rooms were spacious, clean and lots of natural light. Very easy quick check in. Elevators were quick, no wait time. Someone was always present at the front desk and ready to help. Housekeeper was very friendly, cleaned up efficiently and replenished supplies.

It would have been nice to have a microwave and potentially maybe having another chair in the room. Continental breakfast would have been nice to have on hand at the hotel.

I liked that the hotel was close to Clifton hill and the falls. The front desk staff were polite and Check in and check out was quick and easy. The pool was perfect for a family with kids not to deep and great atmosphere

I didn't like that the room was not cleaned daily with fresh towels after showering and swimming each day would of been nice to have clean towels. that the bathroom was not cleaned at all during our 3 day stay which I did not like I would of liked the sink and bathtub cleaned

Location is fantastic - such a short walk to Clifton Hills and the falls (which was what we were there for)

Whomever was in charge of 'restocking' our room before we checked in completely missed the bathroom items - i.e hand soap, shampoo and condition (the hair products were not really as much of a deal as I bring my own) but, no hand soap to use after going to the bathroom (at least a housekeeping cart was close by that we could go and grab what we needed). Also having to walk down to the lobby in order to use a microwave was a bit of pain in the behind.

Everyone was VERY nice. The allowed us early check-in, the room was extremely clean. They gave us coupons for many restaurants in the area upon check-in. There was an arcade there which was great for the kids. It was super close to everything we did.

I didn’t like you had to pay to park at the property when it’s just a regular parking lot like all hotels. But for the price , it was still cheaper with parking and definitely worth it.

I'll love it if there was a microwave in the room because I came there with my baby and it was so hard finding ways to make her milk not even a cattle to make hot water only reason I won't come back and the pool looks like it hasn't cleaned in a good while 😫

Stuff greetings to others better than some because I went and all the lady said what room were you in and have a seat while they checked out my room to make sure everything is ok a couple went up while I was setting she asked them how was there stay and she smiled 🤔

The room was exactly like the images shown. We stayed in the king suite which had a jacuzzi tub. It was such a clean and comfy room! The view wasn't the greatest, but was a short walk from the falls. The bed was also very comfortable which was also a plus! The staff at the front desk were always so kind and friendly during check in and out! Overall it was a great stay, I definitely recommend!

Breakfast was not included and you have to pay approx. $25 for parking.