Comfy bed, nice lights, shower pressure was excellent, good TV reception, wonderful person at reception. Nice dark curtains, nice location, nice view. It was raining and we could hear that lovely rain sounds

The drainage in the bathroom wasn't good, so water all over the floor, the toilet when flushed, the water kept going as if toilet wasn't filled. Balcony was growing mould. My partner has a disability, the parking space isn't wide for people with disability, it was right next to the bins, and since it was raining, even under carpark, that spot was flooded - need to pick a different spot for disability parking.

Great customer service, friendly & helpful staff. Lovely view from the 6th floor window. Air-conditioner was perfct. Enjoyed the complementary shampoo, conditioner, and bodywash. Bed was super comfortable, with no complaints there. Restaurant Moss on Woods did a delicious breakfast. Great walking distance to many shops and restaurants

Small room, bathroom felt cramped and noticed the bathroom tiles, shower and overall bathroom area is requiring a deep clean and noticed damage to the wall and the TV was small and did not have access to Netflix.

The location was great! The room was spacious. The guest receptionist when I was checking in was fantastic. Took the time to let me know how everything worked and where I could get what I was looking for. All this dispite a rude guest huffing and puffing behind me, waiting to be checked in or out.

Room service ended at 9 pm ( I get it. But it didn't suit my needs, so I was a bit disappointing ) Very limited parking and difficult to turn around once up there and discovered there were no carparks available.

It was an amazing suite Peaceful Relaxing

Just basic things for more families with more then 2x children - Sanitary bags - Towels as myself and my family where sharing 2x - Blankets for cooler nights - A little more of an option for kids for the breakfast menu I would’ve ordered but wasn’t enough to choose from for my kids

The staff were friendly and the ladies who clean the rooms were awesome. I booked for two adults and when I arrived it was two single beds they changed them with no fuss. Was fabulous

Nothing I didn't like, but the instructions for the washer dryer was a little hard to understand, my clothes didn't dry. Maybe instructions for dummies might be needed?

The room was clean and tidy. Staff were great. Location is great. There is a washing machine / dryer in the room which was awesome. Overall I like to stay here each time I work in Mackay

Could not turn off the Aircon. It was set for 20.5 degress

Best location in Mackay. Great staff, good size room, room service breakfast was excellent. Good off-street free parking.

Little water dripping noise in wall partition between bathroom and toilet. Not enough to keep us awake, but needs attention. Forgot to tell the desk on departure. Would suggest some luggage trolleys for carpark to room. More foxtel channels would be nice

Well located in CBD with free parking. Easy access to great walks around the Pioneer River. Comfortable if somewhat small room. Good idea to credit customers with a $10 voucher for each day they chose to re-use towels.

Rooms were small & the furniture is a bit worn out.

The suite was spacious, well-appointed (dishwasher, washing machine) and well laid out (separate bathroom and toilet, bedroom completely enclosed). The staff, especially the house keeping staff, were very friendly. The balcony was a good size but there was no outdoor furniture. The location is excellent, within easy walking distance of attractions (e.g., ArtSpace and the Mackay Entertainment and Convention Centre) and amenities (e.g., shopping centre). Locals don't recommend walking at night. The taxi service is good in Mackay and taxis arrive at the hotel quickly. Only a short trip to the airport. 24 hr reception.

The arm chair was dirty, dust and grime. It would be a good idea to bring disinfectant wet wipes for vinyl chairs and hard surfaces.

The view was fantastic the room was clean thay had sparbath room service was great, there restaurant was outstanding, all staff members were friendly ,the bed was comfortable and spacious.

There was nothing negative about Ridges Mackay suites Would recommend them to anyone.