There was a free shuttle to and from the airport.They upgraded our room.Breakfast was very good.The staff was friendly.

The bathroom water leaked or the toilet was easily wet.Yogurt should have been available unsweetened.More fruit choices would have been nice.

The staff were so helpful and the hotel goes out of its way to help. The foyer is world class and the buffet breakfast second to none. I enjoyed the pool, though it was cold, this being winter. The room was 'International' with no Laos feeling but I knew that and loved the relaxed and private nature of it. The staff at the hotel though were the star!

The rooms would be quieter with double glazing. Vientiane is a noisy city (motor bikes etc) and the noise certainly travels unto and into the rooms. Its not the hotel's fault, but this would make the hotel perfect!

As the label says, it is 5 star, and it is in every respect. Large comfortable room, clean spacious bathroom, well-stocked gym, plenty of breakfast options, classy hotel ambience, absolutely central location and excellent staff who are willing to go the extra distance. For example, when I left behind something at a previous hotel, the receptionist here offered to go collect it from the courier depot for me. Another time, I asked for hot chocolate at breakfast (not on the menu) they not only made it (and a classy one) for me, but remembered each day and brought it without asking.

Nothing really to complain. I would have liked more chairs in the foyer, particularly as the divans had no proper backs and were uncomfortable when waiting for a taxi, etc.

The driver who came to pick us up at the airport at night was very friendly and helpful. Breakfast at the hotel is delicious and diversify. Convenient location.

The bed is a bit high and narrow. My mother is 86 years old. I was afraid she would fall out of bed, so I wanted to change room, but the receptionist on the morning of January 2 said there was no room available and his attitude was not enthusiastic. The black toothbrush gave the impression of being unhygienic. The glass partition in the bathroom is too short, causing water to splash all over the floor, which is both dirty and easily slippery, which is very dangerous.

Breakfasts were reasonable but centred too much on Western and Chinese cuisine. We were disappointed that there was no Lao cuisine even in the restaurant menu. Why go to a country and not get a chance to try the local cuisine? Over our four day stay the breakfast became boring, not at all challenging or exciting.

Food choices. Pool facilities such as shade umbrellas, a menu for pool side snacks and treats and appropriate furnishings.

The lobby area and restaurant are a vast improvement over how the hotel used to be before Covid. The breakfast was very good as were the dishes on offer at dinner. The shuttle to the airport was very convenient.

The lighting in the bedrooms was a bit weak

Especially the pool, good deep for swimming, the sauna and the steam were excellent.

My room had a door into the neighbours so I could hear them talk. Also people talking in the corridor. The soundproofing was not sufficient. The lobby could be more cosy.

Friendly staff at check in and pick up from the airport was great. The room was spacious and clean. Location was perfect for our group. Breakfast was a delicious buffet with great selection. Thank you Lao Plaza

Spacious room, attentive staff, excellent service, great swimming pool, large breakfast buffet.

High laundry & taxi rates

Gym and pool Service Shuttle bus Breakfast

Having to pay extra for breakfast making it expensive overall.