The Service (all staff!!!) was fantastic! There were all SO positive and attentive! What might have become a problem, was solved elegantly before! You never needed to find somebody to help you - they were there!!! The Terrace and the View from the terrace was breathtaking The Room was beautifully decorated, the A/C and the light was good, and it was really good with the windows - through which you could look out (only) A Balcony would be appreciated - but we knew it was not there The Food was very good - very high quality!

The Price was much too high: 1. Both the price for the room and 2. The Price for the food/wine The Bathroom: 1. Was much too small compared to the price of the room and 2. Needs to be renovated - updated, more space, shower cleaned and as the most important thing: Install ventilation! The Room: 1. No minibar, no coffee-making facilities 2. The pillows and the quilts were of pure quality Lounge: The Hotel needs a lounge or something similar with A/C. During the hot hours from 11-15, we needed to stay in our room and svitch on the A/C Swimmingpool: It is not a swimming pool - it is a "dipp-pool". But a few of the guests used it

Location, view of Windhoek, spacious rooms.

They are in the process of renovating the restaurant. Dinner was now served in the breakfast room. Food was below standard. Visited the hotel more than a dozen times and dinner this time was not up to par. Starter was cold and tasteless, main course fish was very dry and tasteless. Perhaps the kitchen was being renovated as well. Dinner was not worth the hefty price they charge. Hopefully better next time and right now I would go elsewhere for dinner.

The pool was great, the terrace for breakfast and dinner amazing, the beds comfortable, the food was good

Not many facilities once you check out we had a flight late evening but had to check out as normal at 11am no showers available, apart from cold by the pool, toilets round the back and down a dark stairwell

I loved how clean the rooms are and the decorations. It made me feel like home. For me a hotel must make me feel like I’m at home in terms of cleanliness and comfortableness, including the decor. This hotel met all the things I mentioned, the air in the room felt clean and fresh. Amazing.

I liked everything.

The rooms are quirky, well decorated furnished and very spacious. The staff was super friendly. The dinner was one of the best we had in Namibia. We had room service for our dinner and it felt like the restaurant was brought into our room, it was amazing! The view from the breakfast room is great.

The breakfast could be better for a hotel of this kind, with more choices.

Beautiful historic hotel with fantastic views over Windhoek. Excellent service, drinks and great food. Very relaxing.

The room was very clean and well proportioned. Unfortunately the AC is very weak so we were not able to cool it down during our 3 nights. Hence we did not manage to get a good nights sleep.

Hotel Heinitzburg is a luxury hotel located on a hilltop in Windhoek, offering panoramic views of the city and surrounding landscapes. The hotel is housed in a historic castle-like building and features a blend of traditional and modern décor. The hotel rooms are spacious and well-appointed. The staff are very helpful and friendly. The restaurant was first class.

Nothing

Excellent service from staff, always trying to make one comfortable.

Facilities in the room need attention - fridge, coffee making machine, etc. Mirror on the ceiling - really tacky!

The professionalism and attention to every detail of making a guest's stay comfortable. The General Manager even gave freely of his time and use of his private luxury vehicle to take me for my pre-flight COVID-19 test. That is what I call going the extra-mile. And it would seem to be the general culture at the hotel, as all staff that I interacted with were very accommodating.

It wasn't so much about what I didn't like but rather what mother nature served up during my stay. It rained at least once each day for the duration of my stay. The wireless network seemed to suffer during the downpour, which is a common weakness of satellite and wireless connections.

The terrace is nice with a beautiful view. The staff was very friendly. Food was not elaborate but good quality. Wine recommendation excellent.

No turn down service. Breakfast not opulent and quite simple but of good quality.