Located in a car-free (national) park, surrounded by mountains and nature, alongside a beautiful river. Staff are extremely helpful and very friendly. Rooms are comfortable and nicely done. Hotel has a very relaxing and pleasant atmosphere. Japanese breakfast is excellent

You need to walk from the bus stop to the hotel, which can be challenging with large suitcases or in case of heavy rain. Hotel would be well advised to offer a pickup service, e.g. with small electric carts as for instance done in Zermatt, Switzerland. The dinner is included in the stay, so half board, and restaurant serves French cuisine. The hotel makes this very clear, so no surprises there. Still, while for domestic travellers this may may appealing, for international guest having an option for a Japanese dinner would be great

The location was great - not immediately at the crowded Kappa bridge but located at a quiet area just 10 min walk from the bridge. The breakfast was amazing and spa area (Onsen) was as well nice and clean. The stuff was very kind.

The dinner was a predefined course and there was no option to order “a la carte”. In general although the hotel was nice but it was a too pricey from our point of view.

Our room is new renovation and deco is so calm. the staffs are nice and very helpful even they are not fully speaking english but they tried to help us. The view from our room is breathtaking. The dinner, French course, is delicious. Breakfast line is also good.

The service catered for our every need and the staff went above and beyond to make our stay more enjoyable. The mountains views out of our room daily were perfect

The catered dinner has limited options for kids

The property is really good location and nice scenery. The food there is really good and staff is very helpful, excellent service .

Overall is satisfied.

A beautiful hotel in a beautiful location. Clean, calm and the service is exceptional. The included breakfast and dinner are wonderful, and the spa is a lovely place to relax. Lots of thoughtful touches in the hotel like stargazing equipment, a coffee machine and a little snack bar.

The staffs are all kind and friendly, and their services are great. The view and the rooms are perfect.

Less choice for breakfast.

The location is beautiful with rooms looking out over the river and one of the Kamikochi mountain ranges. One could stay in one’s room (or on the many sitting spots in front of the hotel) all day listening to the birds and the river and soaking in the nature all around. The staff are very friendly and helpful and go out of their way to make your stay happy. The dinners are fabulous; the wine list unexpected (if a bit expensive); the rooms spacious and comfortable. Enjoyed the complimentary star-gazing guided walk very much. The public onsen (complete with outdoor bath) was perfect.

Surprised initially that there was no aircon, but the open window and a fan were actually fine and I was not uncomfortable as I feared I would be (late July). The nights were pleasantly cool. The bathroom is a small Japanese unit bathroom and rather cramped (but adequate and has very nice toiletries generously supplied).

excellent facilities, best location and great food

none

Beautiful located. Delicious food. Friendly staff