The outdoor bath is marvelous. It is for mixed gender. The foot bath is a nice treat. Also very nice onsen and very nice launge.

It is a bit outdated and the staff did not speak any English. The location is not centrelized and it is difficult to find resteraunts in the area.

Very original never seen anywhere else experience. The Onsens are the local attraction, but here they are in the hotel, non mix indoor and outdoor, and outside the hotel, after crossing the street and taking a very entertaining funicular, the an outdoor mix onsen, widely opened to an astonishing view to the mointains, still part of the hotel property. The breakfast and diner included are very practical but also highly luxurious, kind of 15 courses meal, both. The crew makes you feel like princes/ses, greatly professional and kindly helpful. The bedroom is a true traditional japanese experience, for the design but also for the kimonos ready for the whole family, with all its pieces and steps explained. Where to wear which shoes, the hotel providing all type of shoes, for indoor outdoor, front slippers to wooden flip flops, up to mountain boots. You also learn how to bath/wash as a traditional japanese. It was fantastic and unforgettable, while fun and educational, and a great family bonding time over discovery excitement. The shinhotaka ropeway makes it even more unforgettable, especially in snow, double the fun, It was Christmas, a true gift to cherish.

Water is very hot for Europeans, normal for Japanese;-)

This hotel is exceptional, they served sumptuous breakfast and dinner, made us felt like VIP. We really enjoyed it so much, but my kids weren't really enjoyed it, guess they are too young for this. The outdoor onsen is really good, you have to take small ropeway to go down, sounds adventurous right? You must try it, don't miss it, feel so special to go onsen under the snow. You have to buy special clothes if you want to go mix onsen, but normally women will not go there, as there is another one for women only. There is no men only outdoor onsen, so man have to buy special pants to go in. There is indoor onsen too which located inside the hotel building. Our room looks new, i think it renovated, and I like the chilling area at the lobby with the real charcoal heater.

Check out time 10am was too early 😅

This was a nice ryokan in the mountains with several baths. The scenery was amazing. Obviously, it can be a bit challenging to get to without a car, though it's possible. If you drive, they will valet park you for free. My Japanese is limited but as far as I could tell this is mandatory. Speaking of limited Japanese, the hotel was easy to get around in because they had quite a few English speakers. It's in the mountains so there will be fewer than in the cities though. The resort is dated but clean. It's actually nice if you're looking for a bit of a classic vibe. The mixed outdoor baths were nice for my partner and I. It's hard to find that in Japan. You have to wear these shorts and dress-like garment, not your own swimsuit. There are a few private baths that cost 1000 yen for 30 minutes. Very much worth it! But be aware, you need to pick up the key from the front desk first before going to the bath for your reserved timeslot. The mixed baths and private baths are across the street and down some stairs in the forest. It's worth it because the view from the onsen outside is magical. But at night it's a bit creepy, though still safe. You can also take this tiny on demand funicular down and up. Very useful! Checkout is at 10 am and they mean it. They temporarily close the baths and start cleaning the rooms very promptly at 10 am so don't assume you can take your time and leave around 10 or a bit later. You're pretty encouraged to leave right at 10. The Shinhotaka Ropeway is very close by which was very nice as well! Just an 8 min drive or so.

We came here as planned to go up Shin Horace Ropeway to hike and thought we would treat ourselves to luxury Onsen Unfortunately found out Ropeway closed until mid July for maintenance and too late to cancel A good detour by public transport to get here without Ropeway being open. We were pretty much only westerners . Staff were helpful although not much English spoken Beautiful location and old world charm. Had Japanese style room with covered balcony which was great. Onsen’s were hot and real treat to have mixed Onsen in amazing location next to river. Japanese food was full on amazing experience . Lots of raw fish , finally got to taste Hida Beef but on the whole no idea what we were eating which was great for us but may not be for everyone All in all it was a great place to unwind half way through a trip but not much to do without s car

It was all good No where to get lunch

We booked this hotel mainly for their mixed onsen (it is a little walk outside the hotel down some steep steps towards the river), and it was absolutely beautiful both in the evening and morning, the highlight of our trip to Japan. The evening meal and breakfast (we opted for the Hida beef upgrade) was also really well done and we enjoyed the experience.

The bedroom decor is a little dated, and there could be clearer instructions for international travellers on the differing operating hours of all the facilities available.

Our stay at this hotel was exceptional. It is an experience we will treasure forever. The staff was so lovely, friendly and helpful. The traditional baths and the outdoor hot springs overlooking the mountains and a rushing river - everything we ever dreamed of! Spacious room for a family of five. Super clean. The tasting menu evening and breakfast were just such an amazing japanese experience. The staff so helpful explaining to us what they served - and how to eat it 😁. We loved it!!!

Amazing facilities with beautiful mens and women’s onsens + a mixed gender onsen and private onsens. The apartments were clean and had everything we needed. Overall the stay was great value as well compared to other similar hotels we have stayed in. The best part of the experience was the food. They easily made incredible vegan food to accommodate our dietary needs, with deluxe multi course balanced meals for breakfast and dinner.

The private onsen was amazing, nice view from the room, breakfast and dinner were very good japanise style with good serving - staff from the restaurant was super good, foot bath inside the building was great, bus station right at the hotel.

The staff from the reception don’t speak english and we could hardly communicate with them. They were constantly speaking in japanese with us. In special there was a man who obviously didn’t like the fact that we were foreigners.

Location spectacular. Outside onsen was beautiful with a snow covered mountain view. Food excellent and service wonderful . Highly recommend the full dinner.

Smoking is the big negative. The smoking area has taken over the beautiful koi pond garden area directly in front of the hotel creating a wall of smoke in the entryway that fills the inside.