The modern extension to the Hotel Encinar, now its main face to the world, is an elegant, low-lying building with attractive mature gardens to the rear, surrounding the pool. The rooms are generously sized (ours had a vast private terrace), well equipped and comfortable, with good aircon. Reception staff were welcoming and helpful and the hardworking bar staff really earned their wages. The restaurant offers an extensive choice for breakfast and our lunch in the pool bar was excellent. The hotel is very easy to find and in a really useful location just off the motorway (which you can't see, though you can hear it). There's a good, traditional restaurant at the back of the hotel, about 5 minutes' walk away.

Our room had a change of level, with three sharp-edged steps leading down to the bathroom and the terrace. Negotiating this in the middle of the night without coming to grief required care. If this would be an issue for you, it would be worth specifying a room on the flat. Bottled water is provided on the first night but further bottles have to be bought. There's no tea. Milk is in those tiresome little capsules and not many of them - we bought some from the nearby supermarket and kept it in the fridge. It looks like you have to pay for your Nespresso capsules, though in the event I wasn't charged. There's no turndown service. All of these are minor niggles and didn't detract from our overall enjoyment - we will be returning in the autumn.

A modern yet attractive hotel with very pleasant public rooms, stylish decor and very amicable and helpful staff. I only really partook of breakfast yet that was very good indeed; I struggle to think of what more anyone could want. The pool, though officially closed was still accessible if one accepted no lifeguard at this time of year (refreshing not to be nannied!) My room was marvellous, comfortable, clean and quiet

Really, it’s hard to fault this hotel but: a light over the wash basins would have been good as it was difficult to shave in the half light. Ladies would probably struggle with make up etc. A hook or two might have been useful for hanging jackets etc and errrrm…a shelf in the shower for shampoo bottles etc? Oh, and in this day and age, lots of tiny bottles and slivers of soap is not the best for tje environment; dispensers on the wall are best. This is all minor stuff though. Loved it and would go back tomorrow!!!

Room was newly renovated Bed exceptionally comfortable Thick white towels Only problem in room was we felt it very very hot even though air conditioning on at 19 Outside space perfect on ground floor Cleaners were exceptionally good and very friendly well done

Didn’t like the idea of no pool towels till 11 o clock in morning ,also that’s when pool opened People like to chill out on their break and 11am to late for towels Aircon as above The gentleman on reception was friendly and very welcoming The ladies on reception were not friendly at all couldn’t smile On checking out we weren’t even asked if we’d enjoyed our stay and thank you for coming hope to see you again very rude Manager who we saw every morning at breakfast always said good morning

Room was modern, spacious.and well equipped. Lots of parking. Good price in restaurant & breakfast was a good offering. The mattress was great, and the pillows and air con made for a good sound sleep

The toilet paper is extremely flimsy - please improve this! It wasn’t too bad at all for us but maybe some sound proofing on doors so you don’t hear when people walk past?

Everything is lovely

The wasp situation at the pool/restaurant area needs to be attended to. All the staff are friendly and helpful- only one lady at the front office needs to understand what it means to be in the hospitality business. The receptionist lady checking us out was rude and aggressive toward my daughter after we had requested and confirmed a late check out and demanded that we would have to pay another night. We had requested and confirmed 1 hour later than usual check out time and actually checked out at 12.30. This is unacceptable.

This hotel is great in location, its services and staff. Breakfast too was excellent too.

It’s winter of course but the balcony was completely bare other than a small table and a couple of chairs. Not really attractive to use but I believe the outlook better in different parts of the hotel grounds.

It was an overnight stay post golf en route to next golf destination. The hotel team were friendly, efficient and very helpful. Hotel very comfortable and food satisfactory for the occasion. Would definitely stay again. Did not use the pool or other facilities. Short trip to Sotogrande for restaurants and next to La Reseva golf course. ideal location.

Nothing comes t mind.All our needs were met.

Staff work very hard and are very helpful. Location is excellent, very peaceful and beautiful surroundings. Pool area and gardens are superb. A lovely hotel to relax and unwind. Room and bathroom fantastic.

They need more staff at lunch and dinner. Tiny little ants coming from the balcony into our room although it's understandable cause we had fields and countryside a couple of metres away.

Big room, comfortable bed, private courtyard area, very clean.. Very good breakfast selection.. All staff were very helpful and most spoke English. Excellent place to stay if you play golf.

Without a car, one is very isolated as there are no footpaths to Pueblo Neuvo. A taxi ride for 1 mile to PB was 10 euros..

Very good breakfast. Nice pool area that did not have piped music. Quiet which suited us. Parking for our hire car. nice terrace with table and chairs.

Thought the price for the special pool beds was outrageous and noted that nobody used them. I didnt realise when booking that we would not be able to walk to the beach and marina