We really enjoyed staying at this hotel. The location is very central and they have (paid) parking right in front. The size of the rooms is ok and they were able to provide connecting rooms for our family. The staff is very friendly, especially at the restaurant, and all the meals (breakfast, afternoon tea/cake, and dinner) are included in your stay. Dinner is somewhat limited, but breakfast options are great. This was also the only hotel during our 2-week trip in Norway that had decent blackout curtains (absolutely necessary in summer). Sauna and a rooftop hot tub are great too.

While we loved the hot tub, but couldn't understand why they have to use such a cumbersome online reservation system for it (you have to provide your home address, full name, telephone number, and credit card details to book a hot tub for 30 minutes). It's also a pity they feel the need to charge for it, although the amount is quite reasonable for Norwegian standars (+-6 eur per person). There's just one thing we didn't like and that's the 'view' from our rooms - you're basically looking at another building just nearby and a dirty alley with trash containers. So we kept the curtains closed. It was also quite noisy outside - mainly seagulls and some loud passers-by. Not something you can avoid in any of the hotels in the center, I'm afraid.

Breakfast, fika (afternoon cake), and dinner were included, offering a wide variety of choices for both breakfast and dinner. The food was excellent overall. Coffee, tea, and water were available all day in the dining room. The infrastructure was good and very clean. The hotel is in an excellent location for exploring the city, easily reachable by bus from the airport with just a 10-minute ride.

The hotel has a hot tub on the top floor terrace that you can book for 30-minute sessions. However, up to six people can book the hot tub at the same time, so you may end up sharing it with strangers.

The staff were very friendly and reception was open all hours. The location of the hotel was prefect because it was close to the main street and also near the water with great views. Within walking distance to a lot of other hotels that were the pick up spots for our activities. Also saw the northern lights from the front of the hotel on two of the nights even though it was a very cloudy week. Great selection for breakfast and the additional fika and dinner options were a nice choice as well. Heated floors in the bathroom were so nice on the cold days.

One of the rooms didn't have a dresser so we couldn't unpack our suitcases, but the other room did have a dresser so that one was fine. Also, we requested rooms near each other, but they weren't even on the same floor.

Very central location next to the harbour. Very good opulent breakfast with warm and cold options, fresh fruits and juice. Dinner was also good. Liked the Fika (coffee/cake) option in the afternoon. Room was comfy; bed maybe a bit too soft. Nice warm sauna (80 degrees) and the view from the sauna/whirlpool is really nice.

During dinner, it was a bit tricky to get some staff to order drinks. For the whirlpool, they want you to book it in advance but then there is no control for this and the whirlpool is accessible to everyone all the time. I would say if you want people to pay for it, you should also put a lock there. Or make it free of charge.

All the meals are included : the breakfast buffet (with eggs and bacon, potatoes, sausages, ham, cheese, salmon, yogurt, cereals, croissants, many types of crackers and bread, and gluten free options), the afternoon cake called "fika", and light dinner. No lunch. You can also have coffee or tea free of charge anytime, and you also have access to sauna and you can book a jacuzzi. The beds are also really comfortable, excellent to sleep in after a long night of aurora hunting. The location is amazing, right in the center near the harbor, and less than 5 minutes walk from every meeting point for all the tours in Tromsø.

The room needs more light, and the shower makes the whole bathroom floor wet. Otherwise the room was perfect.

Great quality breakfast and evening meal, nice rooms and friendly staff. Enjoyed Sauna. Great location and the fica is a nice touch. I would definitely come back here. Staff were able to accommodate for both gluten free and vegan upon request.

Poor housekeeping - although I understand not changing sheets daily for climate change, the housekeeping was poor. We asked for our beds to be converted into a double on the second night - housekeeping pushed the beds together, left the sheets unmade and didn’t change the clearly dirty mugs and glasses.

Excellent location, walking distance to lots of sights as well as close to pick up points and local bus stops. Good sized room and good value for money being half board, and the afternoon cakes were nice! Decent enough for a few nights.

The room was a little tired looking, little things like curtains missing hooks, chairs sagging, just needs a bit of a refresh. The bed was too soft for my liking but that's personal preference! Limited hanging space and no drawers for storage. Evening buffet won't win any awards, limited choice but plenty of it.

After 2 years i decided to visit Tromsø again and cause i knew thid hotel, i decided to stay there. Position, breakfast, dinner and rooms excellent. They have also an info point for the aurora chase close to the reception.

I didn't like the clean service, i was at the reception two times to book clean service, the first time they didn't do in the scheduled day and in the second time they have just done the bed, without clean the toilette and change towels also if i asked for that.

A comfortable hotel within walking distance of the city center. Complimentary breakfast and dinner. Limited choices but good. A nice view from the restaurant. Parking is limited and it requires a reservation. I wish I knew that. Maybe I was told but I don't remember receiving a message. The staff are friendly and helpful. The rooms are comfortable and quiet.

I wish I had known that parking requires a reservation. Maybe there was something stated about this in my reservation. I didn't see the message and believe it should have been more strongly communicated.

There's a lot to like about this hotel. A luggage rack with room for TWO bags (a rare find in most hotels), a bathroom with bench space for two toiletry bags and clean clothes after a shower (much appreciated), and tissues provided in the bathroom. Our room was spacious with 2 comfy chairs for sitting, and another chair. There were English-speaking shows on the TV. Breakfast had a good range of hot and cold options, as did dinner (soup, salads, meats, etc.). The soups were vegetarian and particularly delicious and different on each night we stayed. Staff were polite and friendly, The hotel is in a wonderful location next to the waterfront, cafes, shops, etc. Wish other hotels looked after their guests as well as this one does.

The shower nozzle in our bathroom wasn't the best (single spray or spitting). Parking is very limited, and run by a separate company. However, Reception was happy to organise for us, as there was a space available when we arrived. The parking area was full on our next visit, and we parked at Tromso Parkering (underground tunnels with lots of spaces), at Hakon den Gamles Gate 1 (NOK 400 for 24 hours - ouch).