Wonderful location in the middle of everything. Short walk to subway stations for getting to downtown & uptown. Henry is a wonderful host- VERY attentive & took care of our requests. Fantastic to have free luggage storage on our last day before collecting our car, which was parked in a parking building just a 3 minute walk away. The only reason I didn’t give facilities a 10 was because the 2 elevators are originally (which is kind of cool) so very small & slow & sometimes 1 didn’t work, which caused traffic jams to get to our room on the 11th floor. But this was a minor inconvenience. Phenomenal to have a TERRACE with a view of the Empire State Building! It was VERY cozy having 6 people in the same room but we appreciated being able to have such a great value for money place to stay, that was clean, nicely decorated, & quiet in such a great location. Would definitely stay there again

Someone was smoking on the floor below us & the smoke came in through vents (thankfully only 1 cigarette each night). We told security both nights but they weren’t able to do anything about it. It would be great if there was some way to stop people smoking- there are no smoking signs on every floor

Location is accessible to lots of restaurants, shopping, and public transportation. The room is small, but cute and clean. It worked out great for my daughters and I. The little adjacent patio is so cute, and we could see the ESB from our rooftop! And the price was great for our budget!

The elevator is very slow, and the water pressure for the toilet was not the best if you had just showered or were using the sink. Both issues are probably because of the age of the building. Neither would keep me from staying here again though.

Perfect location base just off 5th avenue - excellent for touring the 5th Avenue / Mid town / Central park areas - Close to a few subway stations for wider travel around the city. Outdoor area is exceptional with great view of Empire state building - perfect for morning breakfast or evening glass of wine / beer etc Easy access and room itself has all you would need for family of 5 Option of free storage of luggage on day of departure is also a great service

Communication ahead of arrival worked very well, key was ready there for us at the front desk, even if reception was closed. The big bonus of this room is the little roof terrace with a view of the Empire State Building - really enjoyed that! Location is very central - we walked there from Moynihan Train Hall/Penn Station. We could leave our luggage with the reception on our departure day which we appreciated. Overall we enjoyed our stay there!

The room is rather small. We were a family of 4 with lots of luggage - could just about fit everything. 6 people only works if you have very little luggage. The air conditioning is placed just above one of the beds and rather loud. We had to turn it off at night

Good location, nice size bedroom/ family room. Loved the rooftop terrace with enclosure. Was expecting a dome like the photos, but this still worked.

Shower and bathroom quite small. Was really looking forward to a nice shower at the end of the day, but due to the configuration, the shower was very narrow, and the bathroom not enough space to get dressed in.

The location was great, the staff were very nice, they helped with literally everything The apartment was very nice also It has a very nice balcony A free luggage keeping Was a very good place

The only thing that we struggled with is that we have been 6 grown man in the apartment and it was too little for us For 3-4 people it's amazing, for 5-6 it's a bit too small Otherwise everything was perfect

The hotel location is superb. The beds were extremely comfortable. The room was on the snug side. Loved that we had a balcony area. Late ish checkout. Free luggage storage. Tha bathroom was small but the shower worked great and we always had hot water

Did not like the shed on the balcony. It was advertised as a cosy dome, that you would be able to see the views of new york. Instead we got a rickety, drafty shed, with 'frosted' plastic making it impossible to make the most of the views.

The location was great and steps from everywhere . The room was small but the 5 peaople felt very comfortable anyways and the beds were great ! The bathroom was spacious and everything was very clean n

It didn’t have drinking glasses or a coffee machine , but we asked for a carafe and they provided one for us as well as some extra light for outdoors .

The location can't be beaten for its central location, just near Macy's on 34th, subway a one minute walk, lots of restaurants, sights, and cafes nearby. Plus, the added bonus was having a private outdoor area with a view of the Empire State Building. Our family of four each had our own bed (two doubles and a twin bunk bed) plus a modern, clean bathroom with a wonderful shower, toilet sink, and cabinet to store our toiletries. One big like was the on-site agent (Henri) who dealt with any issues quickly, and was so friendly, helpful, and professional.

This is a non-smoking building but the a/c was occasionally blowing out what smelt like cigarette smoke. The kind booking agent had it investigated, reminded people in neighbouring apartments that it's non-smoking, and had an air-purifier brought to our room. Despite this, we kept getting a smell and ended up using towels to cover up the unit. A small "didn't like" was the glass door leading out to the balcony doesn't have a curtain so our room was bright all night. But, it's NYC so we weren't expecting it to be super dark anyway.

Was perfect for our family of 6. Fantastic communication made check in easy. The room is clean, beds are comfortable. Unbelievable location close to everything. The Igloo was actually brilliant and provided extra living area. Great experience!

1 pillow provided per person. Would be good to have 2 pillows per person