The location was great and the price was right.

I hated that the room didn't have a bathroom, and it was not indicated at Booking.com that detail. I had kids with me and it was a lot of trouble to give them baths at a public bathroom.

The property was nice, clean and comfy.

The staff was rude (the chinese man). He also charged me for an extra key telling me that it is a deposit, which I’ll get back when I’ll return it but they didn’t give me the money back.

Location is ideal. Friendly and helpful stuff. Honestly, after read all ratings I was a little worried but I don’t really understand the negative comments. Yes, room is quite little, clearly not a 5 star hotel but what do you expect for such price right next to the Empire State Building? For those who want just a roof to sleep under and walking all day - perfect. For those who are looking for a budget variant but in the very center of NY - also. We were in a situation of hurry, (previous hotel financed by company ended) with a low budget and we’re very happy to found this opportunity. I add that when needed to prolong our stay for a little bit, stuff was really nice and helpful. Maybe just try to treat them with respect instead of demanding like you’d be in the Ritz? :) Thank you guys for your welcome, this hotel remains in our remembers for our first time in NYC.

some strange smells in the corridors (probably coming from guests cooking)

It’s very clean and I like the security

The check in time is too late and the check out time too early

Good location and the Room is clean when we arrived.

* need to pay extra internet * we need pay additional extra charger during arrival. * we book a car to the airport, however after we check out there is No car available. after that we take taxi to the airport. * we wanna extend 1 more night, and they said the room rate is $200/night ( than we Cancel and we stay in 4* hotel in time square only 130$) * the staff is not friendly. * the heather machine in the Room is not working. ( winter time is to cold by the Room )

The location is 5 star!! The room and private bathroom were clean, sheets were clean and beds comfortable!! We stayed in room with bunk bed and one extra queen bed. Beds were big enough for two people to sleep in. Little kitchen available and room was very big!!

Shower head and electric water kettle were broken. The staff didn’t help with that. Also there is no supply of toilet paper or trash bags, you have to bring your own if you’re staying for longer as we did. But besides that everything was good!

I have read many bad reviews. But I must say that I did not find anything from what I read in reality. My room was clean. The shared bathrooms were good and always cleaned! During 4 days I did not find any curiosities! There is dish in the room, a hair dryer, towels and a minimal set for a shower. The mattress is quite comfortable. My recommendation is only regarding the duvet - it would be better. Yes, this is not a 5 star hotel. But for this money a reasonable solution if you are looking for an overnight stay. A big advantage is the ability to cook in the room. Receptionists were great too! Every day the staff was friendly and happy to help. No rats, cockroaches or bedbugs. The security deposit has not yet been returned. But they have a return period of up to 35 days (on card). We'll see, but I'm sure everything will be fine. My room was on the 5th floor. As I’ve understood in general conditions depend on company (owner) you book the hotel. There are 5 different owners in this building.

Some technical noise out of window

The lobby manager was really kind and we were able to do a check in ahead of time and just come back to collect the keys when the stay started. In general the staff was super nice and helpful, we would certainly return to this hotel.

I think the security deposit should be covered in the reservation because it's annoying to have to fetch cash to get a room key. Also, I think charging money to hold your luggage a couple of hours when you've already reserved and paid for a room is not cool, most hotels do it for free.

Good service for a very reasonable price.

The location

The building at 31 Street Broadway Hotel is not properly labeled, and I had trouble locating it while walking.