The location is amazing. Located less than a block away from the Santa Catalina Arch! It’s centrally located in Antigua and close to everything you want and need to see. The property grounds are gorgeous. The hotel is very safe with a security gate in front with easygoing staff to protect you.

The did not like how breakfast was located right outside more door in room #1 so there was no way I could sleep in if I wanted to with all the noise. Also, do NOT ask this hotel to help you arrange transportation! I made the mistake of asking the staff to help me get a ride to San Lucas Toliman, close to Lake Attilan. The staff arranged transportation for me, which was overpriced at US$175. The driver was very unsafe since he was texting while driving and I felt extremely uncomfortable during the ride. What should have been a 2 1/2 hour trip turned into a four hour trip with all the stops. The driver decided to make as well.

I loved everything about this hotel. The territory is a dream. It’s absolutely stunning. The room was beautiful. The breakfast menu was extensive and delicious and the staff were very helpful. The security is impeccable. I could leave my bags at the reception after having checked out. The internet worked well and everything just seemed so well thought.

If I had to really say something, I would only probably mention that every single time you want to enter the hotel, you have to buzz the front door and wait for someone among the staff to open the door for you. I believe it would be more convenient if there would be an automatic door.

The location is superb, very close to St Catherine's Arch, but it was very quiet. The room has a decent size that was much larger than I have come to expect for older historical buildings. The traditional decorations and sparse furniture added a nice old style touch. The queen size bed was very comfortable. The en-suite bathroom was also a very decent size, very clean and equipped with modern fixtures. The breakfast a la carte was delicious. The staff was very attentive and they maintained the whole place in good condition.

There was no stand to lay the suitcase and open it so I had to lay it on the floor. I would replace the single chair that was in my room with a suitcase stand or a large dresser that can hold a suitcase on top.

My husband and I loved our stay at the San Rafael Hotel. One word: ROMANTIC. The San Rafael is a couple stay for sure. There are 7 Suites and the layouts are amazing. The whole hotel is so well done, clean, and so much room. The breakfast is included which is great as is the staff. The outside layout is gorgeous my husband and I took non professional photos and they are beautiful. The location is central Antigua so it’s beyond a perfect location.

There is not Air Con; nor are there air units and the room fans provided are too small. The nights we stayed the electricity when off each night which is apparently normal in Antigua however, the recovery after the electricity finally came back on it took ages to feel cool again. This would be my only comment which is attached to the price of the room; which is high for hot night sleeps.

We absolutely loved this hotel! It is without a doubt one of the nicest places we have ever stayed. I loved how convenient it is to everything (literally right beside Santa Catalina Arch), and yet as soon as you pass through the gate you feel like you are tucked away in a tranquil and private oasis with a beautiful secret garden in the central courtyard. Each room in this hotel is different and some are larger than others. We were not able to stay in the same room both nights due to availability, which gave us a chance to experience two different rooms: room 1 and room 3. Room 1 was absolutely amazing. It is huge and has high, vaulted ceilings and a large fireplace and sitting area. The bathroom is set apart around the corner and the shower also has a vaulted ceiling, chandelier, and skylight. Everything felt very grand. I appreciated the makeup mirror that was provided so I could get ready without turning on all the lights and waking up my husband. Room 3 is still very nice but smaller and less grand than Room 1 (it doesn’t have a vaulted ceiling or separate sitting area in front of the fireplace). If we had stayed in Room 3 first I think we would have loved it, but it was a bit of a letdown coming from the huge and extravagant Room 1. With that said, Room 3 is not right on the central courtyard, so it feels a little quieter and more private. I think every other room is on the main courtyard, aside from the big suite (which is just beyond Room 3 in its own courtyard). The San Rafael is a small hotel (I think there are only 6 or 7 rooms) and it feels very intimate and boutique-like. A few other pluses about this hotel: First, I really loved taking breakfast outdoors in the courtyard surrounded by the beautiful garden, and second, it felt very safe. The gate locked behind you when you walked out on the street so even in broad daylight you still had to ring a doorbell to get in. At night, there is a door and a gate. All told, we absolutely loved this hotel.

The only windows look out onto the courtyard and there is a table directly outside the window (where people take breakfast) so we didn’t really open our window, which made the room a little dark. Not a huge issue though.

I had an amazing experience during my stay at the hotel. The breakfast was absolutely delicious and there were plenty of options to choose from. The room was cozy and comfortable, and I loved the decor of the hotel. It had a unique charm that added to the overall experience. The hotel is situated in a prime location, which made it easy for me to explore the city on foot. I was able to visit all the major attractions without having to travel too far. Overall, it was a delightful stay and I would highly recommend this boutique hotel to anyone visiting the area.

Absolutely gorgeous common area and rooms. The staff was all incredibly courteous and friendly. The breakfast wasn’t just the best breakfast I’ve ever had at a hotel…it was one of the best breakfasts I’ve ever had anywhere. The rain shower head was fantastic. Sitting in the common area courtyard, enjoying the wall art and sculptures awaiting a delicious breakfast served by an amazing and welcoming staff… it was a five star experience I’d recommend to anyone.

We knew the property didn’t have any air conditioning, but didn’t mind knowing the October climate didn’t necessitate air conditioning. Unfortunately, at least with our particularly room, opening the window did nothing to cool off the room or provide fresh air. We were quite warm at night, and the provided fan didn’t help. When we opened the door to leave each morning, the cool air hit us, but the placement of the window didn’t allow for the same effect.

We loved this hotel. It was simply beautiful from first to last impression. The staff were wonderful and the room lovely. Breakfast was delicious. We had two early morning starts and for both they made us a packed breakfast that was good too. When my wife was poorly for a day it was a great place to convalece.

The rooms are a bit noisy at times due to the location in the centre of town. There is no air conditioning but that wasn’t a problem when we stayed, but it was warm.

I loved absolutely everything about this property. It was exactly as described but even more beautiful and special. The use of the two interior courtyards as focal points was beautiful, with fountains, flowers and lovely seating areas. The room itself had everything I needed and was so tastefully furnished. The challenge of having rooms on the courtyard is that there is not cross-ventilation but having a fan and screens for the upper windows to the courtyard made ventilation very comfortable. The breakfast was fantastic, fresh, quick and with extremely friendly service. The location can't be beat. My only regret is that I could not stay longer! I will be back and will recommend this gem over and over.

The hotel is absolutely beautiful with a very Zen feel and beautiful art work from around the world displayed every where. Little nooks and crannies to enjoy quiet moments. Then, you walk out the front door and find yourself in the very heart of a bustling city. It was a PERFECT location and setting. The ala carte breakfast every morning was very lovely too.