Staff nice clean hotel comfy bed food great basic but tasty.free parking for residents and a good breakfast

100 euro breakages deposit taken from account bit of turn off as we are a couple in our 60 s plus it couldn't be paid in cash

The staff was excelent! Receptionist were understanding, helpful, and kind any time I aproached them. The staff in the restaurant area was also kind. The HK staff (house keeping) were very helpful and professional! Despite beeing right next to a high way on the second floor I heard nothing from it (although my room was on the court side, not the highway). Since I like walking the store next to the Maldron hotel (1,3Km on foot) was also in available distance. Unfortunately the city didn't really live up to my expectations for several reason, but the Phoenix Park and the Hotel did a great job saving what could be saved! Greetings from room 202 :)

The beds are too soft for my liking which caused some difficulties sleeping. The lack of safe in the rooms made me go all dnd (do not disturbe) during my stay. The hotel lights at night were a bit too strong for me even with the blackout curtain. Not the hotel's problem, but buses goes there more or less every half hour (I use bus No.69 which went only every hour even through day time.)

One of our party was a vegetarian and we felt that there could have been more options available. Could perhaps have had more tea/coffee/milk in the rooms but other than that it was a very good stay. Restaurant and Bar staff in particular were so nice

We bought tickets on the evening for the following day for tour bus but was just told it picked up from outside. Could have done with more info as we had to come back in after standing down by the road for a while. Person we spoke to then told us pick up was opposite side of the road by the bus stop. Thankfully the bus was running late or we'd have missed it

Comfortable beds, Clean hotel Good entertainment Breakfast staff very helpful.

Receptionist when we arrived, had conversation about the €100 deposit, not explaining why I was paying it and still don't know. Also she mentioned that it was very popular in hotel's, I travel a lot and this is my first time paying it. Didn't like her tone at all... I felt very uncomfortable and felt I got a slap on the hand situation. Also staff need to explain when they give you a menu that they will not take your order if you sit in the bar section...had been waiting a while before I went looking for staff, just something to consider.

We had a problem with a blocked sink and shower and it was dealt with immediately. On Friday night staff did their best to accommodate us as a group when trying to talk in a noisy environment by moving sofas , tables to the area with least noise in the foyer.

On Friday night there was no quiet space to escape the noise of the music as every time the side door opened the music drowned the conversation but it was better that full exposure to the music and no conversation in side the bar area. As older visitors we recognised that we are more interested in chat.

I was told leave a $100:00 deposit Incase of room damage etc and then told someone will check the room on check out. When checking out the next morning, I had asked about someone checking my room so the money can deposited into my bank asap. Only to be told no, we will send someone to check out the room through the day and that it can take up to 5 days before it goes into your bank. I had explained what the receptionist had said the night proir. Only to find out I had been lied to. Plus it's been 6 days and no money placed in my account 🙃 disappointing 😑

Staff very pleasant and helpful,dinner on both nights excellent The room was spacious and clean, bed comfortable.

No bottled water in the room,had to ask for additional milk,only 2 sachets of coffee,no iron or ironing board. Also having to stand in a bath to have a shower is difficult and dangerous,especially for elderly people,hotel might consider getting walk in showers in some of the rooms for easier and safer access.At 75 years of age it is difficult getting in and out of a bath as one could lose their balance easily.

Location very good and easy to get to .carparking very good .check in was very good and the staff are excellent and friendly we actually stayed 2 nights and the buzz about the place was great.food in general was very good plenty of choice.bar was nice and comfy and entertainment was good. We had a great time and the overall experience was great thankyou to all who made our stay so good.

Only 1 little thing I cud say needs upgrading we were on 3rd floor carpet in hallway needs changing as it looks very old and tired

Thought. Staff at reception very helpful had issues with my key cards not working in left & door room also. I knew from staying before food was. Very good .

Just. A. Small complaint. I. Planned only one night stay so stayed over wkend & also. Stayed on Monday. Night .but price room. Was about 50 euros. More expensive. For the Monday night compared. To the other 3 nights l stayed. Which doesn't make alot of sense to. Me. & because of this. I nearly ended up going elsewhere. Anyway. Everything else was really good .

The staff went above and beyond to be kind, helpful and were so friendly and as someone who is Coeliac the breakfast range is super with a designated Gluten free area visible and well stocked. when we mentioned we were heading to a concert on our check in the receptionist gave us the number of a local bus company and this meant we didn't have to drive to the concert and waste time searching for suitable parking or anything, we just went to the bus stop and off we went and were delivered home to the door of the hotel post concert-

Nothing comes to mind