When we arrived, the lady at the reception was very nice and kind, and she was willing to change our room on a whim if needed. Overall, it was a very good stay. The restaurant is very nice with good food. Our eldest had a blast watching the pancake machine make his pancakes. The location was amazing for what we needed as we wanted to be as close as possible to the Christmas Market and other places we planned on visiting. Although there were bars and restaurants blaring music down the street, the room was lovely and quiet.

The room was clean. However, the bathroom needed another going over as there were hairs left in the bathtub and on the floor. One of the sides of the cot provided was broken, but that did not affect its usage. However, for an older baby, it could prove dangerous - so that should be looked into. I found it quite sad that I had to ask for a teaspoon for my baby and to be told I had to request one, as many customers nicked them from the hotel in the past. This is horrible on the customer's side, not the hotel's. We found the food at the restaurant a tad expensive for what was offered, but this is what happens when food comes with a gourmet label.

I can't fault anything about the hotel, Me and my family really enjoyed our stay, including our 1 year old, it was her first time in a hotel, she was so excited. We even extended for another night. There was a nice size cot for her to sleep and our double bed was very comfortable, good night sleep. There was a gym and sauna, we didn't have chance to use unfortunately. The breakfast is worth it. There was hot buffet breakfast, along with cold buffet breakfast. Options for gluten free, and dairy free. Loads of options for hot drinks and cold. Pastries, cereals, toast,fruit etc. The hot buffet breakfast was very good, just the classic english breakfast. There was even a small play area for kids to play at the reception. Staff was fantastic, so polite, very helpful. I would gladly come back to this hotel again

Great location on Broad street. Good standard of accommodation, breakfast is likewise good. Stayed there before and will likely stay again when in Birmingham.

I arrived a little after 14:30 and was told my room was not ready. Like a lot of hotels they have a policy of charging for early check ins (before 3pm). Went back a 15:01 and my room was ready. This is not the first time I have done this. You can store your bag should you arrive before 3pm, but many other hotels have a little more flexibility. Novotel seems to be pretty rigid on the 3pm check in time. Not a big issue, but this inflexibility shows policy is more important than giving ‘that little bit extra’ to the customer.

The location is great as it's a 10 minute walk to the city centre. The room was clean, decent size, good price! We also got upgraded to an executive room for free, which was really nice of the staff! The hotel was secure as you needed to use your room card to activate the stairs and lifts.

With the location being so close to the city centre, there was a lot of outside noise of people going out on the night and constant honking of horns from cars. I am a light sleeper so it was difficult to sleep with the noise outside but that is something expected with it being central.

Brilliant location for nightlife, shopping & attending events in the NEC. Paid £13.50 for breakfast and it was superb. Loads of choice and food was hot and tasty! Underground parking was convenient. Cheaper to book this through Just park than direct with the hotel. Roller shutter door meant it was secure and you need to walk in & out via hotel reception. Staff were very helpful and friendly. Very comfy bed. Tea & coffee making facilities. Mini fridge, safe and iron & ironing board in room. Hotel decorated beautifully for Christmas. I would stay here again.

Changed our original hotel to this one as it has secure underground parking which the previous hotel didn't and the public car parks near by have had repeated issues with cars being broken into and stripped for parts. The staff were all very friendly and helpful. The room was a good size and clean. The bed was really comfortable.

The car park does cost £18 a day (worth it compared to the cost of repairing your vehicle if you get unlucky plus the peace of mind knowing its safe). The room didn't have air conditioning which meant it got a bit stuffy but we were able to open the window to cool down but you will have a lot of noise coming from the street and the clubs. There was only one plug on one side of the bed which was slightly annoying. Also if you are over 6ft, you may have an issue with the shower as you can put it all the way up but it will completely lose water pressure.

The staff at Novotel were amazing. When we arrived the people at reception were friendly, interacted with our children and gave them activity packs. During breakfast our 1 year old was unwell and the staff went above and beyond. They made sure we were looked after and the lovely lady at breakfast ( I think her name was Juliet?) arranged for us to have a later check out so he could have a well needed sleep and rest before we had to leave which was really appreciated. It has to be the best customer care we have ever received at a hotel. Thank you so much for our stay.

Overnight trip due to a wedding. Hotel was nice. Lobby was bright and nice and welcoming. Staff were helpful. UmbereLLas available for hire. Decent little gym for ab overnight stay.

Someone mustve been smoking as when we walked in our hallway absolutey reeked of cigarettes smell which made me sick. It was gone in the morning.but obviously it wasn't pleasant smell to walk into. First impressions are lasting impressions. Some of our family was staying across the road at Hampton by Hilton. In comparison the deco and colour in their hotel was nicer and more modern than ours.

I booked and paid for 3 rooms, 412, 414 and the one I stayed in 416. I have already issued a survey but to remind you, light from the corridor passing through the perimeter of the room door/frame, plunger in the showroom basin faulty and worst of all a member of of the room cleaning staff entered my room as I was beginning to get dressed at just after 10.00am ... 2 hours before my departure time set by the hotel. I reported these issues to the desk management. All of the reception staff were excellent but concerned someone had access to my room 2 hours early!!

copied from above .... I booked and paid for 3 rooms, 412, 414 and the one I stayed in 416. I have already issued a survey but to remind you, light from the corridor passing through the perimeter of the room door/frame, plunger in the showroom basin faulty and worst of all a member of of the room cleaning staff entered my room as I was beginning to get dressed at just after 10.00am ... 2 hours before my departure time set by the hotel. I reported these issues to the desk management. All of the reception staff were excellent but concerned someone had access to my room 2 hours early!!

The room was spacious with a large bed/ tv. Well equipped with tea and coffee facilities and a fridge/ safe/ ironing board. The location was great - to access the utilita arena and plenty of shops, restaurants and bars along the canal near by.

The toilet was separate to the bathroom and a very small space. There wasn't much lighting the room was very dark even with all the lights on. No plug socket near the bed Although tv was big it didn't have anything other than usual chanels Room was very stuffy and windows could not be opened wide they had a security lock on - no air conditioning. We went to check In one hour earlier an they wanted to charge £20 so bare this in mind - a lot of people just waited until 3pm in the reception area which also had a bar to wait in. After paying £125 for one night I think paying an extra £20 would put anyone off. Car park is £18 for 24 hours.