The location is the best. Within walking distance to the shopping malls (Pavilion Kuala Lumpur, Starhill, TRX) . The place is clean and nicely arranged for its compact size. There's a 24-hour Mamak (Indian cafe) serving good foods and drinks for a good price. Convenience store (7-11 across the street, BilaBila Mart just downstairs). Easy check in and out. Great service. Their infinity Pool area is nice.

The security guards at the front desk/lobby was being rude, I had informed him via the food delivery guys (Grab) that I will be at the lobby in 5-10 minutes, just put the food for a while at one of the desk at the lobby, and the delivery guy mentioned the guard doesn't allow and want to throw my food. When I reached down to pick up my food, I asked him why cant the food just put on the table for 5-10 minutes, even the lift service is so slow and it takes time to go down. He said 'here cannot' what a rude attitude - on top of that as Malaysian, I saw a lot of foreigner tourist checks-in but with this rude attitude not by the local Malaysian staff will reflect a bad impression to our tourism.

Location was good and well maintained as the building still brand new. Suggest to keep security on duty at all times and presence within and outside the entrance as the building is very busy with guests influx. Make sure cleaners are always on bay to wipe table tops and floors and lift buttons for cleaner sanitation.

However shortfall on the amenities inside the unit, which can be enhanced for the convenience of guests, suggest to have cooking pot not just frying pan, do provide hand, tea and rag towels for kitchen, not much of toilet papers, the wired chair in one of the rooms was not comfortable, suggest to replace with cushion padded

First of all we stated in 2 different apartments (we moved after 1st night and spend 4 nights in 2nd one) and I will describe the 2nd apartment. Location was great, just in the middle of everything, close to food market, shopping, walkable distance to main attractions. Apartment was clean and quite comfortable. Beds were very comfortable. View from the room was amazing. Check in and check out process were quite smooth. There is washing machine in the room which is quite convenient.

Remember that it’s not a hotel, so no room service and cleaning. There is no place to put towels in the bathroom which is quite annoying. The elevators in the building are horrible. In rush hours you would have to wait for a long time. We walked down from 31st floor twice and my husband climbed up twice as well! The first apartment we stayed in was not that clean and less comfortable, but apparently it’s not under this owner anymore.

Good, centrally located property Speedy check in Good communication via WhatsApp Nice staff at check in Access to sleeping lion’s pool and gym Great air conditioning View from the pool is great - especially at night

There is a dress code for in and around the pool - i understand why (to be respectful to a number of residents), but I was hoping to sunbathe a little bit and didn’t feel I could! - also limited number of sun beds A fridge in the room would have been helpful As it’s a studio apartment rather than hotel / airbnb, there was nowhere to get recommendations / arrange tours etc

My stay at Axon Residence in Kuala Lumpur was overall very pleasant. The apartment I stayed in was spacious, well-designed, and equipped with air conditioning that made it very comfortable in the humid weather. The kitchen and bathroom were clean and modern, providing everything needed for a convenient stay. The bed was also very comfortable, ensuring a good night’s sleep. One of the standout features of Axon Residence is its excellent amenities. The gym is well-equipped and perfect for fitness enthusiasts, while the infinity pool offers stunning views of the city skyline—a true highlight. Additionally, the location in Bukit Bintang is fantastic, right in the heart of the city, with easy access to shopping, dining, and entertainment.

Despite these positives, there were a couple of drawbacks during my stay. The lifts in the building were often slow due to the high number of residents and guests, which sometimes caused delays. Additionally, the reception service left much to be desired. Instead of a welcoming experience, it felt transactional, with a staff member simply collecting payment and handing over the keys, lacking friendliness or professionalism.

Staff were friendly and great to communicate with, quick response to phone calls and promptly attended to all inquiries and needs. Location was superb, very close to pavillion shopping mall and many restaurants/desserts shops. 7/11 and another convenience store are at your doorstep. Kids pool and children’s playground were great for entertaining kids. Clean 3 bedroom apartment/hotel that had all the necessities for a comfortable 2 weeks stay with kids.

Lifts were a little slow during peak hours but not too bad.

The location is the best. Within walking distance to the culinary and shopping scenes. The place is clean and nicely arranged for its compact size. There's a 24-hour Indian cafe serving good foods and drinks for a good price. Seven eleven across the street. Easy check in and out. Great service. Pool area is nice.

The place is smaller than most properties that I have had in KL. Maybe because it's a one-bedroom used for accommodating two beds. But this is not a problem at all.

The lobby only has one desk with a security guard who tells you to wait for the staff member to check you in. The staff are not in uniform, just regular casual clothes (jeans-t-shirt). The only reason I was calm during checkin was because the staff messaged me a day before I checked in to re-confirm checkin. This is the only thing I didn't like at Axon. The building next to them, Sleeping Lion, as a proper checkin desk and uniformed check-in staff.

Apartment has everything you might need. Nice and comfy bed. Planty of space in waredrobes. Large bathroom with open shower. Nice kitchen where you can prepare some food & washing machine which is a great addition. Everything in apartment is nice and clean. From the window you have great views over city centre & petronas towers as well as trx tower. Staff is so friendly and very helpful. I can highly recommend this place to stay while you are in Kuala Lumpur.

All perfect

Everything worked fine during my stay. Clean, good location, and more importantly I had to extend my stay for another day at very short notice and the staff was very helpful to get it sorted. Would definitely recommend and will definitely stay again if finding myself in KL.

The only small problem is the lifts around check-out time. They can likely BE programmed differently to make it less time consuming.