The Hotel staff were very polite and helpful. The Hotel plus the bedroom/bathroom were exceptionally clean throughout. The bed was large and very comfortable, as were the pillows. All linen/towels were white and of a high quality. The 'Menu del Dia' in the Cafeteria was delicious. We received an eml. offering us a 'free bottle of wine' with the lunch/dinner in the Hotels Restaurant, but this eml. arrived too late, as we had eaten. This eml. should be sent out to clients beforehand, to make them aware of the complimentary offer, as we would have undertaken it. However, being hungry after our journey, we just went immediately into the Cafeteria to eat something.

It was a little far away from the centre of Toledo and the local bus does not run very often - we waited for an hour, but sadly, it did not turn up! Also there were no Taxis available, outside the hotel. The buffet breakfast was also a little disappointing as there was not a huge selection of 'Hot' food offered and what was offered was unfortunately cold or 'Tepid'. This could do with addressing with the catering staff. Also maybe offer a 'Full English' menu as well as the Continental.

Beautiful views and excellent facilities, the hotel was easy to find with ample parking. It was a short walk to a bus stop to access the city centre.

After being pushed to check in online to make the process easier for us, it wasn't. We arrived a little early (1430) to be told our room wasn't ready, only to see several other arrivals checked in immediately. There may have been a genuine reason but it didn't feel good. The pool was closed for refurbishment (Late May?) and as we didn't want breakfast there was no facility to get a coffee until 1100 when breakfast was over. A few of the staff seemed somewhat aloof, very unusual in Spain.

Convenient location

The rooms were clean but there wasnt a blanket on the bed. Only a sheet. Its summer ok, but with the ac on id like the option of a blanket. I used a towel The elevators are scary! The telephone system wasnt working so if i wanted a blanket, which i discovered after being in my pyjamas, id have to go to reception and ask. Also i wanted to buy coffee in the morning since there was nothing in the room, but was told i needed ti purchase the breakfast buffet or wait untill after 11 when breakfast was over. No water in the room as a courtesy.

All the staff we came into contact with were super, nothing too much trouble, always with a smile. The tapas and drinks in the bar were fairly priced and good value for money. The breakfast was varied and should cater for most tastes.

Not much, the main car park above the property as you enter doesn’t have curb appeal but once inside the hotel its what you would expect. Comments about being a little tired and bad room soundproofing are correct but didn’t spoil our stay. The only issue we had was with the room safe, we wasn’t offered a room safe key so assume you need to request one, ours didn’t work and needed changing more than once.

The cleanliness is incredible, and the staff are fantastic. Although there was a language barrier, they really tried to accommodate and appreciated when you tried to speak Spanish!

The pool is surrounded by trees so can sometimes shed into the pool, and the location (not their fault) was slightly out of Toledo old town - around 10 euros in a taxi it’s good to know though as the majority of restaurants etc were on old town.

Large free parking. Tasty and varied dinner and breakfast. Cleanliness in the rooms, the view from the rooms to the city is very good. Very good SPA, discount for hotel guests. There is enough space for everyone by the pool

This hotel does not have now a children's room / animation for children, which would make staying with children much easier. The pool is sometimes dirty in the afternoon, you need to keep an eye on it!

We booked a family room which was incredibly spacious and had a pleasant view overlooking the pool. The room was clean and well-maintained, creating a comfortable atmosphere for our stay. the hotel provides ample parking space, although it is not monitored. It's worth mentioning that it took us approximately 40 minutes to reach the historic center on foot, but this was not an issue for us.

The room had undergone renovations quite some time ago, and there were noticeable signs of wear and tear in certain areas. Additionally, the absence of power outlets near the bed was a minor inconvenience for us. In the end, these were minor inconveniences that in no way detracted from our overall experience at the hotel.

Hotel and pool excellent beautiful location for a wedding we were all attending, clean with easy access to Toledo by taxi reception staff were very helpful.

Not being able to get a hot drink first thing in the morning without going in for breakfast at 16 euros for each person, needs something like a kettle or coffee machine for early risers in the room or let customers buy a hot drink on it's own.

We have a very spaiced room with king size bed, city and pool view. Just 10 min walk from hotel we have founded very good Barley's beer bar with tasty bear +tapas We have a great time here.. but just 1 night

Crista wall on the balcony with neighbors.. maybe it is posible to glue an opaque (matte) film or paint it. because it's not comfortable. It would also be great to have a couple of chairs on the balcony.

I really liked the pool, I found it clean and super relaxing. The room was clean, the bed was comfortable and the light didn't come in when I woke up.

I would have liked to find a small kettle so I could make my morning coffee hehe but it's nothing special that I don't have it. I thought the price of breakfast was a little expensive, €16, so I bought it anyway and I liked it.