Location is spectacular. We have stayed here several times and it cannot be beat for location. Quieter than in Old Town where it's loud and full of partiers, but super close and easy to get to every location. So easy to reach from the train station. There is a convenience store, many restaurants, and a huge mall at your doorstep. The layout of the apartments is always really good for families. Multiple single beds, tons of space! Desk clerk was friendly and efficient.

Hot water in shower only lasted for 30 seconds at a time. Heaters were very finicky and once they turned off they often wouldn't turn back on again. Wifi only worked standing in the hallway.

I very much enjoyed the vibe of the building itself. The staff were all supremely pleasant and accommodating. The flat was spacious, well appointed and decently cleaned. The hotel is also exceptionally well located and easy to get to.

I was treated to possibly the world's creakiest sleeper sofa, which was a bit of a minus. Though having to dig this deeply for a nit-pick ought to speak volumes to how positive our experience was.

Location was excellent. Staff were great and very helpful - they attended to all our wishes!

The layout of the rooms is not great. Our bed was in a sort of mezzanine so we had no privacy. The space was also extremely hot and the air conditioning system was too loud to keep on at night. Note that it was about 22 degrees outside so it wasn't just the hot weather. The stairs leading to the mezzanine were more like a ladder! We were climbing up and down sideways while firmly holding onto the rails - it was very inconvenient going to the bathroom at night or early in the morning!

Staff very welcoming and helpful and the apartment block was staffed 24/7. Apartment was warm and comfortable and in a fantastic location, a short walk to the Old Town. The staff were really helpful before our visit and booked airport transfers and trips (Auschwitz and Salt Mines).

Could have provided more teabags, but it was not a problem for the staff when I asked for some more. Would benefit from larger cups/mugs (for us English tea drinkers) and also some wine glasses. Property is a little dated but good value for money.

Excellent budget hotel, very helpful and friendly staff not the Ritz but had a clean and cosy room. A great location for the main square, lively bars, restraints, shopping, and all major attractions are within easy walking distance. Personally didn’t spend much time in the room and we had a great time. Due to flight problems we arrived early hours and with no shops open my only criticism despite having a kettle in the room tea or coffee are not provided not a major crises just need to remember to take your own? However would defiantly stay here again and already planning the next visit. We pre booked our transfer from the airport strait to the front door in around 25minutes – 116 Zloty (£22.00) The hotel is an easy 5 minutes walk from the main train station unfortunately there are no trains from the airport after 23:30 hrs ticket price around £6.00.

Location, location, location! Staff were awesome. Lots to see and do, they can book excursions..issues with items resolved quickly..really a very good place to stay, would definitely come back to this property. Beds were very comfortable. Best part was there was always someone at the front desk, good security. Has a mini fridge, stove and a few items to prepare your own meals in the small equipped kitchen.

Some cosmetic issues in the room that could be upgraded/repaired a bit. Spare pillows in our room should have actually been discarded.

The location was great The apartments were clean

The stairs that went up to rhe apartments wasn't clean and there was no.lights on them near to the bottom and as the stairs were spiral it was dangerous The wooden stairs in the apartment to the split level bedroom were very steep very slippy and very dangerous The lift was very slow and only took 2 people at a time

Excellent location to shops tourist attractions and pick ups. Apartment was large, clean and with lovely high ceilings. Staff were helpful and spoke some English. There was only 2 of us in the apartment but would easily suit a large family. Large wardrobes, plenty of room.

No plug for kitchen sink, no toaster as was in my sisters room. No sheets or spare quilt for pull down bed.I did ask the lady as my son slept in it.She made it up for us. Pillows were very small not a usual size. No lamps in room which would have been nice.

Location was a 2 minute walk from the train station and the impressive shopping centre while still being close to all the main tourist attractions. Lovely bar just a round the corner.

Some small cobwebs in the dining room but nothing to worry about as the rest of the massive apartment was spotless.

Second stay here, in 2 different units — both very comfortable. Will stay again next time I’m in Krakow. Location - walk from train, walk to old town/ central square. Having a front desk is very helpful with flexible check-in Excellent breakfast delivered to your door was very efficient & relaxing before moving on to our next stop.