Location, location and location. It is right at the heart of everything for tourist. Breakfast spread and quality is amazing. Special mention of Mr Asif who went out of the way and served us some delicious Indian chai and rice Whole staff in Restaurant was very very cooperative

While I was booking through Booking.com, I was under impression that this is the full payment. But once I reach the hotel and read the details of Booking.com, I was surprised that I have to pay 12.5% tourist tax extra. I would request you all to be frankly clear about all extra charges. You can very well clearly mention under the overall estimate, that this is what extra we need to pay Tourist tax was not charged for any other hotel during our stay and if it is being charged at and your company Booking.com is based at Amsterdam. Please be fair with travellers and mention it very clearly that this is going to be charged at the rate of 12.5%

Hotel Location is amazing (20 min walking to the historical center, 10 min to the museums). Breakfast is stunning. Staff is very helpful and friendly. Hotel lobby is very stylish and cozy.

Room set up doesn't match the description and pictures on Booking. It's very simple and quite inconvenient: beds are on the wheels and move when turn, small wardrobe, lightning is very poor (most probably there was a chandelier on the seiling, however now the wires are covered by something that looks like a sock), one bedside table for 2 beds. Bathroom is quite small and has only a bathtub which makes it a bit dangerous to get out of it due to the slippery tiles. It was very noisy in the room (there is a tram nearby). Cleaning is quite poor.

Most of the staff were friendly and very helpful throughout my stay. The room was clean and tidy. Breakfast offered a good selection. Location was great and although in a central location, the room was quiet overnight.

I asked to upgrade the room via Booking.com, which when I arrived had not been arranged. This was corrected within a couple of days and I was able to move rooms. The staff were apologetic about this, but it was disappointing. I left the room at 9am one day and arrived back at 2.30pm, and the room had not been cleaned, which seemed quite late to not be turned around. The temperature of the room was difficult to control, and hard to warm up.

Location is fantastic. Excellent breakfast, definitely worth incuding in package.

Bedrooms need to be freshened up, paint work very scuffed, lamp shade missing, mould on bathroom tiles. Cannot open window as seem to be screwed shut, so very stuffy. Would have expected a higher standard for the price.

Newness of hotel and rooms. nice interior. excellent location. Good breakfast choice.

Service at breakfast was not good on the first day. My spouse asked to be served an egg option, and was told that someone would come to take an order, but when the person came 20 minutes later, the kitchen had closed for hot egg dishes. Further on floor 4Z there was a continuous wash basked/trolley when coming out of the lift, and in the hall of the lift there was an additional high wash trolley with laundry, with old torn sides, looking really poor. It was an eyesore, and it irritated me that it was there all the time, and nobody seemed to worry about it. These things should not stay in hallways for 3 full days !!

Room was lovely, private and secure, with a very comfortable bed. Well appointed, clean and modern bathroom. Friendly customer service, especially when I was not as happy about the lack of in room service, as per their website. I would definitely stay here again, as it’s also in such a great location and the professional customer service won me over. Thank you for making my visit a very memorable stay!

Unfortunately there was no in room service, even though it highlights this on both their website and internal room / hotel directory. Momo restaurant is attached to the hotel, very high end Asian fusion food, which is delicious, but given the type of travel I was doing, I did feel very under dressed for this restaurant. Hotel would benefit from having not only in room service, but also a second restaurant onsite that travellers could attend when dressed very casually and have one night with food that is very healthy, yet mid priced, then another night with very healthy, high end priced food / dinner. Not everyone wants rich, high end food every night when travelling .. variety is usually much better.

The location was perfect; very close to the office where I was working, but also close by the highlights of Amsterdam. The room was always very clean & the staff were very kind. The looks of the hotel are very chique and beautiful.

There was nothing that we didn't like, but we have only one recommendation, is that we were missing clothes hangers in the closet and a spot where we could hang our jackets at the entrance.

Staff were incredibly friendly, the property is well located - close to the main attractions without being too near the touristy centre - the rooms were clean and cleaned thoroughly each day.

The wifi. One issue I need to highlight and I dislike doing so as this hotel was otherwise top notch... the wifi is very poor, especially in the room. I mentioned this to the staff but there was little they could do. In the common areas - such as the seating area close to the bar - the wifi was ok but still surprisingly slow. But in the room, the wifi was exceptionally poor. 5 to 6 minutes to open a page on a news website.

The check-in experience is superb, you're offered a drink straight away by the very friendly and competent staff. The hotel is beautifully laid out with a really well run bar in the lobby which is a great place for a night cap after a long day at work. The gym is tight but has everything you need for a morning workout. The rooms are small but cozy, the beds are super comfortable and in certain rooms you also get a Marshall speaker which is a nice add on. The connection with public transport is superb (Leidseplein or Museumplein).

The room is quite small and depending on the layout of the bathroom, the shower can be very tight. The gym has a water dispenser but 3 out of 4 times I was there there was no water bottle in the dispenser.

Room was lovely as expected and staff were friendly. Excellent location - only a few minutes away from the rijksmuseum, even better if you are there around the christmas period with good access to the musemplein chrismtas market. It was around a 25 minute walk away from the Jordaan area and was close to De Pijp.

Room service is not 24 hours which wasn't disclosed to us at any point until after we asked for it and we came back to a room still unmade! The staff were apologetic giving us a free drink at the bar, but just a point to note.