The location is unbeatable, you're steps away from the Plaza Mayor. The staff work hard to make sure you are taken care of, that the room is clean, the bed is comfy, and that everything is in working order. We actually had to move rooms, as there was a slight issue with the room above ours, but they upgraded us. The bathrooms are a little on the small size, and the furnishing is sparse, but overall, we were happy with the experience. They do hold your bags after check-out which is a lovely bonus. Super modern room key system, which we enjoyed.

Room size tends to be a little smaller, and the furnishings are all clean but sparse. The elevator is tiny, so if you have a large bag, and multiple people in your party, you're going to have to go 1 by 1. But that's only really relevant for check out and checking in.

Staff were super friendly when we arrived and suffered my schoolboy Spanish :-) , all the staff I dealt with also spoke good English. The room was very comfortable and the location is fantastic close to Puerto del Sol and Plaza Mayor and the transport links. It is also only a about a 15 min walk to Gran Via and The Prado museum. I would definitely recommend the hotel and would happily stay here again.

Not the hotel's fault but the rooms at the front can be a little noisy, I was pleased I took some ear plugs as I'm a light sleeper.

We've stayed at the Hostal Madrid already a couple of times over the last years - it is in a great location, and the rooms are impeccably clean. The rooms are not very big / a little smallish in size, but absolutely fine since one spends most of the time outside exploring Madrid anyway. AC and Wifi both worked very well in our room. I'd also like to give a special mention to the staff - they are very friendly, and made us feel welcome right away. We're definitely planning to stay here again when coming to Madrid. (When coming by car, the easiest is to park at "Jacinto Benavente" parking garage, from there it is only a couple of minutes walk to the hotel)

Our friends mentioned hearing some noise during the night (garbage trucks passing through the street), but we slept right through it and did not hear anything (altough we were in an exterior room) - I imagine it depends on how sensitive to noise one is (I think there are also rooms that don't face the street available). I was a bit surprised by the new system of doing the check-in online before arriving (to save time during the actual check-in process), did not do it, and it was no problem at all to do the full check-in at the hotel.

We liked that the reception was opened when we arrived around 10pm and that Jihan was extremely helpful. She spoke to us în English, French and Arabic, which was delightful. The next day we met Melissa and John, two other helpful and kind employees who take their hospitality jobs seriously. Bravo! . We felt looked after. We were happy that there was a lift as we had a 20kg suitcase to get to the upper floor. We also liked that despite the hotel being near Puerta del Sol, the room was quiet and we slept well.

There was nothing that we didn't like.

The Hostal Madrid was very clean, and the staff at reception were extremely helpful, always making sure everything was to our liking. The location could not have been better. A 5 minute walk to SOL Metro station. Also, no more than 5 minutes to Plaza Major. The beds and pillows were comfortable and although the bathroom was small, there was plenty of hot water whenever we needed it. We would most certainly stay here again.

The only thing we would have changed was to have a kettle and cups in the room.

The hotel is in the best location! You have everything you want very close to you. The staff was more than helpful with everything we ask or we need. We have a clean room every day!!!!! I recommend it!!!!!!😊😊😊

The only negative is that there is no soundproof at all!!you can hear everything from the next room,from above, from outside and that's make difficult your sleep because the central location there are many people that speak loud. Just this!! If you fix this everything will be perfect!!!😊

A thoughtful host with the best location. At the center of the old town, 10-15 mins walk to all major monuments and restaurants. Drinking water refill and tea kettle provided at reception. AC working properly. After check-in, a message from the host sent through WhatsApp, to stay connected with guests and receive request. Staff are fluent in English, helpful from providing additional item request to explain how to travel in the city. Room is thoroughly cleaned to start, but last 2 days bathroom floor was not cleaned. Only 1 small shelf in our 2-person room, hope 2nd one can be added. Still highly recommended, and will return for future visit.

daily cleaning, and room furniture

The location is perfect. The room is tidy and clean.

The room is very basic, lacks facilities, like enough hangings in the bathroom, kettle in the room… the room is in fact windowless as it has a window which has a view on a tiny courtyard between the walls just to air the room a bit, even the daylight does not come in. However we used the room just for sleeping and taking shower so, for this purposes, it was great for the price.

The hostal is located in an excellent location. Everywhere is close from there, whether to both Plaza Mayor and Puerta del Sol or to the metro station. On my first visit to Madrid and this hotel, I was satisfied with everything, not least the kind and helpful staff who were always helpful. If I ever come back to Madrid again, which I hope I will, I'd love to come here :-)

We were extremely satisfied with the accommodation! The location is perfect, right in the city center, which allowed us to visit all the main attractions on foot. The price is very affordable, and the staff is incredibly friendly, always smiling and ready to assist with anything you might need. The rooms were impeccably clean, and the overall atmosphere was pleasant. We have no complaints and would highly recommend.