Although we were expecting more of a mountain view rather than the buildings but it was still ok. The location was nice with a waterfront and a view to harbor. Room was comfortable and was equipped with everything necessary for our 3 night stay (microwave, iron, refrigerator, coffee maker, safe box). Room service was exceptional, we comeback to a very clean and tidy room everyday of our stay. Front desk staff was polite and friendly.

Parking was expensive. Breakfast could have been better. I hope they include steeped tea in their menu and provide salt and pepper on the side. The amount of bread was less compared to the rest of the items in my order.

We were last here 6 years ago and returned as we had previously thoroughly enjoyed this hotel. We were not disappointed. Rooms clean, comfortable with small balcony overlooking the harbour. Everything worked. Good quality toiletries. Mini bar and fridge. Great swimming pool and sun deck to chill out a while. Good parking for car beneath the hotel. Good and varied breakfast with really kind and attentive staff. In a great location- regeneration has kicked on since we were last here and lots of new restaurants close by to the hotel as good alternatives to the hotel restaurant.

Car parking not cheap at $29 per night (but we knew this when booking). Pool area a little tired now and certainly the towels provided needs changing - small and threadbare. Sun deck could be improved by having loungers with mats.

We spent our wedding night here and were quite happy with our harbour view room. The hotel was very thoughtful and left a card and some chocolate covered strawberries to congratulate us. We noticed there was also a store downstairs in the lobby which was open even when we checked in after midnight. Although we couldn't order room service for a bottle of champagne we were able to purchase one in the lobby so that was convenient.

The price seems a bit steep for shoulder season in Vancouver, but then again the price of accommodation in Vancouver is very high compared to other cities. I can't fault anything in the room or regarding the service or our stay itself however.

Bed comfy if a bit soft. Like having snacks and drinks in the room. Being able to open the sliding door was nice, saw otters. Bathtub is excellent and plenty of hot water. Pool, hot tub, sauna and steam room so good, and hardly saw anyone else there. Wished I had brought my workout clothes - so great that fitness and pool areas have a view instead of being stuck down in a gloomy basement level. Very responsive front desk and staff. Lots going on down here, even early week in mid-December. Outdoor skating, great cafes, honey shop was excellent, baking at Nemesis Cafe was mind-blowing, easy walk to Quay and outdoor waterfront seawall. Polygon Gallery is beautiful. Liked being able to order food from Lobby Restaurant and take up to my room. Good decaf coffee.

Parking is expensive at $30/night and spots are small and hard to get in and out of with an SUV. Need a sign on the exit door to residents-only parking area - I got stuck in there and had to call front desk to get me out and lost some much-needed time. Potatoes Lyonnaise with eggs benedict awfully salty, and I like salt.

The room was clean and spacious, view of the waterfront was nice and the location was handy with lots of restaurants within easy walking distance. A bonus was a large Christmas Market right outside the hotel lobby doors.

We were down to one drinking glass (from an initial 4) by the time we checked out. Two comfortable chairs would have been nice. Just one meant that one of us was sitting on an office chair or the bed.

The view. This is why we booked here but we didn’t know that the room we were booking didn’t have the view because the photos did. So we upgraded and paid a little extra to get the pier view. The staff were really nice and accommodating.

The AC was broken. The room was getting so hot and just wouldn’t cool down. That’s when they told us the whole building’s AC was broken which I thought was quite unacceptable for a hotel. The staff were really nice though and brought us a fan. But paying full for a room that didn’t have AC is quite ridiculous.

The hotel was excellent. Staff were very helpful. Facilities were better than expected. View was amazing. We had breakfast both days in the Lobby restaurant and it was very good. Location was really good. So handy for the Quay and Shipyards. Lots of pubs/restaurants. Would recommend this hotel to anyone.

Only thing that was a bit inconvenient was that the main elevator did not go all the way down to the parking lot. You had to switch elevators and it made the trip to the car if you forgot something a bit long!

Very clean, close proximity to shops and restaurants, excellent staff and service.

The technology in the rooms needs to be updated. TV systems are old and don’t let you stream from your own devices like some other hotels have. TV doesn’t have any apps such as YouTube for simple streaming, so you’re limited to what is on cable or to purchase something. Also, their stereo alarms are dated. They have a dock for iPhones from a long time ago, don’t have Bluetooth connection either. We were disappointed with the dates technology in the rooms.

Staff were friendly, helpful and accommodating. Location was perfect - a 5 minute drive from Lion's Gate Hospital, related to the purpose of our visit, but also easy walking distance to many restaurants, shops and public transit at Lonsdale Quay.

It would have been nice if the room was automatically equipped with more than two coffee pods and mugs, given that the room could sleep up to four. But the front desk was very prompt with responding to our request for more so this was ultimately a non-issue.

We had a lovely room on the 7th floor overlooking the harbour This was high enough to see fireworks in English Bay one night! The location was perfect for visiting our family, proximity to the seabus and good restaurants within walking distance

We had a bit of difficulty finding the hotel lobby/drop off point on the night we arrived It was at the time of the night market and extremely busy with people.