The hotel is located in a convenient area in Shepherd's Bush, just literally one minute walk from bus stops and ten minutes from three tube stations. The staff is super friendly, super flexible, and there to help for whatever problem. Rooms are super basic but honestly beyond average, in that price range. Especially if you don't have much luggage, this is the perfect place to be. I would recommend this solution especially to lone travelers: very quiet at night, very safe.

Not a negative aspect, but more of a disclaimer to people suffering from back issues. Steps are steep and there is no elevator. Make sure you get a ground floor room:)

The location was very very good with accessibility to bus stops, major shopping mall, train station and lots of corner shops to buy groceries. The staff we met were very nice and helpful to us and ready to provide answers to our questions. The hotel was also very clean and they provided all necessary supplies like towels, tissues and soap

The WiFi quality was not good on the top floor where we were.

I really liked Jay and his warm approach. He is so kind and explained us a lot of things face to face. I wanted a lot of tea and milk bags. He offered so generously! The room was very very small but it was fine enough to be cozy. The heater worked well and we all slept very well.

It's an old place , so no lift. Extremely cramped space. It will be super troublesome to carry your luggages in your room. If you can ignore these things, you'll like the location and safety. Shops and a pub nearby . Bus stops are nearby as well.

Beds and room were clean and comfortable. Staff were very friendly. Easy checkout in the morning. Easy to come and go as you pleased. Close to restaurants and two Tube stations.

As foreigners, we did not know there was a switch on the outside of the bathroom for the hot water. Or at least that is what we figured out at other hotels later. We had issues with not always having hot water for showers. Not really the facilities problem, but maybe labeling the switch on the outside of the bathroom since it's London and there are bound to be other foreigners like us. Also it was hot and muggy when we were there in August. Windows don't open very much at all, so hard to get much cool evening air into the room. Fan helped, but it was still quite warm.

Great location. Great pillows! Far better than any other hotel I have stayed at on Shepherds Bush Road. The television actually worked perfectly well!

Photograph ID was requested upon arrival. I was not pre-warned of this mandatory requirement. It was extremely lucky I had a photograph of my passport in my phone otherwise the staff would have not allowed me to stay. The ceiling needed painting over a couple of damp patches and two small lamps did not work but mainly surprisingly great.

Very well situated. Within 10 minutes leisurely walk to Shepherd's Bush, if that. About 10-15 to Hammersmith station. The beds were quite comfortable and the staff were very accommodating and friendly. The room also had basic amenities like an electric kettle and such, which was appreciated.

Bathroom was a bit dirty and the drain seemed a little faulty. If you took a longer shower, the floor would be drenched. Still, it wasn't a big deal. Just something that could be improved.

I really like Plaza Hotel, the staff was lovely, I was very well greeted, it is a lovely place close to tube, buses, overground,etc., very good transpor facilities. The bedroom was a very good single size, with nice bathroom and a nice bed. There was a kettle, coffee, sugar, milk and a fridge. At plaza Hotel, I was made feel like home. Thank you.

Perhaps it could do with a good dust in the radiators, the fan and the tables.

A perfect value for money for a short stay in London. We booked a double room and got even an upgrade to a triple room. The hotel owners wrote us a message to thank us for the stay at the hotel! The accomodation is modest, you can't expect a lot of luxury here, but it is clean and the bathrooms are new! The showers are really good and the beds comfortable. The hotel is situated in Hammersmith between two Tube lines, Overground and National Railway service. If you use the Central Line, you are at Oxford Circus in 15 to 20 minutes. A perfect location which enables you to explore London in an easy way!

Just two improvement tips: put a shower mat and a shower gel into every bathroom, it is more convenient than these small shower bags.

Staff were very friendly and upgraded our room! It was a comfy room which was good for what we needed - somewhere to sleep. There was a fridge also which was very helpful. It was good value for money!

The room and facilities could have been cleaner as it was a little run down (some black mold). It's likely the build of the hotel though. Front of the house where our room was, was a little noisy as main road with emergency services near plus could hear other guests.

I liked the location of the place. It takes just 8 minutes to walk to the nearest underground station Shepherd's Bush (red line) which also has frequent night trains during the weekend. There is Tesco and Lidl stores few minutes away, and a shopping centre and other restaurants nearby. The staff was also really friendly and helpful, and the check-in/checkout process was quick.

Some walls are thin (plasterboard wall/drywall), so you could hear people talking from the room next door. It may be a problem for light sleepers; however, I personally didn't have any issues with it.