We enjoyed our stay! Even with loadshedding we were covered as they have a generator running. The breakfast was delicious every morning and more than enough to eat with great coffee. The fact that you can order room service makes life easy with 4 kids around. Staff was very friendly and helpful.

The games room was really a let down. We have 4 kids and most of the machine games were either broken or blocked with coins. The air hockey as advertised wasn't there and the rest of the games could use an upgrade. The squash courts weren't open and the tennis court needs work. One cannot come near the volleyball as the foul smell just isn't great. The playing area also needs attention!!! An indoor swimming pool would also be a great asset to you. As we are traveling with 4 kids, these are the types of things that make or break a holiday for us as we do not want to go out everyday.

We had a lovely lady that served and looked after us at both pool areas during the day.. thank you so much!

We booked as a family of 5 expecting to be next door/near/close to each other. We were separated on opposite sides of the property. I was not happy. No air conditioners in the rooms. There were fans in both rooms but were very noisy and had to switch off at night. No smoke room (unit 21) .cigarette smoke filtered into the family room from unit next door at night. Had to close the windows which made the room very hot. Was not happy as young children were sleeping in this unit. Internet in unit 167 was very weak. I had to use my own data. Not sure how to answer a survey question....did the property meet your expectations? Had good and bad experiences

Not only is this place very special to my family, but it is also an incredible hotel. From the history to the wonderful staff, I couldn't recommend it more. Loved chilling by the pool and playing some putt putt. Great views, clean and homely rooms, and all-around fantastic service. I'd give this place 100/10 if I could. I also had a bit of an issue with one of our vehicles getting a bad puncture, and they were very accommodating with us leaving the vehicle overnight so I could get it sorted as it was a Sunday.

I only stayed one night! Should've stayed for at least 3.

The room was spacious and well set out.Best shower we ever had.The breakfast was just out of this world,good variety and value for money.The friendliest staff around always greeting with a smile and Always Eager to assist.

The weather wasn't good for the weekend,games room could be upgraded abit to keep the kids occupied more.When the booking was made the website showed an indoor pool,kids were excited but just to have there bubble burst as it was only for the use of Spa Guests and no children allowed.Beds were very uncomfortable and hard.Houw Hoek Hotel should consider building an indoor pool for the winter months.Had lots of trouble with the satellite TV connection,froze alot and couldn't watch a lot of channels.

I love the place and staff were friendly. My husband and I enjoyed the breakfast on the 1st morning, perfectly fried bacon and egg, especially the freshly baked croissants 😋 with the strawberry jam. The 2nd morning the bacon was overcooked and so was the eggs.

I didn't like the fact that I had in my search for two people and one room as I do for all these years of using booking.com. when I asked to move rooms due to the noise I was told I only paid for one person so that was clearly a glitch from the site. The lady argued that I paid for one and I argued otherwise. Also they can upgrade their tennis court.

The room was surprisingly well fitted with a nice carpet, large bed, good TV and generally very spacious. The bathroom had a large shower. Somehow this exceeded my expectation form the online pictures. The surrounding mountain area is absolutely stunning and the whole place gave a peaceful feeling, even though most of the rooms must have been booked. The dinner was great value and the breakfast was first class. I would highly recommend for a quick one night escape form the city life.

Nothing specific bothered me.

The size of our room was big enough for my family of 4. I love all the things one can do with the family. The food was food but I think the restaurant should consider selling the pies from the market too.

The facility needs some upkeeping, the pool wasn't clean and the trampoline had missing springs and I happens to injur myself and fell through a whole at the trampoline. Thankfully it was me and not one of my kids. More games can be added the games room but I like the option of the game room. We had incidents where the machines swallowed our money but we weren't reimbursed. I think the games could be free of charge

The room was large and comfortable, there was more than sufficient variety at breakfast and the food was delicious. The restaurant prices are competitive and the food was good.

The chairs in the dining area are not the most comfortable. When checking in the person at the front desk had to repeat himself as he did not speak very clearly. There were used mini milks in the room that had not been disposed of or replaced before our arrival, luckily we didn't need to use any.

All the staff were very friendly and accommodating, especially Aunty Jenny, in charge of banqueting. They really made our stay special, as we celebrated our anniversary, with special treats of bubbly and dessert cake on the house and cozy seating and attention. The meals on offer and breakfast spread were excellent. The venue had a lovely and warm atmosphere.

The Sunday, our last day, the hot water was not heated and because of cold weather the shower was unpleasant. The underfloor heating wasn't effective in our room and additional bedding should be considered during winter.

The warm reception and friendly service from the staff. The breakfast buffet was amazing! The rooms were clean and comfortable. This hotel is highly recommended for families. Various facilities to keep the kids entertained.

One of the housekeeping staff came walking into the room straight to the bathroom without first knocking on the door. But otherwise, it was a pleasant stay.