Clean, modern and spacious room, bed was very comfortable, friendly and helpful staff. Excellent location

Room description on Booking. com needs to be updated. There was some confusion regarding the difference between a Deluxe room and a Classic room. In particular the inclusion of a patio and bath. Eventually all was sorted out and we enjoyed our stay very much.

Very well situated within easy walking distance to all shops and restaurants in Franschoek. Staff were really very helpful. Having a "Smart TV" that one could sign into programs like Netflix and others is brilliant - its something more and more Hotels should offer, particularly considering the poor offering on DSTV. Great breakfast too - lots of choices.

The bathroom really could do with an upgrade. There was no place to hang towels out and the bathroom just looked "tired" A heated towel rail would be useful considering the cold and humid weather.

Amazing staff, went beyond to help us out. Gorgeous rooms and lovely hotel, photos don't do it justice. Great location a couple roads back from the centre of town.

Whilst we didn't use the pool, the area looked a bit dated compared to the rest of the hotel which was gorgeous.

The location was fantastic. Spacious room with lovely terrace and plunge pool. Some desk and breakfast staff were lovely and efficent.

The maintenance person who accessed our patio in the morning without warning. The desk staff who didn't have a map and didn't have a clue about our prearranged taxi. No mirror in the room except for inside the wardrobe door.

What a gem of a hotel. Right in the heart of Franschhoek with views of the mountain as a backdrop—the location couldn’t be better. Tons of restaurants and shops are all within walking distance. From the moment I arrived, the attentive staff made me feel welcome and appreciated. I was upgraded to a room in the new building with a small plunge pool and an outdoor sitting area. The breakfast was one of the best I had on my holiday in Africa. Added bonus: they serve breakfast quite late for those who aren’t early risers. I highly recommend Chapter House Boutique Hotel.

The location was excellent. Breakfast was delicious.

The service at breakfast was a little slow if you were after coffee or a cooked option. Nobody warned us about load shedding so we returned from our meal the first night to almost immediate black out ( it was 10pm until Midnight). We now have the load shedding App so won’t be caught out again but a heads up would have been good.

We stayed at Chapter House for one night and had a wonderful experience, wishing we could have stayed longer. Large and quiet room with nice interior design. Excellent breakfast with plenty of choice. There were enough parking lots reserved for hotel guests in front of the property and the overall premises felt safe. It is possible to walk to the restaurants on the main street, even during the evening. The entire staff made our stay very enjoyable and were happy to provide good local recommendations. By chance, prior to Chapter House we stayed at their sister hotel in Cape Town, which delivered the same level of quality.

Staff were very friendly and helpful. The reception area with cosy fire was very nice place to have a coffee and relax. The room was, in general very good. The breakfast was very enjoyable.

Minor defects in the room: - Shower mixer had H&C sides wrong way around. - Bath taps had minor leak - USB connections by bedside table didn't seem to work (not connected??) We were quite surprised that there was nothing available AT ALL to watch on TV. Everything was either locked or required sign-in.

Breakfast was splendid with enough variations to suit all palates. The room was exceptional with an excellent bathroom and large walk in shower. We had our own dip pool on the patio outside too which was a nice touch. Parking was very easy and the hotel is just back from the Main Street which keeps it quiet. Main pool was well maintained and big enough to have a swim too. This was a truly excellent hotel and we'd go back in a second!

we were in the new bit- and there was slight smell of fusty, wet towels outside in the passage way when we opened the door- the Spa was there so don't know if that was the cause? It didnt come into the room so not really an issue but worth mentioning in case there's a leak?

Everything at Chapter House was amazing, but the staff took the cake, literally! They were some of the best i have ever encountered at any place i have ever stayed. So Friendly and helpful, they went the extra mile on everything, from baking a cake for our friend for her birthday, to lighting the fireplace after 12 for us while we had a nightcap, even bringing out some light snacks for us. Just all around amazing service! The Breakfast was amazing, and the coffee was just superb! Chapter House is also perfectly located, everything is within walking distance, with great restaurants, pubs and a Checkers around the corner.

Just sad we had to leave! But we will be back. This will be our main stay whenever we come to the winelands.