The location is just across from the Chamartín train station which was an easy walk over with luggage and kids (if you have a lot of baggage you’ll walk a bit further to take the escalators.) We paid for included breakfast and it was well worth it. It couldn’t have been lovelier. My husband and I are on high protein diets and had an easy time, they had the fixings for mimosas, different juices, high quality coffee, hot foods and a large selection of pastries, breads, meats, cheeses, fruit, yogurt, cereal, and our children’s favorite a “Nutella-like” pump dispenser with little glass bowls to fill. The pool was large and clean. Our beds were comfortable and the rooms and bathrooms were clean. We liked the layout of the family rooms with bunk-beds. Our son got sick, and the staff couldn’t have been more helpful and accommodating.

The air conditioner made noise but did not seem to actually cool the room (901). We didn’t mention it as we were only there for one night and I suspect it’s our American expectations. It was cool enough for Europeans. The dial did go to 0 Celsius but it stopped working around 22 degrees. There is no room service and the dinner in the restaurant does not begin until 8pm (culturally appropriate but inconvenient for us with kids- if you eat earlier know you’ll need other arrangements.) The pool hours were noon-9pm - which is just something to know.

The hotel is ideally located if you arrive or depart from Madrid Chamartín station. It is only a few minutes' walk away. The neighborhood looks much better and safer compared to other neighborhoods near big train stations in major cities. The staff is polite, especially the girl at the reception; I think her name is Isabela. The room, including the bathroom, is spacious and clean, with all the necessary amenities, although a bit outdated. The pool is big. The metro station is fairly close. The vending machine with electronic items is a good addition to the lobby.

I'm not nit-picky and find food good in most 3-star hotels, but that was not the case here. The buffet breakfast was included, and I paid extra for the buffet lunch. The price is reasonable, and the variety is fantastic. But I was shocked at how tasteless (almost) everything was. The ingredients are top-notch, but the food is lukewarm and without any flavor. I tried almost everything on offer because I couldn't believe so many good ingredients were wasted. The hotel obviously doesn't skimp on ingredients and variety, but something is wrong with the food preparation. Desserts, pastries, jamon, and chorizo ​​are nice, but I guess those types of food can't be ruined.

The staff (reception, restaurant) is really helpful and solve issues quickly. Cleaning staff really kind and supportive including their manager. Breakfast and lunch buffet were also good with a variety of dishes. Very good location next to a main train station.

First room was a bit warm and the cool system is not activated. The floor was not polished which doesn’t provide a nice appearance. Fortunately, they moved me for the last two nights to another much more pleasant. As it was a Christmas holiday on the 8 it was a bit noisy. Guests tend to forget that must be quiet after 10 pm. Nonetheless, the reception staff helped in both situations. It was also a long line to access the restaurant as the capacity of it is limited for the amount of guests when is busy time. Same with lifts.

Just a brief walk from Charmatin station/metro, this was really convenient for me and my travels. It looks a very average towerblock from the outside but once you're inside it is really very pleasant. The receptionists were polite and efficient with excellent English, and my room was large and modern and airy if a little plain and characterless. The bathroom was nice and big and bright too. The beds were 2 separate ones pushed together (I had asked for a double) and were on wheels on a wood-style floor so moved a little when you turned over a night. Three lifts serve the tower so one does not take long to arrive. The breakfast (which was in the room price) was really excellent - huge, varied, tasty, fresh and all-you-can-eat - one of the best I've had in a hotel with very efficient staff that cleared tables almost instantly as you left. Great value for Madrid.

All great!

The hotel is located at an excellent location, in a walking distance from the Chamartin train station. So, connectivity to any part of the city is no problem. Besides, the rooms are very spacious with very good maintenance and cleanliness. The staff is very cooperative, humble and hospitable.

I just want to point out that the internet speed in the rooms was very slow, the gym is not maintained well as even the treadmill was not working. Besides kindly keep more options for vegans in the breakfast like just some more veggies like cucumber and paprika. At least people not consuming meat, fish or eggs can have a basic sandwich and some kidney beans along with baked beans so that it can provide protein intake options for vegetarians.

The rooms we stayed in were clean, pleasant and spacious. Though we had asked for our rooms to be next to each other, the hotel missed that detail for the first night. But for the second night, they moved one of our rooms so that we were right next door. The location of the hotel is ideal to catch the 1 line of the metro into the downtown part of Madrid. However, the commute was about 25 minutes. If we visit Madrid again, we did agree to book hotels earlier to get something closer to Plaza del Sol, which is in the heart of touristy Madrid. We still had a lovely experience, and 25 minutes wasn't horrible. It just meant less convenience for returning to the hotel throughout the day for breaks or to drop things off.

The breakfast was not our favorite, though we were grateful to have this option included. Maybe the food simply wasn't prepared to our liking. But the food area was clean and organized, the staff were friendly and accommodating, and breakfast opened at 7:00am.

The staff were so accommodating and very helpful. Truly made me feel welcomed. Margarita in the main dining room on the second day already knew my favorite table. As a solo traveler I was so touched and thankful for this gesture. I have stayed in many hotels and their breakfast buffet was superb. Everything was fresh, made daily and delicious. They made this almond cakes one day then the next day a carrot cake. Truly delightful. I liked having a 5 minutes walk to the metro. The hotel is situated in what would be described as a neighborhood felt safe all the time. They allow me to check in early for 15 euros which was fine because I arrived at 10 AM.

I didn’t like the 10 euro charge for a pool towel, which is refundable . After I arrived at the pool I had to return to my room to get the cash.

a very nice hotel a very friendly and wonderful staff but the fantastic breakfast you could eat everything you want and there is a great variety wonderful foods all delicious for all tastes for those on a diet and for those who did not have to eat for There was even food for those on a Keto diet. I mean, there was a lot of variety. One of the things I loved most about that service was the breakfast.

Impossible to say that in this hotel something was wrong, everything was fine, the rooms were very nice, well-arranged, well-equipped with everything a traveler needs, first-class attention and again I remind you of the food, how delicious to eat there, everything was delicious and of great quality. variety for dieters and non-dieters.

Location is great just few meters from Chamartín train and metro station , easy to get there if you are going to travel out of Madrid or need to go to downtown. Staff is super nice, i arrive an early I was allowed to check in before 2:00 pm which was very nice after a long trip. Room had everything you need, I was given a room in a corner in floor 10 with a wonderful view . The facade needs some renovations but inside the facilities are nice and the breakfasts I awesome, the buffet has very good options.

There is no ramp in the main entrance, so you need to carry your luggage to the stairs to get ti the lobby. But for me it was not a big issue.

It was the a very comfortable hotel hotel direct at the railwaystation Chamartin. The breakfast was one of the best I ever had in Europe. The stuff was very friendly and polite. A big Thanks to Lidia and Maria from the reception who had a big arrangement to make as feel very welcome :) :) Our room was cozy and had all we needed. To the historical Center it takes around 30 min, including purchase tickets and coming from hotel to platform of train/metro station. Uber was quiet cheap there and it takes around 20 min.

It was a little bit hot on the room, so if you come in the hot summer I would ask before if a air-conditioner is available.