The staff was extremely attentive and kind during our five night stay in May. My husband accidentally bumped his head while entering the hotel through the revolving glass door and immediately received first aid from the bar employees. Mar Aldasoro deserves recognition for her outstanding VIP service throughout our entire stay! We thoroughly enjoyed the the delicious food in the restaurant, in the lounge, and in our room! Many thanks to all the great employees of the Meliá Castilla!!

We enjoyed all aspects of the property.

The location of the hotel was great to get to the Real Madrid stadium, which is why we booked it. The hotel has done a good job of staying renovated. Our stay was great outside of the two minor things related to noise. We'd recommend it for staying in this part of the city. There are a lot of things nearby.

The only complaint we had was the noise you could hear between rooms (we had a room that has a joining door) and the construction that was going on in the morning.

We were upgraded to a better room without asking or being a regular client. This has been a very good marketing approach. The room was spacious, newly renovated with a fantastic huge comfortable bed. Bathrobes and slippers were available and towels not only daily changed but of very good thick quality. Breakfast was copious and good. Located a bit outside Madrid center but in a safe area with many restaurants around.

The cleaning was done daily but not spotless or precise. Coffee or water was not daily refilled.

The staff and management

They are not good on handling the hotel payments because for me I have pick problems which they double charges me then with complain the fix but they charge me full amount when I inter and also they hold 1555€ as deposit while I pay full amount in the check in to hotel and until today they didn’t solve my problem

Bonus when we received an upgraded room & given access prior to regular checkin time. All staff were eager to provide excellent service with English easily understood.

Located in business district. Previously we have stayed in the old town which is closer to our main items of interest. Metro was not far but it was still a distance to travel to areas of historical significance.

Great location with easy access to all transportation,checking start at 3pm my flight ✈ arrived at 8:40am they where able to check us in the front desk staff were amazing they helped us to book our reservation for Barcelona to avoid the hassle at the metro,breakfast buffet amazing pool& bar also the room&bathroom were spacious, on OUR second day after getting of the road there were no hot water on OUR side so they move us to another room which was super harsome, MARIA AGUILAR GUEST EXPERIENCE MANAGER WHERE SO AMAZING OFFER US TO ENJOY THE REST OF OUR STAY AT the presidential suite to eat 🍾🍷 melia castilla is a great hotel 🏨 to stay while in Spain 🇪🇸 will book again.

Amazing facilities, huge lobby (and special mini-lobbies on all floors), very spacious, comfy rooms, outstanding breakfast, love the style. the hotel looks and feels like a 5-star one, fantastic job guys!

parking a bit tight on the entry, was a bit of smell in the bathroom

I liked the fact we were upgraded to the level and that you could go downstairs and enjoy some lovely snacks and drinks during the day. The room was very big and a super confortable bed. The staff very friendly. We loved it and would definitely come back when we travel to Madrid.

Staff excellent on every occasion

Room not ready on entry No restaurant - or at least a breakfast facility. No Newspaper to read in reception when seated. No map available which included hotel location. No Information of history of the location

The room was superb, with everything I could possible require in it. Reception staff were friendly and helpful. The hotel was very clean and smart, I definitely would stay there again.

The only minor criticism was that after I had eaten a meal provided by room service, I phone down to have the tray with the empty plates etc collected, and the man who answered the phone seemed annoyed and said just leave outside the door. So I left it outside the door as advised. The following morning, it was still there, so I was a bit disappointed that dirty plates & glass etc had been left there on the floor outside my door all night.