Lovely, well run hotel. The breakfast buffet was really nice, the grounds are well kept. Staff very friendly and good evening entertainment. Special thank you to Marta in kids club. Kids absolutely loved her and couldn’t wait to go kids club every day. The only 2 things that we found not 5* was the dinner buffet and trundle beds. Buffet food was a far cry from breakfast buffet and the food looked nice but did not taste good. Our kids found the beds uncomfortable. The sleeping arrangement would not suit older children and ours were only 8 and 5. All in all it was a nice week away.

The kids trundle beds were uncomfortable

Lovely hotel and great for families and kids. Most staff are super friendly and everyone was very attentive. The room was very spacious and although we didn't have everything we had requested, as soon as we made reception aware, we received them. Plenty of variety for the buffet and multiple chances to eat at the different restaurants. The Italian and the Japanese are delicious and portion sizes are huge (too big but not everyone will mind that). There wasn't anything I didn't like, I honestly had the best time away and feel the hotel met our expectations in most areas.

In my opinion, the breakfast was very much of the same most days but still lots to choose from and the 'kids' food didn't really suit children under 1 year old, however, it did give us lots of opportunity to try our daughter with different things but we needed to be mindful of the salt in the prepared kids dishes as everything was seasoned. We had paid for a swim up room which was perfect, but unfortunately, we had to move to a different pool each day as it was pretty cold and too cold for a baby.

The only thing I hated at the property was the signs on the sun loungers. They said towels will be removed but every morning the same people put towels down on beds …. So we struggled to get 4 beds for my family . One morning I woke at 6.30…. And all cabanas and beds taken …with no one sitting at them. Very frustrating

infrastructure of the hotel is amazing and it’s kept in superb condition. location is perfect, breakfast buffet and la veranda lunch restaurant are excellent and the staff are extremely affable. proximity to palma airport is a big win also for travelling with young children.

when checking in after a long days travel I struggled to hear what the receptionist was saying as the music below was so loud. on top of that our one request of having a cot ready in the room for our daughter wasn’t adhered to and whilst I’m nitpicking the fridge not having a bottle opener was frustrating.

The hotel is absolutely stunning, one of the nicest I've ever seen! The food is exceptional, the buffet is beyond any all inclusive buffet myself or my husband have seen, we just loved it! We stayed In the junior penthouse and we were hesitant to book it as reviews had said the jacuzzi wasn't particularly hot. I am really pleased we did book it as the room was stunning and the jacuzzi was always the perfect temperature! Can't say enough good things about this hotel! Staff are unreal and I've never known a hotel to cater so well for children - they even have a baby menu and kids spa menu!

facilities staff food

need a bench by childrens playground need a few more group activities for kids everyday outside - ball games etc

fantastic hotel. We had breakfast included which was to a high standard. very clean and still looking new hotel. rooms are a really good size and there was plenty for the kids to do. All the staff and lifegaurds where very friendly. The entertainment guy Romain was awesome and organised some great family games during the day and sporting events in the morning. I would defiantly recommend this hotel

not alot could have been improved. only thing missing for my boy was a football pitch.

The complimentary arrival drink and the help with our cases to the room promt check in and nice breakfast

Good choice of food, excellent facilities, very well maintained and very clean.

Over eager staff at buffet, cleaning table while still eating,

The Hotel is perfect. It is well equipped, very clean, has many fun staff for kids - mini Aquapark, kids club, evening kids entertainment programs. The food is delicious in the buffet, so it is good to have half-board or all-inclusive. The hotel is located very close to the beach, so we enjoyed the sea everyday. Thanks a lot to the Hotel’s management.