A warm welcome on arrival by the lady who checked me and my daughter in on arrival and out of room 511. Room was lovely and spacious, had everything we needed and pleasantly decorated. Shower was amazing, nice views from the window, and good security, bed was very comfy, and the location was perfect and within walking distance to all attractions, shops and restaurant. The breakfast had a very good choice of foods to suit everyone, nothing was missing, choice was perfect, Car Parking was perfect too, very secure. Thank you for our brilliant overnight stay in Room 511

Nothing to comment here as it’s all above

Staff are very Helpful.Check In was so easy and prompt.We arrived a few hours before our check in time and the receptionist was able too accommodate an Early check in for us.Rooms are spotless.And the hotel has a feel safe and secure vibe.Great if you have kids with you.Breakfast was buffet style and something for everyone.The waffle maker was a big treat for kids.Also the liverpool 1 bus station is literally 5 mins from hotel.The bus runs from liverpool airport and Returns from same station.No need for Taxi from Airport.overall we enjoyed our stay and we would return.

None

the reception staff were amazing, really welcoming and problem-solvers (there was a fire alarm in one of the neighbouring buildings, and the receptionist found another room on the other side of the hotel so I don't hear the alarm from outside, and it really meant a lot...). the location, and the price are good as well. very clean and quiet place

the breakfast was not well prepared, jam pots were missing and not available, the scrambled egg was not hot/fresh, and yerevan was not a variet of food such as bioled, pouched and fried ggs. All meats were Ham/pork. one of the coffee machines was broken, and milk was finished by 9 am and not refilled.

The view from the room was great. The staff were so friendly polite and very helpful. The location was perfect for all the activities we wanted to do. The breakfast was nice, bacon was delicious, I would have liked the choice of a fried egg but plenty food to pick from. We had a lovely time staying in the hotel, also having an iron board and an iron in our room was a great surprise ! We were only five minutes from Lime Street train station.

We would have liked the room to have been a bit cooler, we could not make it cool enough, we did not ask for help! The room had a smell of cigarette smoke, we had the window open our whole stay so that helped, this I may say would not deter us from coming back to the hotel. The spare bed was not the comfiest bed but I did manage to sleep well every night.

I like the fact that it was central to everything and easy to get back to for a break during the day. Lovely view when you go outside and everything is on your doorstep. The staff were lovely one lady in particular Alex she went above and beyond from we arrived to we left great with suggestions were to go and we done everyone she said especially the bakery for breakfast wow so thankyou to her.

The breakfast in the morning is chaos between things not working and very disorganised. You had to keep asking and repeating yourself for help. We had just took ourselves out for breakfast not worth the hassle. That is the only down fall if that was fixed it would be amazing.

The staff were extremely friendly and very helpful, we checked in really early which was an added bonus for myself and my husband! At breakfast, there is a few items available scrambled eggs, beans, hash browns and shrivelled sausages, the bacon is beautiful, also cereals fruits, yogurts and bread/toast and waffles etc so there is something that will suit more or less everyone.

Not that I didn’t like the buffet breakfast but more in particular the sausages were not very good, cold and shrivelled, like they had been sat there for a few hours and the hash browns had a strange taste!!

We had a wonderful stay. The location was excellent—just a short walk from the waterfront and many local attractions, making it convenient for sightseeing. The staff were incredibly friendly and helpful, ensuring we felt welcome throughout our stay.

While we enjoyed our stay, there were a few areas that could be improved. The room, though comfortable, felt a bit small for a family, and the air conditioning was a little difficult to adjust. The breakfast area also got quite crowded during peak times, which made finding a table challenging. Despite these minor issues, our overall experience was still positive.

The location is perfect to visit Liverpool, close to main attractions. The hotel was clean, the room was quiet and the bed comfortable.

The breakfast wasn't organised properly the first morning, it felt better the next day, but still, most of the breakfast was missing or cold, it was one of the worst breakfast experiences I have had to be honest. We did go for the breakfast around 9am, so not late, and still, there wasn't any fruit left, the juice was very bad quality, there was no bacon, the hash brown were cold. no yogurt etc NO water given in the room, I was expecting a bottle of water at least for the first night.

Everything was fine until breakfast on the second day which was a dreadful. At 9.30 when we came down for breakfast there was little cereal or yogurt and no fruit. I had the last 2 weetabix. The coffee maker was not working and there was no hot water for tea. The situation was saved by Demi-Lee Nicholson on reception who served hot drinks with grace and professionalism. She also allowed us to have a bag of dried fruit to rescue our breakfast.

We are unlikely to visit one of your hotels again without assurances that this is not typical. However, Demi-Lee is exactly the kind of manager we would like to have serve us again.

I was very impressed with the hotel security the car park is a locked complex with access through the hotel via a lift you could only use with the room key Another safety feature I really liked was the reception desk is 24 hr so nobody who wasn’t staying at the hotel had access and the staff were really friendly and happy to help The breakfast buffet was exceptional and the overall cleanliness of the hotel was fantastic I will definitely be back again The price of the drinks from the onsite bar in reception were reasonable too brilliant stay thank you