All staff members that I spoke to were so so lovely and polite. All details of what to expect during the stay were explained during check in, and the gentleman running the front desk at the reception on the 5/10/24 at around 7:15am was so helpful in helping me finding a local taxi cab number as I’m from England and wasn’t sure about what number to call. Just as stated at check in our rooms were not entered until we had our “ please clean me “ sign on the door and all the new top ups / fresh towels and new mugs were so neatly arranged after our day out which was lovely to come back to.

Great location to Livingston designer / restaurants / cinema / Asda superstore etc outlet 5/10 minutes walk away .. Hotel attached to Chain -Runner restaurant / bar was ideal . Very quiet at night so got an excellent sleep

Could’ve done with more toiletries as had to go and buy some ie shower gel hand soap , there was a very small quantity but needed topped up or replaced .. Quite noisy extractor fan in bathroom that never seem to go off . Was in 212 on 2nd second . No instructions to work room heating as we visited from 12 to 14 October ( 2 nights ) as weather outside was miserable and pretty cold at night .. Honestly that’s me being picky though …

Easy access and parking. Good food (Dinner and Breakfast). Friendly and helpful staff. Excellent shower room for guest with limited mobility. Short walk to several supermarkets. Room was very clean.

Asked and got twin beds, however room was a bit small for this and hardly space to get into one of the beds. Breakfast was fine, but would have preferred full buffet. Difficult (Approx 150 yds) outside walk in snow and ice for wife with arm crutch to get to bar/dining room. (Hotel cannot be blamed for the weather but would be very unpleasant in heavy rain and wind)

Easy checkin and checkout.Family room double bed & 2 singles. Comfortable size. Good shower and bathroom. TV. Air conditioning. All staff friendly and so helpful. Excellent Staff. Good breakfast options for all needs and tasty no issues. Great location and carpark. Beside shopping centre and multiple restaurant options.

With minimal effort on minor issues I'd have nothing negative to say about our stay. Attention to detail in rooms would have a huge positive benefit. Think management guidance could improve this greatly.An extra 20mins cleaning would make such a difference. Net curtains stains(change if dirty ), shower curtain stains (change if dirty), base edge of bed scuffed and marks /scuff on walls (wet cloth and detergent go a long way). Bathroom fan wouldn't turn off. At times hear people walking on floor above.

Location for shopping is excellent. Coffee/tea facilities are available in the room. Staff in the check-in reception and the restaurant are helpful, friendly, and efficient. Food in the restaurant is warming and delicious.

Bathroom/ toilet fixtures were falling apart. Single beds were too narrow. The key card for entry into the inn didn't work the first time, so we had to go walk back into the pub to change it. It was rainy, windy, and cold but not really a big deal but still a bit inconvenient with our bags in that situation.

We really loved our stay. The hotel building is separate from the restaurant and pub, and it was quiet, clean and comfortable. It had easy access to shopping, the main road to Edinburgh and to the train. The food in the restaurant was so good, and the staff we chatted with were so friendly and kind and made our stay amazing. And it had a tub, something we didn’t see anywhere else we stayed in Scotland!

I wish there was a fridge! Not a huge deal but having a cold drink or a place to store some takeout would have been great

Enjoyed my short stay here - it was just a very quick overnight stay for work next morning. At check in the staff allowed me a late departure next day, as I was finishing my event at 10:30am and just wanted to get back, change clothes and head home. Thank you very much for this. Dinner was excellent and good value.

Expectations were met - no complaints Would recommend to anyone looking for a quick overnight stay, possibly before heading to the airport for a departure next morning.

Clean, comfortable and local to our wedding venue

The breakfast that we had on the Friday was perfect and service very good, Saturday was a different story, we were told to find a table, we did and was obviously forgotten about so we went to help ourselves, no pastries were available as they were on the previous day, the breakfast was self service which was lukewarm warm if that, we could have actually walked straight out ax there was no one there but we waited until a lady appeared and details were taken

Staff were very accommodating. We were here for a shopping trip and they could not have been more helpful to us. One member in particular, a gentleman who has worked at Chain Runner since the beginning I'm presuming the boss, went out of his way to be helpful even though he was working such long shifts!! Absolutely well done.

the location was easy. lovely and quite and felt safe. it looked clean. the staff were so lovely and helpful, it really makes the stay so much more pleasurable. I was so in awe of how accommodating they were, that I might make this my regular spot to stay when I come to Edinburgh. my mum who wears a hijab, did not feel at all uncomfortable and was treated with the utmost respect. which in today’s climate is very rare and difficult.

the shower, wasn’t a fan. having small children, it was really difficult to shower them. I know you may say bath them, but I cannot justify or even be bothered filling the tub. otherwise, clean and spacious. only other qualm was the beds did not get made when new towels were dropped off. it’s lovely to have a fresh bed every time you return to the room. the service was fantastic, however, it would be great if there was a phone in the room to contact reception, as someone whose phone is constant dead it would be great. or even on the floor corridor.