Unusual facade, everything easily accessible, modern lifts to all floors, handy little bar, excellent breakfast with staff who were very attentive particularly Ramadan who goes over and above what you would expect for service.

access through the main door has steps and difficult for people with disabilities not even any handrails at the side of the steps. Television controls was difficult to understand. Would prefer a walk in shower in place of a bath. And disappointed there is no Dining room for dinner other than Indian street food restaurant

We was given an upgrade on arrival .Room was lovely and big

Toilet seat was broken in bathroom T.v was not working

Absolutely lovely hotel. The staff were really attentive, the concierge, James was brilliant (And he didn't ask us to say that, he just was) Everyone was lovely and friendly. The location was absolutely perfect, we were going to see a show and it was only a short walk away. There's a really nice pool in the basement, very chilled atmosphere and the bar area is very cool, they've retained some of the cells from where this used to be a courthouse. The pricing was very good, not much more than some of the basic hotels with rooms that you can't swing a cat in. Our room was a good size, clean, modern and nicely decorated. We will definitely be staying again next time we come to this part of London.

Excellent accommodations. The room was very comfortable and the king size bed was firm, just the way we like it. The room temperature was perfect for sleeping. The location opposite Carnaby street was very convenient for shopping and dining. All the staff was attentive; however, I want to give a big shout out to Concierge "Night" Mohammad who, from the first night until the last night of our stay, made our visit a delight! He was always accessible, personally explained all about our room, the hotel's amenities & its very interesting courthouse history. local dining, etc.. He was concerned about us and the well-being of my son & grandson who were also staying at the hotel. In fact, he brought tea and honey to our room in the middle of the night when my husband was feeling "under the weather." A true English gentleman!

Considering the amount paid for the nightly rate, we feel breakfast should be included for everyone.

Amazing perfect location for us. Love the quirky cocktail bar. Beautiful room. Loved the air con. Lovely staff. Tasty breakfast.

TV didn’t work sometimes. No biscuits in the room with tea and coffee facilities. I think snacks should be included for the price. Robes weren’t in our room as promised when we went to our room. Had to wait until the second day before we got them. We had to ask for them twice before they were left in our room. Not enough toilet roll. Had to ask for more. Key cards stopped working after the first night so had to get them reprogrammed. Toilet roll holder broken in our bathroom. Pillows weren’t very comfortable. Hair in fruit at breakfast.

The hotel was so central for us. We were going to the panto at the London Palladium and it was right next door. Excellent restaurants within minutes of the hotel and the underground was 5 minute walk We were celebrating anniversary and hotel upgraded us and left lovely cake in room for our arrival. Bed was very comfortable.

The tv didn't work but we were out and about so it didn't trouble us. The room was huge and it was a bit problematic trying to warm it up.

Comfy room

No biscuits in room

greeted by friendly staff at check in, and our room was all ready for us. The location was perfect too and the rooms were a decent size. Just wish we had used the facilities more.. the sky bar on the 6th floor is a nice touch. The beds are super super comfortable and had a fab nights sleep.

I couldn’t fault the property, if I was to be super picking I would say the price but I guess that’s the prices in London to expect especially when the location is on point!!

Location was amazing. Our door key box was broken and they were unable to get an engineer to fix it on a Saturday night, so we were offered 2 complimentary breakfasts on Sunday morning along with a heartfelt and authentic apology. The staff were lovely and helpful. They let us use the pool 30 mins after it would normally close. Comfy rooms. And feather pillows!! ( not for everyone I know, but for me, I love this )

Any problems were dealt with immediately. I can’t really fault our stay.

Hotel is in a perfect location. Staff were absolutely brilliant in every area of the hotel. Very helpful and very accommodating. So friendly. Room very spacious. Thank you.

The hotel could do with a bit of updating , but overall we were very happy with our stay. Camp bed for my son the springs were coming out , so would be good if that mattress was replaced. Music in room for breakfast was terrible ;)