Stylish looking hotel in smart residential quiet location. Zero disturbance.I slept really well. Bed and towels provided fresh every day. Room cleaned to high standard. Lift available and very smart marble staircase. Breakfast acceptable, just; see below.

The breakfast room is too small. Tables crammed together. No assistance for first time breakfasters. You arrive with nobody to assist or guide you to a seat or explain where things are. Hash browns were cold every day. No bacon on offer is sacrilegious to an English man. Only two cereals on offer. However it’s clean and sausages were quite good. The two ladies in the kitchen were busy washing up and cooking at the same time. One of them is also the cleaner of rooms. One guest tried twice to find a table and had to depart without luck.

Location is not the best but very good. English breakfast was included and was a very pleasant and welcome surprise. Room has everything (fridge, kitchenette, safe, cupboards and closets and comfortable beds. The price was very reasonable. Justified my choice! Thank you

Although Olympia Kensington station is just outside the hotel, trains don't come often and you have to use buses to get to South Kensington, Gloucester road or Shepherd's bush to get the tube. The buses are very often though, there stops very close to the hotel and day two you feel you know the area for years. You pay extra fares for the buses almost about £10 per person per day on an oyster card.

Location is very good. The overground is 3 mins by walk, which links you to the metro after only one stop. There are various shops and small restaurants around. The hotel is very elegant, and at the same time the atmosphere is very homey. All is clean. The staff is nice. Breakfast is very good, there's a lot of choice.

Very small details: The removable shower head was a little rusty but the stable shower head and all the rest of the room were very clean. The fact that the breakfast was included in our price was not mentioned at the time of booking and is not mentioned in the hotel description on the app. We had to go through the Q&A to find out. It would be good to mention it at the time of booking because it's a big plus :-)

Lovely helpful staff. Clean room with comfy bed and the best hotel pillows ever experienced. Nice shower room. Pleasant breakfast offering a selection of hot and cold items. Hotel is in a quiet tree lined street a stones throw from Kensington Olympia.

My elderly parents had room No 1. This room is situated on the ground floor close to reception overlooking the front entrance. It was large with large bay windows & very nice but lacking net curtains; no privacy with people walking up the steps to the hotel. My parents felt the need to keep the curtains closed!!

It was a fab little room with ambient lighting, but no natural light as the window, if curtains opened, would have looked into a small kitchenette. However, that didn’t detract at all from the comfort of the room for a short stay. The room was tastefully decorated, immaculate and comfortable. The staff were lovely and welcoming. The breakfast room was bright, clean and a fantastic array of choice. I’d definitely stay here again. On and what a superb area! It’s located on a most gorgeous tree lined road which is beautiful, peaceful and quiet.

Nothing. I loved it all.

I really, really love the Kensington Prime Hotel. I'm a repeat customer and will continue to be. The staff are wonderful and kind, the breakfast is always lovely and the location is perfect for things at the Olympia. See you next time!

I won't mark you down on score because of it because I've stayed in other rooms and know that this was a one-off, but room 13 could do with a couple of tweaks to bring it up to your usual standard. The air-con unit front has come a bit loose, the light controls on the right-hand side of the bed aren't working - at least the bathroom one. Once these are taken care of the room will be perfect like the rest!

The room was small but adequate. It was cleaned regularly and the sheets were always kept fresh. The staff were very helpful and friendly. The breakfast was very good and was a good start to the day.

The shower is a walk in which overflowed on to the floor, so we had to use towels to mop the water up. We kept losing power on the TV but it seemed to be better is the evening. There didn't seem to be anything the staff could do about it.

The room was clean, bed comfortable. Nice little kitchenette with fridge and tea and coffee. Plenty of space to hang clothes and nice dressing table arrangement. Reception staff very pleasant. Room was ready even though we arrived early expecting to have to leave our bags at reception. Great left luggage arrangement when we checked out the following morning.

Light switches very confusing and I had to use the torch on my phone to use the bathroom during the night as I couldn't work out how to use the very small bank of buttons which operates the lights. Breakfast was poor, "hot food" was luke warm. Tea and coffee machine was broken so no hot drinks.

Fab value for money and nicely located down a quiet residential street. We had a deluxe double room which was pretty good. Large front facing windows and great air con, immaculately clean with everything we needed. The best part is the breakfast that’s included in the price which is served in a lovely garden room. Fresh fruits, pastries, yogurts and cooked option. If you like art it’s very close to Leighton house which is a five minute walk from hotel. Highly recommend it.

Nothing

Comfortable beds, next to good bus and train routes. Some breakfast food were very fresh as you could see the ladies making the scrambled eggs (unlike some hotels to microwave everything)

We didn’t get all the things we needed each day when the rooms were cleaned. It was hit or miss that they would give you enough towels or re-stock the teas/coffees in the bedroom etc. (but the room was cleaned each day and wasn’t dirty) They could do with more staff as the two ladies running breakfast sometimes can’t get to everything fast enough. Especially when one is sorting the bedrooms at the same time.