You get the flavour of a hotel from the moment you walk through the door which is why the front of house is so important. Friendly, polite and efficient are three words to use the team at Park Plaza County Hall's reception desk who made me feel appreciated and welcome from the get-go. The rooms are well designed and comfortable and the location is ideal for anyone wanting easy access to London for business or pleasure.

I didn't dislike anything!

The staff were welcoming and helpful, on arrival my daughter was given Easter treats and acitivies and a colouring pack which I thought was a lovely touch. The room was clean and spacious with a tv in both sleeping areas and a kitchen with all the items we might need. Bed and sofa bed were both comfortable and whilst the room was a little warm we were able to adjust the temperature ourselves with the air con. Breakfast had a great selection from continental to a full English which was very nice. The hotel is in a fab location making it very easy to go sight seeing, close by to the tube and bus stops but also in a good walking distance to some attractions. A great stay at a fantastic hotel and I will definitely stay here again!

The location is amazing and walking distance to most tourist sights. The suite was a good size and even had a microwave, cutlery, cups and washing liquid. The receptionist at check-in was wonderful and kids got a welcome package and some sweets and treats. The breakfast was good and most staff were nice and helpful.

We’re a family of 5 and had to book 2 rooms. One was a very nice and comfy suite, but facing a wall and scrap metal tossed in a back alley. The other room was a very dark double room facing the hotel restaurant, so basically, with no outward looking windows. Didn’t want to make a fuss, as we only used the room for sleeping, but we expected something nicer for the kind of money we paid for 2 rooms, to be honest. The breakfast restaurant seems too small for a hotel that size and we had to queue for a table and hot food. The receptionist at check-out wasn’t interested in any feedback and couldn’t help us with directions.

Great proximity to Big Ben, Waterloo station, South Bank. Everything was so accessible. Perfect place to stay, safe and not over crowded. Comfy bed and pillows. Great view from our room. Buffet breakfast was fantastic.

Shower leaked quite badly which has lead to the bathroom tiles lifting and being a trip hazard.

Great location. A bit of a faff with the App which is supposed to replace a key card but staff were helpful. The room was fine and the bed was comfortable. The views were excellent but I think the price was not value for money but nowhere in London is right now. The bathroom was a massive let down - small, the shower quality was poor and the size of the bath isn't worth the inconvenience of climbing in and out - a shower would be better.

The hotel is nice and clean good hotel,the staff are good and ready to assist with anything you want or ask.the hotel is in the the tourist attraction and few step to London eye.i am very happy for the hospitality and I recommend to everyone.

Everything,hospital is clean and nice restaurant the food was good.

The location of the hotel is exceptional. Right next to the London Eye. Great view from the room. The welcome was very warm.

I am admittedly fussy and extremely concerned about cleanliness when choosing a hotel. I would book the hotel again because I felt very comfortable and welcomed there and it is posotioned in a great location. On the surface, the cleanliness was absolutely spot on. However, two mirrors in the bedroom and the lift doors (on the 5th floor) were not cleaned. Likewise, only the surfaces of the kitchenette in the room were clean. The cupboard doors and handles on the other hand were still dirty.

This hotel is located just a few minutes walk from Westminster Bridge, the London Eye, Big Ben and the River Thames; Hop on hop off bus stops and Waterloo Station. We received a first class check in from Jaan at the front desk. He was exceptionally helpful and assisted us with everything we required. We arrived early to check-in, just wanting to store luggage, but were given access. Our room on the 12th floor had amazing City views, and we could see the trains arriving and leaving Waterloo Station. The room was spacious, beds comfortable, had a kitchen, and a walk-in shower. Bathroom products, robes, hair-dryer, plentiful towels and slippers were provided; an iron and ironing board were also available if needed. The kitchen had sufficient cups, tea, coffee and milk supplies. The air-conditioning worked well. TV x 2 available. The buffet breakfast was enough to keep going all day! Juices, cereals, fresh fruit, cold meats, cheeses, toast, croissants, pastries, eggs, hash browns, mushrooms, bacon, baked beans, tomatoes! Gluten free options available. Great coffee and tea. Highly recommended!

Nothing!

The hotel is just a walking distance to tourist attractions such as Big Ben, Westminster Abbey, Parliament Square and London Eye. It’s also a walking distance to Waterloo Station. I must say that the standard room is pretty well spacious. I booked 3 rooms for our family. The family room is also nice as there is a mini kitchen with oven and sink. It consists of 1 bedroom (queen size bed), a living room with sofa bed which can be converted into a bedroom. 4 people can fit in. However, if you are carrying more than 4 luggages then the room will be a bit crowded as there will be no room to keep the luggage. The property is also accessible to restaurants (Japanese, Indian, Italian, Chinese), Starbucks, Subway, grocery stores and there is a pub just beside the hotel.

None

The location was great and overall good hotel

The original room we were given had a fair bit of damage to it, we voiced our concerns to one staff member and he made us feel like he was just shrugging us off and didn’t want to listen to our concerns. We went back down to reception later on and spoke with a different staff member, he was very helpful (I wish I had’ve gotten his name because he was very lovely and very helpful). We ended up changing rooms (Thankyou to the other staff member and the general managers help, I think her name was Liliana). A note was left from her for us in the room we changed to which was much appreciated but just a shame the original staff member we spoke with wasn’t very concerned about our concerns.