Everything was beautiful in all details

Some of the staffs were keep asking us that are we staying with the hotel when we were taking photos. It was awkward. At the pool side the cleaner was quite unpleasant, when it was closing time he just sent us out from the pool. Well if you pay that much for a night at least he should be very gentle and nice. The breakfast was okay.

The history, the renovation, so many staff on hand to help direct you around the place, all very pleasant. Very clean etc. Loved the little history tour, enjoyed the so called spy bar, playing on the intrigue of 007. Fantastic catering service for evening function.

Service was slow at breakfast, although again very pleasant staff, just felt disjointed. The bedroom felt cramped for a premium experience & disappointed with the aspect. Bathroom was excellent, however not value for money.

The OWO hotel is steeped in amazing history. It has been beautifully and sympathetically transformed into an exceptional hotel. The "Spy Bar" is a must visit. Amazing I have to say the staff at all levels, give this hotel soul, and without that "soul" it would be just another high end hotel. Which it certainly is not. "Bravo" Raffles OWO.

Nothing.

Raffles OWO is a good hotel in a beautifully designed historic building. Our room was quite comfortable with numerous convenient features. Service was uneven — sometimes excellent and sometimes wanting.

The staff emphasizes the building’s history but the confusing warren of drafty halls retains the aura of its past as an elaborate government office building. It is near various important sites but is located in a crowded touristy area. Although Raffles seems to strive for excellence, it falls short of great London hotels like Claridges.

The breakfast buffet was wonderful. It was quality over quantity. The various bread was excellent in a country that is perhaps more known for its white, pre-cut toast bread. The home-made jam was wonderful. I can’t find sufficient adjectives to describe how delightful and beyond over-the-top I found everything.

It isn’t that I didn’t like it, this is more of a comment to help improve a little …: I found that the housekeeping staff didn’t refill the drawer with for example Q-tips and make-up remover pads on a daily basis. I was there for four days. However,, in all fairness, I didn’t mention anything to any member of staff. On an occasion when I did mention something, for example when I first arrived, I found the wardrobe did not provide a section for longer-hanging clothes like trousers and evening dresses. One phone call and housekeeping staff IMMEDIATELY solved the problem for me.

Everything. Simply, everything. The staff were incredible from the moment we arrived to celebrate my boyfriend’s 40th. The food was devine, lots of beautiful and thoughtful touches in the room and the spa is one of a kind. Let alone how much history is steeped in the building.

Nothing. Completely faultless

The hotel is lovely all the history and architecture. Raffels have done a fantastic restoration. Plenty of staff to serve and help nothing is too much. Room is lovely clean and comfortable love all the toiletries and extra items you might need.

Drinks and cocktails are very nice with great ingredients, but are a bit expensive.

Stunning property with beautiful rooms and amenities. Staff wonderful.

Breakfast needs work. They made reservations for us at papermoon known we had a child and when we arrived for dinner were told that children under 12 were not welcome, it didnt set a nice tone to our meal.

This hotel is beautiful - the building is amazing, with such interesting history. The staff were exceptional, breakfast was delicious and the spa is one of the best I've ever seen at a hotel. We had the pool all to ourselves before breakfast.

Nothing really - it's very expensive but the hotel is exceptional so for a special occasion it's worth it.

EVERY member of staff is completely focused on achieving the highest level of customer care. That, partnered with such an iconic building, steeped in world history, makes for an unforgettable experience

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