Liked the lounge area adjacent to the bedroom, which gave lots of light. STAFF ARE OUTSTANDING. Breakfast is delicious. Gaynor in the dining room is an absolute ray of sunshine. She never stops and works really hard. Hazel, Alex and Mandy running reception bend over backwards to help clients. Rooms cleaned by very friendly cleaning team - fabulous pool. Lovely homely atmosphere. Quick 10 minute walk to town.

Price was expensive, and breakfast was not included. (I overlooked this when booking as we had breakfast last stays -direct with BW) We'll go that route again. Bedroom very dark as building being done outside the window. NB. Parking is extra. Evidence of building work going on at the back of the hotel, but in the four days we were there, thankfully, no noise was heard.

Nice pool (10 m) that was deserted so I had it all to myself. Friendly staff. About a 20 minutes walk from York city centre. Good breakfast. Good powerful shower (once I'd figured out how it worked.)

I had to pay an extra £10 for the carpark, which was deserted. They seem to be extending the hotel, so there were almost completed building works at the rear that made it look untidy. (I'm sure it will be lovely when it's finished.) The abandoned washing machine by the back door also didn't create a great impression.

Was in room 17 ground floor. Spacious with bath as well as shower. Room was a few footsteps away from beautiful lounge opening out on to terrace where I sat with a coffee morning & evening. Felt like having a suite with private terrace.

Unkempt appearance of hotel frontage with shabby window dressings etc. & lack of effort to make place look attractive. Belies the fact that interior is dated but spotlessly clean with some very attractive features.

The staff were excellent (many of the other reviews mentioned this and it was true - a really lovely team). Pool was great (although it looks to be in middle of decoration but abandoned). It was spotless, like the room.

We were in a family room, the room was grand but the main part had one window that looked into another (empty) room that was part of an unfinished extension. The room was spotless, but the absence of a window was just weird, and meant you couldn't actually get any fresh air into the main room. I think this room should just be unavailable until whatever reconfiguration is complete.

Our room was very clean and spacious, The bathroom was very clean and lovely bath. Staff were very friendly and welcoming, and would do anything for us. We loved that the room was on the ground floor and there was always plenty of room to park in the car park. Breakfast was delicious and everything was hot and fresh. I loved the building and the high ceilings. Well done. We thoroughly recommend the hotel to anyone and we are already planning our next visit. Thanks very much. Andrea and Simon x

Everything was good.

Friendly staff, decent breakfast, good location just outside the city approx 10-15min walk from the train station. Really nice warm pool and a steam room which I had all to myself! Good price compared to most other hotels in York. Overall good value for money.

The rooms are dated and in need of a revamp, but you get what you pay for! Small windows so quite dark. I was woken up by people chatting really loudly in the reception area quite late at night which was frustrating.

The beds were sooooooo comfy and the weight of the duvet just right to enhance sleep. The staff were so friendly and couldn’t do enough for you Breakfast was amazing with lots of choice and lovely fresh fruit salad , the cooked breakfast was cooked to your order and definitely worth the money. It was a pleasant walk into York centre from here.

The bar to be open although you could ask staff for items and I totally understand the low season etc.

The staff were exceptional couldn't do enough for you and friendly they are a credit to the hotel . Excellent facilities pool, gym, steam room. Lovely downstairs bar area and dining room. Breakfast was superb . Room was clean with everything you needed trouser press etc .

Bit creaky floorboards in our room but Victorian hotel and to be fair hotel being extended which is lovely to see in these times of cutting back and establishments struggling.

Largely felt clean but the standout is the staff, they were so friendly and couldn't do enough for you, especially the kind woman who checked me in. Easily walking distance to station and town centre.

Bed was quite hard, which is not my preference. Building and room need a little attention in general but to be expected in an older building which must require lots of maintenance. It's a beautiful old building and staff are very proud.

Friendly staff, good location for the price - 10-15 minutes walk from the city centre. The room was clean, comfortable and spacious, and even had its own separate sitting room! A good shower and the pool was lovely.

Not much I didn't like! Shame the steam room didn't seem to be working. There did appear to be a lot of construction work going on onsite, although this wasn't an issue for us we stayed Saturday night so there was no one around Sunday morning, but might be a consideration if you stayed during the week and wanted a lie in!