We had to check in very early in the morning due to the arrival of our plane, and the team at the reception helped a lot with a lot of goodwill and support while waiting.

While waiting in the lobby, I neded to go up to the 1st floor for the toilet in the early morning and I saw a rat on the first floor. I have heard the news about the mice in N.Y. but I would never expect this in such a luxurious hotel. This made us feel unconfortable during our stay (thank God our room was on the 19th floor but still..!) The hotel.managament should/must find a solution for this! Other than that everything was great.

Location! Location! Location! Comfortable beds and pillows. 6 quick elevators.

No slippers, no ice machine in hallways. Polite concierges, but I didn’t like that whenever I asked them about something, they always showed me direction or other hand movements clearly making sure that that had a stack of dollars in their hands - making sure to show/tell me that they expected tips for whatever answer I was looking for.

Location was fantastic, roof top view was one of the best in NY, the window view is absolute beauty all day. First time in NY hotel rooms are bugger than you want them to be. Best place for a hotel near park - not so many people near but all central park places are very close. Service in a rooms - very clean and invisible. Fitness center is working 24 hours - and it's excellent for travellers with different GMT zone. Almost 11/10

In my opinion rooms don't have enough light at dark time, receptionist at check in it was very late night was not experienced enough - and because of it we spend more than an hour more to check it late at night, before more experienced manager stepped in.

The location and the friendly staff

I had opt to pay extra for a park view room while made a request for high floor during booking so that I could enjoy the Central Park view. But the hotel could only arrange 10th floor (out of more than 40 floors) when I checked in that I could only hear the noise of the street and saw a barrier of trees without the Park view which was really disappointing. I then requested to change room to a higher floor and the hotel staff was nice and let me change the room after the third day of my stay. The other issue was that the hotel seemed to be overbooked on that week that it was not able to arrange a room even after the checked in time of 3 pm. We got our room around 5 pm ……

excellent staff who responded to every need and texted several times to see if everything was ok! exceptional location! elegant, chi small boutique hotel feel despite its size.

For a 5-star hotel there are some oddities that I have NOT experienced in even 4 star hotels: No desk or desk chair in the room even though there was a space for one - very odd! the staff arranged a portable desk and chair for me. for a six night stay - it’s a necessity! No coffee make in the room. though you can go to the bar near the lobby and purchase morning coffee for $7 for a large to go cup. No water in the room except to purchase Fiji water for $5 or $10. There should be water at bedside each night at least. No mini bar.

The hotel was amazing. The location was central and frankly, incredible. It was easy to get Taxis as they were frequent and there were no crowds to fight. The view of Central Park from our room was priceless. The staff was nice. I did have a bath clog, texted the hotel, and within 15 minutes, I had maintenance engineers resolving the issue, and they did under 10 minutes. I was undisturbed with the clog, especially how quickly they resolved it. The hotel also called to follow up and we appreciated the concern. The hotel had a wonderful bar and restaurant downstairs that had entertainment and was open late. This was an incredible convenience when you're tried from the day and don't want to go off far. I do plan to stay at this hotel again. Very fond of it.

The location is amazing and rooms on the higher floors overlooking the park have fantastic views. The cleaning ladies were great and room was always nicely made and bathroom was very clean.

Unfortunately the hotel has not been refurbished in a while and has a major problem with the air conditioning. During our stay it was not so hot so I couldn't tell if it worked well (there have been comments of not working properly) however the level of noise was a major issue for me. The rooms are nice but in need of some TLC - carpets should be replaced, painted and generally deep cleaned.

Great room although we paid for a panoramic view but our windows had bad condensation so we had to wipe them constantly to see the view.

we paid for a panoramic view but our windows had bad condensation so we had to wipe them constantly to see the view.

it was necessary that we had the Central Park view floor 43 for our Thanksgiving time stay..........its just otherworldly. we fly in from Honolulu and are escaped to a Hallmark movie vibe preparing for the parade and the holidays ringing in. the Park Lane has always been a wonderful experience ...I was here before the renovation and since and its still full of charm and its hotel team is JUST TOP NOTCH................absolute personalities without a tone of rehearsed robotics, I believe their smiles and conversations...they were a wonderful group of people to be in the company of during our stay.

I felt the rooms could use more lighting 'cause the closets are DARKKKKKKKKKKKKKK.....and I think the spring to close the front door doesnt need to be so strong to make it slam. I didnt wanna disturb the neighbors but I mustve. and a nice wall mirror is helpful....

My daughter and I loved parklane. The view was incredible, the location great. Subway super close. Food was a little over priced but very nice. Would def recommend and stay again. Loved our stay. Staff very helpful and friendly.

No complaints