The staff were amazing, they went above and beyond to make me comfortable to enjoy my stay in the hotel, what made it most memorable would defiantly be the travel agent/hotel owner Miss Spring who arranged everything for me from the airport transfer to the amazing cruise that I had in halong bay, it was a wonderful experience and I couldn’t have asked for anything better, if you are looking to stay in a hotel that is located few minutes away from the main streets of Hanoi + have someone who is very nice and lovely to help you in planning your trip, I would definitely recommend staying here.

Everything was fantastic. . Location: 5 minutes walk to the lake or night market . Room: good size, very clean, comfy bed, big bathroom, hot shower & toiletries . Staffs: the best. Always happy with smiles. Super helpful with information and tour arrangements . Breakfast: delicious and fresh (even sometimes it took a bit time but we understand. Reason is they are alway fully booked. Hotel has lots of guests) This will be our base again each time we go back there!

We booked 1 night first but stayed 3 more nights after our Haling bay trip (arranged by the hotel's agency). So happy with our stay there. Room was kept clean everyday, very nice breakfast with many choices, the staffs are super friendly and helpful with any information you may need. Thank you for every you have done to make our visit that wonderful. We'll recommend your hotel to everyone.

Spring is a fantastic host/managed , very experienced and happy to pass on advice and tips. Do yourself a favour and sit down and let her know what your looking to do in Hanoi

Nothing. good location.. Helpful staff

We stayed 3 nights and were so happy there. The room has a good size with super comfy bed. Lovely friendly staff helped to arrange our trip to Ha Giang loop. They kept our luggage for free when we were away. Offered us a free room for a shower to refreshen up before we went to the airport. They helped to book our taxibto the airport cheaper than grap.

Really nice and the staffs are always happy and helpful with all local information and tour arrangement. We got an amazing time staying there and more than happy to recommend this lovely hotel

Thousand stars for this lovely hotel. Just best location with amazing helpful and friendly staff. They helped to arrange trips to Hagiang Loop and Halong bay with good price. So happy with every thing

A nice hotel in Hanoi Old Quarter with amazing staffs who were always happy to help. We booked all of our travels there and were more than happy. They provided with any information that we wanted to know. An amazing place to stay in Hanoi center.

The hotel itself is nice with the beautiful location in HN center. Everything was getting easier with the hotel staff who could speak very well English, friendly and helpful for all of the info, service you need. Tip: you can ask them to make a plan during the time you stay in Vietnam. They will be responsible for all of the services you book from them. I did and really enjoyed it. Thanks Eagle, will recommend you to our friends when they get to VN.

Got a great time staying there. Wonderful staffs make this hotel stand out. Best location to walk around hanoi old town too. Very clean room with comfy bed