Great hotel in a fantastic location. We were particularly impressed with Vien and his very proffessional approach. Special mentions to Chloe and Lin - you made our stay exceptional. So very helpfull and fun. A couple of great characters at the sister Hotel - The West. Mike, the night shift "front of house" is so engaging. Such a good dude. Message to both hotel's management - you have an awesome team who trully add value to your business - well done.

Nothing we didn't like.

The Location is fantastic, hotels in this location are usually more expensive. Choose their best room for the best experience and better value for money. The hotel has recently been purchased by a new owner, and it's an opportunity to turn it into a mid-priced boutique hotel with unique, authentic modern Hanoi styling it will be a hotel I look forward to returning to in the future.

Amazing hotel at the heart of the old quarter. The staff here was phenomenal, I was in Hanoi for a visa run, and they helped me throughout my stay. The facilities are good and clean, wifi is fast. Breakfast is quite good, with vietnamese options, vegetarian ones, fruits, and 3 choices of individual meals (eggs, pancakes or pho). The staff suggested lots of good places to eat and that made a lot of difference. I was also there during the typhoon, and everything went super smoothly, with the staff being very proactive in answering questions and ensuring our safety during that event.

I cannot say enough good things about this hotel. Super clean, beds are so comfortable, excellent location and great amenities. However, thing that really made my stay amazing was the staff. From the moment I arrived they were nothing but incredible. Probably the nicest & most helpful people on my trip so far. Linh and Edward both provided amazing suggestions on places to see, restaurants to eat and helped plan the next part of my trip. They were both so great and seriously made me stay so much better. (as someone who works in hospitality it’s always important to recognize great service when you experience it!) The other front desk staff were great as well. They even made me a cute basket for my birthday while I was there. I would honestly come back to this hotel just for the staff, but the property being amazing was a big bonus as well :)

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Hanoi Harmonia Hotel is a synonym of hospitality! This has been my best experience with a hotel so far. We had to reschedule the trip because our flight got delayed and Mike was quick to respond and extremely helpful throughout. He was very understanding and was kind enough to make the adjustments, kept a check on us and made sure we had a restful stay. The staff helped us with recommendations for the places we can visit. Great hotel Awesome people..

The hotel can add a few vegetarian protein options for breakfast

We were warmly welcomed by Ruby and Ryan and had a great time staying in Scarlett Hotel. Not only Ruby and Ryan were so friendly, communicative and helpfull, also all other staff we met, too. Our room was enough for two people who stay only to sleep and for breakfast. Perfectly clean. Breakfast was a nice combination of buffet and order. I loved the tapioca dumplings in banana leaves. The location ist great to visit the most busy restaurant streets and also the waterfront and citadel are reachable by foot.

The location of the hotel is good, close to everything you need The room size is very good compared to hotels in the Old Quarter area The level of cleanliness in the hotel is great and the bed is very comfortable I tried more than one room type and the one I liked the most was the executive suite The only negative thing is that the towels are old, but the hotel is very clean, the staff is very helpful, and the price is very excellent

The only negative thing is that the towels are old

Hotel staff were amazing. Rooms overly spacious and comfortable. Would recommend this hotel as long as not staying there right now. Unfortunately building works in adjoining building meant very loud jackhammering from 7am till 5 pm daily. I felt sorry for the staff who were magical.

Building works next door, which isn't their fault but did impact our stay as you had to be out all day.

Great location right in the heart of Old Quarter - so close to everything. Perfect location for a brief stay in Hanoi making sure you get to tick off those must see items. The biggest positive of this hotel is the staff. They are so wonderful, helpful, caring and responsive to everything we needed. We got a large room with 2 x King beds as there were 5 of us. We made it work fine.

Nothing. It is a 3 star hotel so our expectations were more than met.

Kind and thoughtful staff. In one of the busiest streets of the old quarter, there are plenty of restaurants and shops around. Nice recommendations.

The room with "city view" does not view much. There is a light well that goes through one side of the building and it's not possible to completely block the light coming out of it. Breakfast is a bit bland except for the eggs made to order.