I recently stayed at this hotel in the Old Quarter, Hanoi, and while my experience was mixed, there were notable positives. The hotel staff were incredibly helpful and friendly, always ready to assist with anything I needed. Their service was truly commendable. The hotel's location is a major advantage, being very close to the city center. Most attractions were within a 10-15 minute walk. However, the Old Quarter is extremely busy, noisy, and chaotic, which made the area feel overwhelming at times.

The hotel itself was comfortable in some ways but didn’t fully meet my expectations. The rooms were quite small, and the building showed its age despite modern furnishings. Noise was a significant issue—sounds from the corridor, guests, and even the outside traffic could be heard clearly in the room, partly due to the unusual door and window design. Additionally, the bed wasn’t as comfortable as I had hoped. For a short stay, the hotel’s proximity to central attractions is convenient. However, given the same price, I would recommend staying slightly outside the center for a more spacious, quieter, and luxurious experience.

The location was great and the room was clean and bright. I really like the balconies. Everything was like on the pictures. And the staff helped us with everything we asked for in a short time. It was a lovely stay.

If you are traveling when it is cold in Hanoi, the air con in the superior room doesn’t heat but just cools. They offered a heater for us and we were lucky enough to get another room in the property so they offered us to switch our room to a deluxe one where we could get warm mode too:)

Our room was spacious and clean, exactly like in the photos, with a street-facing balcony (it was a shame it was rainy so we didn't give it much use). The staff is very friendly, especially Ngoc who was like a ray of sunshine every morning and so helpful! The location of the hotel is excellent, with plenty choice of food and shopping right on the doorstep. Most mornings we had breakfast next door, which opens around 6am. Probably one of the best budget choices in Hanoi

The downside of staying in the centre of the Old Quarter is the street noise, which starts very early in the morning and continues until past midnight. Nothing some good earplugs can't fix :)

Stayed in room 601 “Garden View”. Room was nice and bright, large but quite narrow. Bed was very comfortable, and the private terrace was enormous and a lovely place to enjoy a morning coffee or an afternoon beer and watch the street below. Staff were all very friendly. This hotel is quite basic, but very clean and comfortable. Location in the old quarter was great, you can walk to everything you need.

My hot water only worked on the first day - the other days it was luke-warm at best. Not a huge deal in the Hanoi heat, but in winter this would be a bigger problem.

location is excellent. the first room I had was good size, the second was just ok. staff ws fine.

after I entended my stay, the second room I was given didnt have much table space and the bed was weirdly placed. the shape of both rooms is a little weird, they are long and narrow. the bathrooms are also small. you must remember to turn on the the hot water switch in advance and when the room is serviced they sometimes turn it off. the internet is not very good, I was unable to play videos.

Basic room but with hot instant showers (good pressure), good air conditioning, working hair dryer and comfortable bed.

Room is quite small and the toilet is pretty much part of the room (my partner didn't like the lack of toilet privacy). They only take card if you're willing to pay 20% more. For just slightly more, we got a very modern studio double the size with fantastic facilities just on the next street, so would only come back here if we don't have that better option next time.

Location was perfect and the activities we booked through the hotel were brilliant, we did the ha giang loop. The bed was comfy and the room was clean. We needed to take a shower before our night bus after we checked out and they let us use the showers / towels for free.

The rook was on the top floor and it was always very hot when we first got in (didn't take long for the air con to kick in). The reception area has limited air con and is v humid.

Our stay at Graffiti House was amazing. It's located on the paintshops street of Hanoi old town and you literally have to walk through their paint shop to the reception and lift, so cute. The room was narrow but very long, very much in line with Vietnamese traditional houses which was very cool. So even though it's narrow it doesn't feel like that as the room is huge. Modern bathroom with hot shower was really nice. The bed was super comfortable and we even had a small lounge area with a sofa to relax and chill a bit. It's a great place to get away a bit from the hectic streets of Hanoi old town. There's also a small rooftop seating area with a kitchen. We arrived really early with a night bus from Ha Giang but all we had to do was ring the doorbell and someone opened up and checked us in. Since we didn't have enough cash to pay the room they even let us check in and sleep for a bit before we went to an atm to get more money our. Excellent service!

Everything was prefect really. Breakfast included would've been nice but there's so many good restaurants and street food around we didn't really need it.

Location, location, location. Room also had everything that you need when you’re out and about for most of the day. Was also surprisingly quiet which was top.

The door lets in too much light, but with a bit of ingenuity hanging a towel over it it does a pretty good job blocking it out. Only other small thing is that there are only 2 power plugs and not in a super great place.

This place is fantastic, the staff are VERY accommodating and helpful, the location is fantastic in Old Quarter. I spent several nights here when I first arrived in Vietnam and it was perfect. I needed my own clean space after a month of shared accommodation and this place delivered. I had a room up nice and high (5th floor) - my window did face a classroom but that doesn't bother me, things are compact in Vietnam and this place is of higher quality than the standard for sure. The bed was very western style comfy, the lighting was good, there was plenty of space to arrange and place your things, a desk, hangers etc etc. I really enjoyed staying here!