Good location near to old quarter and short walk to lake hoan kiem. Short and cheap grab rides to most attractions. All staff were very friendly and helpful during our stay.

No window for the single-beds room.

We enjoyed our stay at the Minerva hotel. The hotel staff is always friendly and are well organised. The breakfast is very good with a decent variety of food also for vegetarians. The restaurant staff is very professional and nice. You can choose from both the buffet and also from a la carte. The rooms are cleaned well and are spacious, especially the shower! The lobby of the hotel looks beautiful and well maintained. The location of the hotel is central to a lot of the main sight seeings.

The only inconvenience we had was the payment issue with the hotel system somehow not accepting our creditcard and some issues with the bed seating when we arrived, but Steve the manager really acted professional and swiftly took care of the problems. Our stay after that was excellent and without any further issues.

We are just checking out of this beautiful hotel, we stayed for 3 nights as our final destination of our asia travels! We highly recommend this hotel to everyone, the service standards are exceptional with the added touch of friendliness and care for if you want professional service then they are more than happy to just serve you but if you would like recommendations and conversations on where to go, to eat, activities, etc then they are the all welcoming to talk to. We booked to room with the Jacuzzi on the large balcony as pictures are attached, It is defiantly worth the upgrade for people who are looking to relax in Hanoi and wanting to escape the hustle. You are 8 floors up and can barely hear the street noise below which is excellent. We were offered free drinks up on their sky bar as they had sprayed mosquito repellent in our room on arrival so that was a very nice touch so that you can have peace of mind knowing where you will be sleeping is fully bug free! We booked the luxury all day cruise trip via the hotel which was also amazing! Also great value for what you are offered there including use of jacuzzi on the cruise, lovely choice of food, kayaking and live music. Also a big personal thank you to Jamie the customer relations who was so good throughout the entire stay making prior contact before arriving with informations and was in daily contact if we had any questions, enquiries, etc. Finally, we were served on the first evening on the skybar at the top of the hotel having drinks where we had amazing service with a staff member who loved the same music as us (Post Malone) played music on request and ensured we had a great evening. Thank you everyone who contributes to the smooth running of this beautiful hotel and Im sure we will return at some point in the future! Callum + Chloe (England 🇬🇧)

That we have to go home! Nothing haha

For a first timer in a new country, it is always nerve wracking booking hotels you haven't seen or stayed at. Minerva hotel and staff went above and beyond in our expectations and made our stay even more wonderful. The staff were all courteous, they were always smiling and asking after our day. Food was excellent! and on our way home since the flight was super early and the restaurant wasn't open yet, they prepared a packed breakfast we can take with us =D Mega thoughtful!!! Rooms were spacious ( asian standard ) and really clean. Updated decor and well lit!

My husband and I stayed two at the Minerva Premium Hotel in Hanoi on two occasions. We loved our stay the first time so much that we booked again on our return to Hanoi. The staff are incredible, so friendly and helpful especially, Jamie, Steve (the manager), Sonny, Kate, Lin and Xun. They were all outstanding. Each of them made our stay so special and memorable. The hotel is new and in a fantastic location to walk to Hanoi sights. The rooms and bathrooms were beautiful and spacious. We chose a room without windows and it was wonderful. We did not miss not having a window. Clean crispy linens and lovely robes. Large clean bathroom beautifully designed. The hotel gave us a complimentary welcome drink on the roof top bar which overlooks the city. We enjoyed a drink at sunset which was spectacular. We started each day with a delicious buffet and Ala Carte breakfast on the 10th floor restaurant. Lin served us each day and we loved her enthusiasm and professionalism. We asked for stronger coffee and Steve the manager went out to buy stronger coffee and special filters to ensure we loved the morning coffee.. it was perfect. Jamie helped us book us a 2 day/1 night trip to Ha Long Bay which was wonderful. We stayed at Minerva Premium Hotel for a few days before traveling north on motorbikes for a few weeks. When we were in the north of Vietnam riding motorbikes when we heard about Typoon Yagi. We had to make emergency plans to get to Hanoi with our motorbikes. Jamie who works at the front desk at the hotel helped us book a luxury overnight sleeper bus with our motorbikes traveling from Ha Giang to Hanoi. We were so grateful for all of Jamie’s help to get us safely back to Hanoi to stay at the Minerva Premium Hotel. We stayed at the hotel during the Typhoon and we felt safe during this massive storm despite high winds, trees coming down and flooding in areas. We are so grateful to all of the staff and will absolutely stay again.

Another level of hospitality - amazing staff. I have never in my life felt that well hosted in a hotel. The hotel is great and well-kept. Super tasty food, spotless rooms, the biggest bed ever, and an amazing bathroom. But it is the staff who made this stay amazing. When I was waiting too long for my cab, the hotel boy just took me to the destination with his scooter. To give you an example. The girl working in the lobby - was basically like a concierge taking care of everything I needed and even making sure I managed to wake up for breakfast. I loved the stay.

the only thing missing - napkins on the restaurant tables

I had a wonderfull Time in the Minerva Premium Hotel. The Location of the Hotel is very central in the Old Quarter. At the Entrance it is very easy to catch a GRAB. I experienced that the whole Minerva Team challenge themselves to give you the best Hanoi Experience and to give you the typical "Home sweet Home" Feeling. The Staff is definetly not pushy with their Offerings. You can talk to them at any Time and special requests are also organized. For example i had an motorbike accident and Staff organized me an appointment at a clinic. I can highly recommend a stay at the Minerva Premium Hotel.

No comment.

We could not fault this hotel. The staff were amazing, helpful, friendly and just genuinely lovely people, they really made our stay special. The room was bigger than we expected and very clean, modern, and comfortable. We spent most of our room time outside on the amazing deck with what we named a spool because it was a hybrid between a pool and a jacuzzi. The breakfast was also wonderful with a great selection of buffet items plus included a la carte options if you wanted that (the buffet was more than enough for us). We also had a massage in the hotel and it was honestly one of the next massages we have both had, and we have had a lot!!! The location was also perfect, we could easily walk anywhere we wanted to go including the lake which had a fun atmosphere with lots of food and entertainment.

There was nothing we didn't like.

The staff were helpful and friendly. All spoke english which was very helpful. Our triple room was spacious but we paid $30/nite upgrade for it. Breakfast was included which was good. The lady working daily breakfast was very helpful and accommodating. The front desk people recognized and addressed us by name which was nice. Everything was clean and location was nice. Street was not noisy at all. Beds were comfortable and English speaking tv channels such a plus. Staff was very helpful w restaurant suggestions, directions, finding us laundry service and even finding us a tailor at last minute. We had a great time!

Our double room for our kids was a little small with a tiny window. There was a light in their room that they could not figure out how to turn off so my daughter had to sleep with it on which she did not like. It was rm 608 or 406. I can’t remember. Also hotel would only issue one key per room. And when we asked for a second key, they wanted us to leave it at the front desk whenever we left the hotel. We were informed any lost keys would ve a $10usd charge.

I would say this is one of the cleanest hotel I stayed in. I'm very particular to cleanliness and this is one of the hotel that met my expectations. Everything in the room was in order and met what the basic hotel required. And everyone the staff was really polite accommodating and helpful. I must say most of the people in hanoi especially the youngsters and super helpful and courteous. Thanks Steve and the lovely staff for making us loved Hanoi

Nothing in particular but if disposable bedroom slippers was available that would be good.