Loved how big the facility is, heaps of things for the kids to do, loved the Warm swimming pool, staff were amazing I was sun tanning and staff asked if I wanted an ice block which was really nice, staff take your order at the pool, concierge brought our bags to our room check in was made soo easy, hotel is close to supermarkets, fast food branches and nice area.

I think it was the last night in our hotel our bed wasn't properly made, the blanket was just thrown on top of the bed and looked like it was made but when the top blanket was pulled back it was the same slept in bed as the night before, Some ice machines were broken but we managed to find 1 that worked

The staff were AMAZING! So welcoming and able to accomodate questions regarding my husbands Coeliac dietary requirements when eating at the various restaurants to assisting my elderly mother-in-laws requests. So spacious which created the quieter environment.

Nothing too major but we had a few visits to Panorama Lounge. I would have liked to have seen gluten free biscuits (similar to brand like Byron Bay cookies in packaging) on offer for my husband to enjoy when we were able to have a treat with our drinks. It felt obvious we left him out when purchasing which can be uncomfortable through no fault of anyone’s.

It's a bit ugly from the outside but the hotel is beautiful inside and has amazing facilities. The pool area is great, the gym and spa are fantastic, and the rooms are nicely renovated and very comfortable. All staff were extremely friendly and helpful. We thoroughly enjoyed the meals we had there too. I had a look around the conference facilities too - they are very impressive.

There is nothing really around and there is nowhere to walk as you aren't allowed on the golf course. The "nature walk" doesn't really exist and was blocked off half way round anyway, we had to clamber through a flower bed. If they could put a walking/running track around the golf course it would be peefect.

Pool was fantastic, only downside was trying to find a chair in the afternoon. In Room meal was wonderful and quick to arrive. Dessert was amazing. Even my picky son loved it. Convenient to have laundry, had to wait a while as only 2 of each washer/dryer but thats ok. the beds were the comfiest beds Ive slept on in a long time. I am already planning to come back just to sleep in the bed. Breakfast buffet was really good. Good variety. Staff were fantastic offering to help me multiple times as I was baby wearing at the time.

Scrambled eggs, not so nice- too wet. Not enough chairs / sunbeds around pool. Not enough shade too. If anything it would be nice to have a shallow wading pool for the toddlers / babies as even though we stayed near the sand in the slide pool, there were so many older kids running past causing splashing, not looking out for little ones.

The staff were really lovely, friendly and helpful. The building while an older building the rooms are renovated and look lovely and fresh. Furnishing is the room was lovely and modern. Linen fresh and clean. Pools seemed lovely even though we didn’t have the opportunity to have a swim. Parking was easy and no issues finding a park. Not far from the hustle and bustle of the Gold Coast on a golf course.

While the rooms were lovely, clean and appeared newly renovated the shower in the bathroom needed a go over with some domestos as there was some mould in the shower which took away from the room. Also a bit of a musty smell in the room. Could have been as the weather was hot and humid. A good clean of the shower and good airing of the room would make this room much more pleasant as the actual room itself was good. The bed for us was a bit soft and we woke up with sore backs but that’s a personal preference as our bed at home is a lot firmer, and not the fault of the hotel.

Ample free parking both covered and open area, although it may be near full at times. Main lifts to rooms are pretty efficient with a thoughtful bench for resting on. Spacious room size in our Superior Twin Room with a tiny accessible balcony overlooking the poolside on the 5th floor, very good full cover black out curtains and inner day curtains design. Comfortable double beds with 4 pillows provided, smart TV able to login to own Netflix account, rooms looked refurbished and new condition. Toilets are well thought out with seamless walk in shower, although no bathtub, hanging racks and knobs, laundry line provided. Big tall shower head, great water pressure and heat. Room was overall very good for 2 adults. Full facilities all available within the property including a coin/ cc tap laundry self service on the 4th floor, buffet breakfast on ground with good coffee machines and exec level, kids water play, wading pool with slides, toddler pool and a casual swim pool, authentic Japanese restaurant, perfect High Tea on the 21st level with excellent views from above. Felt very safe within the property overall.

The machine spinning sound and vibration from the self service laundry room happening all day and night long took some getting used to. Clean room service only seemed to arrive in the afternoon, the Please do not disturb/ clean room door handle card is a little old fashioned and it falls off the handle and can flip to the other side easily, nowadays in newer hotels, it’s a switch button that can be controlled from inside the room (just a suggestion)! The wardrobe doors were hard to pull open and close. No bedroom slippers provided but we brought our own.

We took an executive room at higher cost, but we got: Higher floor with views to Gold Coast, newly renovated room with coffee pod machine , included canapés and drinks 17:00 to 19:00, included breakfast in the executive lounge, executive lounge with coffee all day. We thought this was a good deal. The restaurant Amici was great too, but the kitchen closes at 21:00. Golf is there if you like that. Tennis is there if you like that. Outdoor playground for children. Receptionist was helpful and pleasant. Free undercover parking, and free outdoor parking too. Street turnoff is signposted.

Attractions, like theme parks need a car, Surfers paradise needs a car too. If you just want to stay in the resort it’s all good.

loved my room. Also enjoyed a high tea at Videre whioch was superb. Food at the ARBONNE conference was great too.

I was overcharged for my High tea- instead of charging for 7 people they charged me for 9. I asked for the bill to be ready so I could leave and catch my flight. It wasn't that busy. I booked a table for dinner months ago- was told the Italian restaurant was undergoing reno's and we would be booked in at Kalinda. This was cfmd prior to my arrival. On the night of our booking I arrived at Kalinda to find out it wasnt open. We were booked in italian restaurant which was great- only issue was we had a Vegan attending and the options werent that great. It would have been better to know and prepare the chef as I was asked for dietaries for the Kalinda when I booked.

If you're attending an event at Carrara Stadium, this is the place to stay. The staff go out of their way to go the extra mile by providing ponchos for wet weather, buggy rides half way to the stadium and even free hotdogs on your return to the hotel after the event. The spa suite was divine. There was full length windows to watch the storm rolling in, a massive sunken lounge room, view over the luxurious pool area from the bathroom (blind for privacy when you prefer) and the bed was very comfortable. Breakfast buffet was good. Pizza at Amici was also good. Complimentary undercover parking was great (not a huge garage so if you're not early to check-in, you may need to park in the outdoor carpark). Beautiful landscaping and golfing greens which aren't apparent until you arrive up the driveway. This resort was a lovely surprise.

The pizza at Amici wasn't authentic Italian style which would have been better. It was still good though! We did get lost trying to find the lifts a couple of times but the staff are so helpful that it's not a drama.

Proximity of highway to avoid local traffic in Surfers. Still close enough to drive everywhere easily. Friendliness of staff throughout stay. Everyone was lovely. Especially Jayden and other staff in the Golf club bar. Room was clean and spacious. Beds very comfortable. Gym and tennis amenities fantastic.

Minor. The main reception area / bar didn’t have a five star feel, more like a cafe in a sports complex. Our room was too close to the lift and the noise of the lift shaft and other guests talking very loudly outside our room was annoying. Bright light under door, so had to shove towel against it to block out.