Perfect location and very kind staff, everybody was very friendly and helpful. Small and quiet hotel which is very nice when you get tired from the crowds od Vienna. Breakfast is served in a small area and it looks like there is not a lot of food, but it’s all very tasty and there’s a lot of variety. Good value for money. All in all perfect hotel for exploring Vienna.

Furniture is a bit dated and could be renovated. I understand that the hotel is going for a specific visual style, but still, you can see the paint peeling off and similiar signs of wear and tear.

Location was perfect, hotel interior is beautiful - intimate and really well done, breakfast fantastic

Shower was a bit leaky

We loved the location! Within a 2 minute walk you are in Old Town shops, etc. We went to watch Mozart and it was a less than 10 minute walk. The train is about a 5 minute walk and the summer palace is easy to get via the train and 6 stops later you are there. The hotel is the quintessential European hotel one envisions. Our room was on the 4th floor and it overlooked the street and we could see the cute restaurants. We had breakfast, which I highly recommend. The room was quaint and the staff were very responsive and you can custom order your eggs - fried, omelette or scrambled.

The rooms appear to be a bit "worn" and should be updated with new linens, etc. There is a bit of deferred maintenance.

The hotel is conveniently located close to everything we wanted to see! It is a block from the Opera House, to give you an idea. The staff was helpful with directions, as well. The breakfast was just wonderful with an impressive variety of items including small omelets and scrambled eggs, lots of cut-up fruit, meat, and pastries. We thoroughly enjoyed our stay there and would absolutely recommend it to travelers!

We had trouble with the shower the first day, but our maid showed us how to use it. European shower controls differ from American, and they re not always obvious.

This is a small traditional hotel in a quiet street in Alte Stadt. A few minutes walk to the Opera House, and just a bit further to Stephansdom. There are a few good restaurants and a gelato just up the road. Our room was very comfortable with large en-suite, kept to a very good standard. Staff were very friendly and helpful. A great place to stay, much better than the large international blocks on the “Rings”.

Not a problem with the hotel, but it was very hot in Vienna when we were there. A/C was struggling but the reception provided a powerful Dyson fan which helped a lot.

it might look like a small breakfast buffet but it has variety of options to choose - i would say excellent breakfast with champagne and caviar the walking distance to city highlights is around 10 mins the luxury rooms with nice details will make your stay more enjoyable

nothing to regret for this stay at this location. the room floors are covered with carpet so i prefer to wear slippers due to personal preferences on hygiene.

Has all necessary amenities for a great stay, service is fast and comfortable place to stay for the visit. Reception gave us a free upgrade to a bigger room, so it was a nice gesture. Great facilities.

Room could use a bit of a renovation, understand that it’s due to the styling effect but some parts could be done to give a beautiful and luxurious effect. Even though reception is 24/7, you don’t really see anyone in the front desk since they are in the room behind, not really an issue, but it’s a nice touch to guests to always be greeted when they enter the amazing space.

We loved everything and everyone at this hotel. The front desk gentleman, Ed was excellent and very helpful. The rooms and provided care items were outstanding. The hotel is in a great location and is really beautiful.

I felt that the breakfast was pricey, but there were close venues who served less expensive breakfast choices.

Everything looks really nice: the room is very spacious made in a historical style, but full of modern things like Dyson hairdryer, high quality cosmetics in the bathroom, coffee machine, refrigirator. Although a bottle of water is extra. The breakfast was amazing: any types of eggs could be prepared upon request, salmon, sausages, cheese, bread, appetizers, black caviar, champagne. It's not huge, but very well maintained and of a very high quality. No complaints. I was also able to leave my lugguge by reception and get it later. Front-desk manager also did me a favor and received my delivery. The location is also comfortable: the hotel is located on a small quite street, but 100m from the main shopping street. Everything's around. Overall great experience, can reccommend.

The only thing: the extra bed was not really comfortable to sleep in, especially the matress.

Loved the location, the rooms were beautiful, and most of the staff were very helpful. We definitely would stay here again.

The air conditioning in our room did not work very well. Also, while the main bed was comfortable, the couch pull out bed was not as comfortable and would have been better with a mattress pad. Lastly, most of the staff were wonderful. The only incident we had was the gentleman working the early morning shift was not up to date with information we told another staff member and could not find my mothers medication that was stored in the freezer.