Not applicable

Everything was good, I might have had a little miss hearing of our last day of stay at the resort for the penthouse. As we were large family, we needed one more room but even through short notice, the staff there were excellent in trying to go up and beyond to help us accommodate and make us feel comfortable. Thank you so much to Joy and Ruth especially. Thank you for communicating before we arrived and throughout our stay.

Really liked the number of towels provided and the cleanliness of the property. Also liked the peace and quite of the locality.

Finding the parking on day 1 and the reception on day 1 was a little tricky . Especially at night time. Signage can be better.

Exceptional place to stay! The room was large and met all of our expectations. The hotel is located within walking distance of the downtown centre and great restaurants. Very spacious room with a refrigerator, microwave, and full-size coffee pot. The staff went above and beyond to meet our needs. This is the only hotel that provided exceptional housekeeping daily during our stay. For anyone traveling with kids, this is a great place to stay as there is a waterpark (large slide, kids pool, large pool, & hot tub) included with your stay. Quiet & comfortable stay! Thank you Sunset Mountain Inn!!

The size of the room and the cleanliness Good location and the friendly staff The cleaning staff were very friendly as well

The parking garage is annoying and slow elevators

Great place. Underground parking was great as there was a snow storm during our stay.

Misleading ad on Booking.com You have to walk across the parking lot to a separate resort to use the pool. It was - 32 when we stayed.

The water slide, games room and indoor parking. The mini fridge was essential for Saving money strategy in regards to eating out during our trip.

More hooks for wet towels in room. There were none.

Location is well located close to town (short walk to grocery stores, restaurants). The pool and spa were clean, very nice.

Coffee machine should be replaced, as the coffee pot was not the original so coffee would not drip properly.

Can cook and the room had a vacuum, fan and more. It's almost I feel at home. We can park our vehicle at their underground parking. It might it was not busy time of a year. I am not sure if we can or can't.

I didn't have it any.

The hotel/room was basic. Beds were comfortable and we had what we needed. Excellent underground parking. Great location though! We walked mostly everywhere! My only complaints were out of the hotel’s control. There was a boil water advisory in place and no water was provided, we were told to either boil it in the microwave or the coffee pot and were provided directions to Safeway to purchase bottled water. Also, the pool was out of commission while we were there. We were told we could go to Elevation Place and use the pool (at regular price for admission). Elevation Place was only a couple minute walk and a fantastic facility.. very glad we chose that option. I am not sure I would stay there again, it would depend on the price. Definitely would pick that area though!

There was nothing I really didn’t like.. just basic.

10 minutes walk from town centre. lots of restaurants and supermarkets nearby. staff very friendly and helpful. accommodation excellent , we were upgraded to a condo with all facilities. price very reasonable. we loved it.

nothing.