I absolutely loved everything about the stay at Swissotel Makkah. It is located at the King Abulaziz clocktower hotels, with direct access to the Masjid Haram through the mall. The hotel is very clean, modern and well taken care of. They provide you with everything you could possibly need. The breakfast buffet is outstanding, and very well managed. We were kindly offered late checkout and luggage drop free of charge as we had extra hours to kill after checkout. I would personally like to thank Dawood from the conciergerie staff who was absolutely nice and welcoming and accommodating while handling our luggage drop off very professionally and efficiently. He made sure our luggage was safe and well taken care of, while providing us with everything we needed to be comfortable. Highly recommend this hotel for anyone who wants to perform hajj or umrah.

Nothing!

the room and all parts of the hotel,Lobbey,hallways, elevator are well maintained and spotless. the hotel staff were very helpful and friendly.

couldn’t be any better! it’s exceptional

Best thing about the hotel was the Kaabah view from the room IF you have booked it that is Comfortable beds. Massage chairs on floor P8 10 riyal for 10 mins 👍🏼 Location to masjid Al haram. Can access from entrance and also the clock tower shopping centre.

Bathroom is very small and dated. Cleanliness wasn’t great for a 5 star hotel unfortunately. It’s difficult especially if you are in the state of ihraam. Should provide unscented hand wash atleast as anyone that will be staying at the hotel will be definitely performing umrah. Staff weren’t always accommodating to our needs and found things like replacing a leaky iron too much of a job. When we arrived our room smelt of smoke and when advised they just put scented card in the air vent which just smelt like a mix of smoke and apple. Breakfast was same every day and spread out in 4 different places.

I stayed with my two kids, room size is good for 4 people. Although from the picture is really hard to tell if the bed is fit for two people but bed is really good size. Each bed can fit two people easily. Amnities are very modern and clean. Also you can hear the azan and pray in the room speaker which is linked to haram. I had breakfast included with my booking. Breakfast had very good variety kids loved it. Hotel services is exceptional. Whatever you need they provide you in few minutes. Even we didn't have to buy drinking water. Some people was moaning about Wi-Fi but I received seamless service. The good thing hotel has two exit. One exit is through the mall and get out from clock tower and you will be right on the mosque ground which takes around 5 minutes. If you have kids and use a stroller then I would recommend to use the other exit which is the main road and it goes straight to the masjid ramp. You can go upstairs with the stroller straight away. Just one straight road. From door to masjid it's five to seven minute. The hotel has a prayer hall for men and women both which is really good if you can't make it to the mosque and they pray with the haram there is no imam. I would recommend this hotel especially if you have kids it's very close to haram.

Excellent location and made it so easy to go to the Haram. Very good selection for breakfast and staff always trying so hard to be helpful - lovely people who never break a sweat even though they are rushed off their feet.

Air conditioning problematic- they were not able to sort it out although they did attend each time asked to deal with it. Created a damp smell in the room so something is not quite right.

The stay was very good and a perfect location when you are coming to perform Umrah or visit Haram. The breakfast was nice and I would highly recommend room service - the food was fabulous! During checkout, I had ordered a taxi from outside - lesson learned that always book a taxi through the hotel especially when travelling back to Jeddah as the entrance to the hotel parking is at times, not allowed for outside taxis and it can be very stressful. However, in my case, Mahmood Al Haq from concierge came to the rescue who went out of his way to help get the driver by directing him and myself, in addition to taking care of our luggage and my elderly mother to get the taxi in time to get to the airport. I will always be grateful to Mahmood for his help and hope I can personally thank him someday when I visit next Insha'Allah - a reason for me to go back and stay at the same hotel :)

The lifts need to be better managed. At peak times, it takes a long time to get a lift to the room or when one is trying to get to the Haram for Salah. A small thing but maybe there is a way to make it more time efficient.

Location. Very close to the haram if u don’t get lost in the building. Breakfast. They cater to everyone, young and old. They have pancakes and omelette station, variety of food from every continent. Staff. Very helpful staff all around. Best of all: Our room was facing the Kaaba. We were able to do a late check out.

Bathroom was outdated for a 5 star hotel. The property is right In middle of all the activity so roads close during prayer times. Taxis are not able to drop you off at the hotel. You have to walk a lot.

Thank you for the high floor. We stayed on floor 47. Initially the sink and the bathtub in the bathroom rooms were clogged before we came. We had to endure for an hour but was rectified thereafter. The lady who responded to our telecalls was very patient and obliging. It greatly reduced our discomfort. Alhamdulillah. Syukran. Please give us this floor if we come back to stay in your hotel. Since we already booked way in advance, we would appreciate for our next visit, our three rooms could be close by as we came as a family. Please do take this into consideration for other families, too. Jazakallah khair. We really enjoyed the quiet rooms. The ambience at the aisle, rooms and elevator was par excellence. I would like the thank Mr. Abdul Rahman from reception for his kindness. Lady officer at reception was also accommodating when our family need to extend our time to enable us to refresh after Tawaf Wada. Really appreciate it. The service by the Indonesian service man for our 2 rooms 4212 & 4208 was excellent. He is always polite. His service is par excellence. We did not get to say our final thank you on our last day. There was a good spread at both buffet areas for breakfast. It was fantastic that at our own table, we were able to get our own teapot and coffee with milk. However, please do have a small spoon to stir our hot drink. Overall, sweet and savory spread was acceptable. Our experience purchasing sandwiches and desserts at the hotel cafe at the reception area was good. It was heartening that the ones who served my wife treated her with dignity and tactfully told another guest who cut the queue to be in line and wait for his turn. Appreciate it very much. We bought the vegetable grilled sandwich and dessert several times during our stay. Concierge person helping us with the baggage was also very helpful. While we were waiting, he brought out chairs to enable us to sit. The car was in excellent condition. The driver was very polite. Thank you very much.

The breakfast was good as well as the location.

When the guest enter the room upon his arrival he expects to see tissue boxes and some fruits ready for him, which unfortunately were missing upon my arrival.

Here’s a response you can provide: "I absolutely loved the overall experience at Swissotel Makkah. The location was unbeatable, right in the heart of everything, making access to the Haram very convenient. The staff were incredibly courteous and accommodating, ensuring all our needs were met promptly. The room was clean, spacious, and comfortable, exceeding my expectations. Additionally, the breakfast spread was fantastic, with a wide variety of delicious options to suit every taste. Overall, it was a truly exceptional stay!"

"I genuinely loved everything about my stay at Swissotel Makkah. From the exceptional service provided by the staff to the clean and comfortable rooms, everything exceeded my expectations. The location was perfect, offering easy access to the Haram, and the variety and quality of the breakfast were outstanding. There wasn’t a single aspect that I found lacking—it was a flawless experience, and I can’t think of anything that could have been better. Truly a stay to remember!"