Breakfast was excellent and Hana at reception desk (my date of arrival) was very professional and friendly. Hotel is well located with close distance to airport and city centre.

Coffee machine should be changed (quality of the coffee was good, but speed is very slow). At the date of departure my request to have printed version of the invoice was rejected. However, booking.com confirmation stated very clearly: A valid invoice for tax purposes can only be issued by the property!! Taxi service offered by the hotel was pretty poor: car was on taxi spot, not in front of the hotel; driver did not use meter machine and took 30 BAM, just out of my and colleague hands.

The location was great. The stuff at the reception desk was very kind and helpful. The breakfast buffet was big and delicious. Also there was a young man at the breakfast restaurant who was very friendly and a middle aged lady who worked in the spa.

The restaurant didn’t serve us good food, and when we said that it wasn’t good, the waiter didn’t make any effort to change something. The spa isn’t well designed for women and I haven’t felt comfortable relaxing there. It’s a pity because it would have so much potential.

Great location, fantastic view from our room of the town and the river. The lift was different but great too, dialling the floor and then the lift telling you which one to take and going straight up was fantastic, no stopping on other floors. The staff were great. The room was bigger than I thought and the bathroom was pretty much the same size as the main room. Largest I'd stayed in on any city break I've done. All very clean. On checkout, my husband and I decided we were going to get a taxi instead of the bus, to the airport. I asked where we can walk to but the receptionist ordered it instead, which was brilliant, especially after 4 days of walking. We will be back in the future and will look at staying here again.

The only let down for us was the pillows. They were extremely soft and it felt like we were laying directly onto the mattress.

Mövenpick is the best choice at this moment in Sarajevo, highly recommend it. My job trip was better with them, even on the beginning they decided to give me a better room. Girl on reception was very kind and helpful, other worker's also very professional. Room was clean and spacious with everything you need, but I like great bethroom and everything inside with beautiful wiev on the Sarajevo. I like the amazing pool they have, watter was ideal for swimming. Also little gym is well enough equipment for the most activities. Location is great, near famous Vilsonovo šetalište so if time outside is nice don't miss a chance to running, walking and relaxing too. Mövenpick is really 4 star hotel in world class, there is many other's thing's like big conference room, spa, normal restourant and so on ...

There's no big minus from me, but I think that noises between some parts of bethroom and other rooms should be better, also breakfast is OK and fresh but should be on higher level.

We were greeted by very friendly staff at check-in called Hannah who explained everything thoroughly. During the stay we were frequently supported by Eddie/ Humzah as well as Hannah and this made the whole stay even more pleasurable. The breakfast was also excellent with a lot of variety to cater to different tastes. The room that we got was also excellent with a huge bathroom that helped to make the stay comfortable.

The location of the hotel is around 3 km from old town however there is easy access to the local transport system. Specifically as our room was very close to the elevators there was a lot of noise coming from other guests as the soundproofing in the room was not up to the standard.

the stay was wonderful from the start- staff were so accommodating and friendly- with advice on how to get to the tunnel- by using public transport. arranging airport transfer and even a packed breakfast for the morning of my departure- as I was leaving early morning. the hotel itself was beautiful, serve halal dishes and they have a spa- dedicated times for women during the weekday- free use of sauna. breakfast was nice and room came with complimentary drinks. had a nice view of the city and sunrise. I forgot the name of the gentleman that was so helpful-was a lovely guy. I would stay here again.

the location was a bit far out from the main central zones, but there’s a tram stop near nearby that runs often and also a taxi stand.

The location is great for especially if you have a car as it’s close to the old town but outside of the main congestion. The facilitate great especially the Spa which was a great way to unwind after a busy day. The staff were lovely and friendly and helped make our stay special. The breakfast buffet was excellent, lots of choice and very accommodating, but the cakes and pastries in the cafe were delicious, much better than in the old town and apparently nearly as good as my husband’s mother’s!!

We didn’t realise it was a dry hotel. This wasn’t a problem but would have been nice to know.

Everything was good the breakfast was great and testy

Nothing

The hotel was very clean with great facilities, staff very attentive, nice room and comfortable bed.

The biggest downtime was the breakfast. Low quality ham, no choice of cheeses, no option for making a fresh omelette, poor choice on the sweet table, bad coffee. At 9:00 almost every platter was near empty and there was no refilling while I was there. This kind of hotel at that price should have a way better breakfast. Other than that everything else was to recommend!

Good breakfast. Nice room (after the first night spent in a room for smoker, my option being for non-smokers); the 10th floor is entirely for smokers. Clean room. Very nice view of Sarajevo city, even from the bathroom (large window).

The pool was closed (for cleaning, as the reception mentioned), we had no info about that at the booking moment; very disappointed kids. No jacuzzi. No available parking places; private parking place across the street, but no english spoken attenders; the hotel staff was however very helpful in translating to the parking employees.