I would like to start off my review by mentioning the name of the reception employee that made our stay feel different from any other hotel. Roy Yanni is in charge of front desk (reception at the hotel)…, he made my family and myself feel welcomed and taken care of. No request was too much for this man. He would go to any end to make sure you felt comfortable and happy during your stay. In my honest opinion, when it comes to customer service this man ticks all the boxes. It really showed me how small gestures, professionalism, and a positive attitude could go a long way in making guests happy and looking forward to their next stay. Considering many employees get trained in customer service, Roy Yanni should be set as an example for the rest to come. I can safely say that he upped the bar for my next encounter with any other hotel or establishment. To conclude, I consider our stay at the hotel different to any in Europe. I applaud the hotel on their hospitality, comfort, and choice of staff. I would highly recommend it to anyone who is wondering if they should visit.

Fabulous location in Old Town, lovely room and super clean. Very comfortable bed and facilities in room. Reception staff were wonderful, even while being harangued by an unhappy guest complaining about cost of parking. The staff memer kept his cool, patiently explaining things to the departing guest, all the while keeping a smile on his face. He was also alone on the front desk during a busy checkout period. Unfortunately we did not get his name but he was an older gentleman with infinite patience 😇

Streetworks outside our window early in morning. Also, hotel seemed a little understaffed, with barman having to make and serve drinks along with taking room service orders. Some customers were getting cross with delay for service. Also restaurant on first floor did not appear to be open although advertised as open. Had to wait half an hour for car to be brought out from valet parking.

Room was clean and comfortable. It was about 15 minute walk from Oktoberfest venue and very close to parade route.

When the elevator broke and we were going up to our room to get ready to pack they said it would be broken until 2pm. We asked if there would be someone that could help us with our bags when we had to come back down from the 5 th floor they said no. Fortunately, by the time we came down the elevator had been fixed but I was just surprised that a hotel of this quality wouldn’t have staff available to help in that type of situation.

I recently had the pleasure of staying at H+ and it exceeded my expectations. The hotel felt safe and secure parking offsite with a discount was offered too. The attention to cleanliness and hygiene was evident in every corner of the hotel, making it a reassuring choice for travelers concerned about their well-being. The cozy ambiance of the rooms added an extra layer of comfort to my experience. The hotel offers a fantastic breakfast spread that caters to various tastes and dietary preferences. From fresh fruits and pastries to hearty hot options, the diverse selection ensured a delightful start to each day. In addition to the wonderful accommodations and breakfast, the location of the hotel is convenient, with easy access to [local attractions, transportation, etc.]. The friendly and helpful staff were always ready to provide recommendations or assist with any queries, enhancing the overall guest experience. Thanks to Joseph for all his help during our stay!

Cosy, nice and clean rooms , polite staff. Close to hauptbanhof and the city center.

I felt bad and needed to rest for a while before leaving for the airport (until 4 p.m.), we were denied a paid late check-out at 4 p.m. (although we were allowed to stay from 12 p.m. to 2 p.m. for an additional fee). I didn’t understand why it was impossible, as an exception and for an additional fee, to allow me to stay until 4 p.m. taking into account the fact that there were available rooms of that type in the hotel (I checked with booking). And neither I liked the fact that after we paid the late check-out till 2 p.m. at 1 p.m. the maid of the hotel came to my room to clean it.

The room and bathroom were clean. They provided two pillows ( a rarity we realized in Germany!) and complimentary water at check in. Front desk staff was very friendly! Easy check in and check out process. Straight shot from the train station and pizza place next door was delicious!

It is on a loud and busy street so we could not sleep with our windows open and the room got very warm. The A/C could not keep up with keeping it cool. recommend you leave doors open until right before bed unless you can sleep with street noise. The pull out sofa was rock hard, almost like sleeping on a floor for our kids.

The staff was professional and friendly. We requested an early check in and the staff was able to accommodate us. Our room was clean and comfortable. We did not have breakfast at the hotel because there was a nice bakery across the street. The hotel location was convenient and within walking distance to Marienplatz and Oktoberfest sites. We had a pleasant experience and would stay at this hotel again for Oktoberfest.

The breakfast was really good with many options (only the coffee from the machine was meh), the staff was super helpful, and the location is extremely central.

The bathroom was a bit small, the carpet wasn't as clean as I hoped for, it wasn't clear from the website that the underground parking is not on the facility, the elevator was broken. The hotel doesn't have a restaurant on site.

Nice welcome. Room was small,but cozy, bathroom,too. Room was clean,bed was comfortable. For one night it was excellent choice. From HBF to the hotel about 4-5 minutes, and from the hotel to the airport bus station 4 minutes walk and to the city centre about 10 minutes. Excellent location. There was a supermarket near the hotel.

There were many night clubs around the hotel, but safety to walk to the hotel.

The property is ideally located for all transport networks and is 5-10 min walk from main station for train to airport … there is a 10-15 walk into centre to Marienplatz but you could also get train … there are some small shops nearby and a Lidl if you want to pick up snacks / stuff for breakfasts … the hotel itself has lovely staff who are very welcoming and helpful - speak excellent English - the hotel is clean and our room was perfect with everything g you need - comfy beds - great shower and even though we overlooked the Main Street it was quiet at night and we had a great sleep