have stayed at Oaks Mackay a couple times now, will be a returning customer for a while to come yet. facilities are great. room service is quick, efficient and food is always beyond expectations. prime location, in walking distance of many great places. rooms are always clean on arrival, front desk ladies are always so kind and accommodating.

flying from the sunshine coast, requested an early check in (12pm) as i had an early flight, as to got approved. only when i got there i had to wait past check in time and sat in lobby for hours. staff were lovely and accommodating the best they could. just wish it were communicated better

The room was clean and tidy. The view from the room was of the river. Great!! Location was in walking distance to Cane shopping centre and to Blue Water Quay. The bed was comfy and the bathroom very clean. The restaurant was fantastic. The food and service was great!!

I thought the room had a balcony, but I didn't read when I made the booking. Even though, my partner and I were on the eighth floor I could still here the traffic noise. Not good!!! The air extractor made a loud noise when it was on. Fans should be still in hotels because I don't like having the air con. going all night, as I am not used to it.

The overall all experience was very good. I will be booking to stay here again in the future. The facilities were exceptional and the bed was very comfortable. The room service food was also very good and was very good value for money.

Nothing. Every was to my liking and as I said previously, I will be booking to stay here again in the not too distant future. I would also recommend staying at this accommodation to family and friends travelling into Mackay.

Large functional room which was absolutely immaculate - there wasn’t a spec of dirt or dust anywhere. Beds were very comfortable, great bathrooms and plenty of secure undercover parking. Will definitely stay again

Everything was exceptional for the price point. If I had to be picky it was a bit difficult to keep the air conditioning at a controlled temperature but it certainly didn’t have that great of an impact on our stay

Everything was great! Except for lack of staff.. waiting in lobby for over 20 mins for someone to show up for check in & asking questions of surrounds etc staff seem very limited or busy

Everything was great! Except for lack of staff.. waiting in lobby for over 20 mins for someone to show up for check in & asking questions of surrounds etc staff seem very limited or busy

Staff where very helpful even after the double up for the booking due to the online booking process through Booking.com. location was excellent due to being near the shopping centre, and a short walk to restaurants and cafe's.

when booking through Booking.com the room was double booked on the second night, the staff there done an excellent job which allowed us to stay in the room without having to move into another room. There was only one of the two elevator's working so there was a bit of a wait sometimes, and the spa in the pool area was out of order.

We loved the 2bd 2bth room especially having a washer and dryer and the location was perfect being centrally located to the city and a couple of minutes walk to canelands

On our second day a lady two floors above decided to wash her verandah drenching everything on our balcony and all her filth including chunks of hair came flooding into our verandah. The bathroom had pubic hair in the corners of the shower and floor YUCK

The river facing room was a pleasant unexpected surprise. Bed was really comfortable and the Location fabulous. Close to all pleasant pasttimes of walking tracks inner city shops and restaurants and shopping centres

I didn't really get to interact with the staff except checking in and out. In the restaurant there was one little hiccup where my friend joined me for breakfast and her order was mixed up. Quickly remedied though.

Room was clean (including bed sheets - I had a bad experience last time I stayed as the bed sheets had not been cleaned - hair all through it and the bathroom door fell off).

Not overwhelmingly bad, but there is mould creeping up in the shower. The TV didn't work (aerial / connection issue - and vertical lines on the screen).

Clean with a nice large king size bed

1. Doors to the bathroom could not be closed. (room 7A) The latches did not line up with the door frame. 2. Bar was missing off the towel rack 3. the wall towel hanger was loose (looked like it was about to fall) 4. There is a hole in the wall on the left side of the kitchenette that had no covering 5. The TV would not let us choose Foxtel channels. When following the instructions, the option was not available on the TV.