So much better than I expected! We stayed here with several families who were in the main lodge, while we were in the annex across the street. Hotel room is standard but well-kept and provided a decent amount of space/drawers/hooks etc. It's a 30 second walk across the parking lot to get to the lodge where the pool and restaurant is, and the hotel supplies robes if you want to go over in your bathing suit. The hot tub is great (indoor/outdoor) and the kids loved the waterslide. Food in the restaurant was surprisingly great all around (we were in a group of 30 so sampled most of the menu between everyone). After the trip, we discovered my son left his favorite pj bottoms in the room, and the hotel mailed them back to us for free! Can't beat that for service.

Pillows were too thick/stiff. Bit far off the main street, about a 15-20 walk, which is a bit long in iffy weather.

Great beds and bedding.

Check in attendant did not tell us that to get into the parkade we needed a code or what the code was. We left the hotel shortly after checkin & got back after a wedding at about 11:30 pm in the rain & could not get into the parkade as the door wouldn’t open. Couldn’t find a place to park, had to walk in the rain & nobody working at front desk that time of night. Very thankful our vehicle didn’t get towed.

We liked that this property was within walkable distance to downtown.

This property does not have enough parking for all guests. Only one parking stall is available per room, which is insufficient when sharing a suite with family members. Also, the underground parking garage stalls are really too small for an average size pickup truck. I only found one handicap parking stall underground, and it’s too small/short for a pickup truck. None above ground! As I have mobility issues, this was very very inconvenient for me. We also found the floors in our room to be very dirty. I don’t think they ever wash the floors! Finally, we had 6 people (adults) staying in our room, and there were only 4 coffee cups. Not enough water glasses either. We had to ask the front desk for spare toilet paper, and an additional blanket.

Breakfast was amazing. My spouse and I shared because the portion was so large. The resort is surrounded by mountains and is within walking distance to Elevation Place and a couple of fabulous local breweries. Our room was in the Annex and very quiet. Parking was free.

The pool area was very noisy and full of children. It was hard to relax in the hot tub as no one seemed to be supervising them.

Awesome breakfast, honestly the staff in the restaurant provided the best service, just the lack from the front desk let it down. Great pool and spa the rooms were good

Reception Staff were a little uncommunicative, we were not offered any housekeeping services, but others traveling with us were. We did request rooms together (months ago & again at check in). We were given rooms at opposite ends of the building.

The apartment was well equipped, spacious and very comfortable. The pool/spa area was fantastic. Underground parking was a bonus

The decor is little outdated, resulting in the rooms being somewhat dark/gloomy. The hallway areas have a damp & musty odour to them

The apartment itself was great, clean and and was extremely well equipped. Had good bedding and lounge facilities. Did have some concerns from prior reviews, but all proved wrong.

Unfortunately, many units face highway and there is a constant drone of traffic. Kids running down corridors. Our receptionist was abrupt and messed up payment arrangements.

Location was great, short walk into Canmore. Facilities were good and free parking.

The only issue we had was the fire alarm started beeping at 3am, we managed to silence it and reported it to the front desk the next morning. The battery was changed that day but then the alarm started beeping again the following night.

We loved having a two bedroom apartment with full kitchen facilities and two bathrooms. The location was also terrific being walking distance to shops, cafes and supermarket. Although Canmore is some distance out of Banff, as we had a hire car the distance didn’t impact on our time there.

Some of the clean towels provided smelt of stale smoke.

the location is great and the staff were nice and helpful and helped us get a cab to a wedding location.

it was a bit pricey for the Annex but I have stayed there before and I could tell it had been renovated nicely so that was good to see. I think the price is still to much for having no turndown service for multi day stays.