By Japan standards 80 m2 is a big space. I liked that one of the rooms is a traditional Japanese room with a serenity balcony. Great to have a washing machine, vast array of amenities, good sized bathroom, lovely (interesting toilet with hand washing water on the cistern), Osakako station being a 5 minute walk, a main food street with 3 convenience stores and one full grocery store. You can cook at home if this preferred. I liked that we were away from the overwhelming action of Osaka and could access green space easily. The stop at the aquarium had full bloom of the cherry blossoms. Stunningly beautiful. Would be amazing to walk through for visitors. From Shin-Osaka use the red Midosuji line and switch to the green line at Hommachi station to get to the accommodation. We would stay here again.

Check in process. Limited English. No email confirming the check in process in its entirety. Had a fellow non-English speaking guest let us in. I then proceeded to ask him via Google translate how to check-in. Had to call the call centre number to confirm the room code and how to access the building. The mailbox had absolutely nothing to do with room code. If an establishment is using contactless check-in, please ensure someone actually tests the process end to end to experience what it’s like for guests. Language options would really help. Like great you’ve tested the Japanese version but how does this work for foreigners.

The instructions for check-in were provided 1 day prior to your check-in date and easy to follow. The unit was amazing, really clean and comfortable. The facilities available were definitely a plus whenever we needed to use it instead of looking for services outside - washer, microwave, kettle etc. They also made it easy for disposable of trash where its usually required to separate trash in Japan. Nice and quiet location, some walking distance to 3 different convenient stores.

Nothing major to highlight as we loved our stay here as 4 family members! Probably a minor one is that we didn't manage to get a late check-out but understand that they had other guests coming & are punctual with their housekeeping schedule.

The place had a very good mix of traditional Japanese and western features. Facilities were all as needed for a family and our stay with two small kids was very comfortable. It is located very close to the subway station and getting anywhere from there is quite convenient. We arrived from Kansai airport on the airport bus, and it was also a short walk from the bus drop-off point..

There was an option to upload documents in advance to ease the entry process. Which I did and seemed to be complete, but on arrival I had to upload passport for each individual again. This is perhaps an specific issue with me. Otherwise, nothing all negative.

Keyless entry was so convenient. That way we're not having to hold an extra load or worry about whether we have the keys or left it behind somewhere. Check in was so smooth. Property was great and conveniently located. Price point was perfect for a 3-bedroom condo. Space in the condo was great. The sun room and patio was a nice spot to get away and breath some fresh air without having to leave the room. I loved that they had almost everything in the condo: body/face soap, shampoo and conditioner, extra toothbrushes and toothpaste, a washer with clothes hangers and drying racks, a full kitchen with pots, pans, dishes and many needed utensils, dish soap, sponge and drying cloth, salt, pepper and cooking oil, tea, coffee, a nice big dining table with a bench (this is great for large people) and chairs, and air-conditioning/ heating in every room. You had an ironing board and iron. Lots of towels (of all sizes and a hair dryer. I loved the house slippers for everyone and extra rolls of toilet tissue and tissue box. Lots of hangers and closet space to put our luggage and clothes away. Waste bins in every room. Nice hot water heater to keep us warm. I loved the extra amenities in the lobby: the beauty kit (cotton pad and Q-tips), razor, hair brush. Umbrellas are available for us to use in the lobby. There's a vending machine right outside the lobby with hot and cold drinks. Vacuum and cleaning supplies available too if you need it. I was really worried about heaters so I asked for extra blankets which they couldn't provide. However, every room has a wall mounted split-type air-conditioner that you can adjust to use as heaters so, extra blankets were not needed after all.

I wish they had a notepad and pen. Luckily, I had some in my purse. I wish there was a safe place or large sized lockers in the lobby where we could store our luggage after checking out. We had to check out at 11am and our flight at Kansai Airport was not until 8pm. So we had so much time to kill. We had to go around several train stations near Bentencho to store all our luggage. It took us almost 2 hours to find enough lockers to store all large-sized luggage and bags together. Because there was another booking after us, we were unable to do late check out.

We loved the size of the property. We are a family of 6 and comfortably stayed in this property. We also lived the location, so close the aquarium and Ferris wheel and a very easy train ride away from other places that we wanted to visit. The apartment had a full kitchen which came in very handy when we wanted to cook some homemade meals. Loved that there was a heater in every room as it got quite cold at night (middle of winter). And loved how close to the train station it was.

The beds were a bit too hard for our liking, but loved that there was as options (futon beds or double beds)

This is the perfect place for families to stay. We arrived at 12 PM and still had three hours until check-in, but the staff kindly allowed us to store our luggage in the room, which made it very convenient for us to go sightseeing. The accommodation has two bedrooms, a separate living room, and a kitchen. The living room is tatami-style, where two people can sleep comfortably, making it spacious enough for up to six people. Since the kitchen allows for simple cooking, we bought Japanese wagyu, sashimi, and vegetables and enjoyed an affordable and delicious meal. You can take a ferry directly to Universal Studios, and there’s also an airport limousine bus stop nearby. Highly recommended!

This apartment was so conveniently placed near to the train line and the Tempozan Market place, which has a load of attractions and shops. We really easily got to Universal Studios by catching the free ferry and walking for 15mins. The apartment was large, and although we had an issue finding the wifi password it was easily resolved by contacting the management. The apartment had a good sized kitchen, bathroom and separate toilet, with lots of condiments and household items to assist with our stay.

One bed was a bit hard but I solved that by using a spare futon mattress as extra padding.

Perfect and spacious layout for a family of 5. We didn't want to feel cramp and we didn't feel that at all. We like that e go space when needed. The dinning was good for our eating time. Also I like that there was many stores and restaurants within walking distance. Like a downtown area 2mins away. The train station was 1 min away. It's around the corner from everything which is good for noise. Expect the train once and awhile you can hear it. Other than that around the corner is good. Perfect location for different stores that you can get snacks, food and essentials. Beds were good didn't have a backache. Washer was a plus for us. We are use to using a dryer but hanging was fine until it rained.

Found pervious owner socks in couch. The couch needed to be cleaned. Other than that nothing. Better pillows as that felt hard but not sure if that a Japanese thing.

Universal Bay Condominium is an absolute gem! If you're looking for spacious, comfortable accommodation in Osaka, look no further. The service apartments here were fantastic – three bedrooms, including a beautiful Japanese tatami room, and ample space to spread out. No cramped hotel room feelings here! The whole building was pristine – not a speck of dirt in sight. I was amazed by how well-maintained it was. We also loved having free parking right at the entrance – so convenient in a busy city like Osaka. While there's no in-person staff, they are easily available online. That worked perfectly for us as we prefer a more independent experience. I would highly recommend Universal Bay Condominium for families or groups of friends. It's a wonderful way to experience Osaka with a bit more space and a taste of traditional Japanese living.

Limited laundry facilities: While a washing machine is available, there's no dryer, so be prepared to hang-dry your clothes. Small bed and blanket size: If you're taller than 6 feet, you might find the beds and blankets a bit snug. Limited entertainment options: The TV did not offer casting capabilities, which might be a drawback for some. Missing amenity: Having a travel adapter readily available in the room would have been an added convenience.

Excellent choice of a hotel when staying in Osaka. I received a code for the door prior to arrival. Elevator was clean and working. Free slippers were placed by the door when you first entered the room. The rooms were much larger than expected. All rooms (including the kitchen) had separate doors which allowed everyone to have their own space without people walking down the hall and seeing into the rooms. And every room had decent sized closets and individual heating/air conditioning units. Toilet area was separate from shower area. Kitchen area was extremely nice and had everything necessary to prepare a meal. Location was only a few blocks from the train station and only a few blocks from the ferry that was used to go to Universal Orlando. There were a lot of stores (restaurants/convenience stores) near the hotel. Streets were relatively quiet and felt extremely safe.

The television only had local channels and did not have the ability to use your personal Netflix or other streaming services. Everything else was perfect with no issues.